Resume Summary
Current Position : Senior Field Service Engineer in SERVETOUCH WYWY MALAYSIA SDN BHD (Feb 2009 – Present)
GRAPHIC COMMUNICATIONS GROUP
Current Specialization : Publishing / Printing / Office Management / Maintenance
Highest Education : Diploma in Engineering (Mechatronic /Electromechanical)
Years of Experiences : 22
Employment History
Feb 2009 – Present
1. SERVETOUCH-WYWY MALAYSIA SDN BHD
Position Title (Level) : Senior Field Service Engineer ( GCG ) (Senior Executive)
Specialization : Publishing/Printing/Maintenance
Role : Management
Industry : Printing / Publishing
Work Description :
NEXPRESS Digital Production Color Press & Digimaster 9110,9150 MICR
~Involved in daily operation such as Printing production & others production heavy duty machine.
~In-charge and responsible on all operation , safety , improvement projects, value
add projects , operational cost control and spare parts purchasing .
~Software and hardware installation & trouble shooting high volume printing printer.
~Technical advice to user to prevent the same problem persists again and again.
~Managing a team of production operator and implement training.
~Complete implementing Spare Parts Stock
~Call log in report
~Conduct IT training for Corporate staff in Computer Systems and Printer Systems.
~Responsible to lead and implement color management.
~Responsible to lower downtime due to machine failure through studies and analysis.
~Responsible to lead technical team on day to day job.
~Responsible to ensure all records and reports are up to date.
~Complete drafting ISO14001 and 18001.
~High level Support on Nexpress & Digimaster customer.
HP INDIAGO 7600 Digital Press
~Involved in daily operation such as Printing production & others production heavy duty machine.
~In-charge and responsible on all operation , safety , improvement projects, operational cost control
and spare parts purchasing .
~Software and hardware installation & trouble shooting Indiago.
~Enhanced Productivity mode
~Color Management
~ Professional Finishing
~Production Workflow
~Image Press Technology
~Call log in report
Aug 2007 – Jan 2009
2. DOCUMENT TECHNOLOGY (M) SDN BHD
Position Title (Level) : Customer Services Engineer ( MFD) (Senior Executive)
Specialization : Maintenance/Repair (Facilities & Machinery)
Role : Services
Industry : Entertainment / Media
Work Description :
~Involved in daily operation such as Printing production & others machine.
~Software and hardware installation & trouble shooting printer.
~Technical advice to user to prevent the same problem persists again and again.
~Managing a team of production operator and implement training.
~Preparing weekly report.
~Complete implementing Spare Parts Stock Control and Inventory System
~Conduct IT training for Corporate staff in Computer Systems and Printer Systems.
~Special request from managers and dept secretary.
~Need to attend high-level support such as managers
Oct 2000 – Feb 2007
3. FUJI XEROX ASIA PACIFIC PTE LTD
Position Title (Level) : Services Client Engineer ( MFD) (Senior Executive)
Specialization : Publishing/Printing
Role : Management
Industry : Printing / Publishing
Work Description :
ERICSSON PROJECT : ( Oct 2000 – Sept 2002)
~In-charge and Responsible for all operation activities in the Printing production.
~Involved in daily operation such as Printing production downtime, Trimmer downtime & others production
heavy duty machine.
~Software and hardware installation & trouble shooting printer (UNIX).
~Technical advice to user to prevent the same problem persists again and again.
~Managing a team of Shift production operator and implement training.
~Preparing weekly report.
~Production working hours 24 X 7 (24 hours) standby.
~Responsible on troubleshooting for various type of process machinery.
~Responsible to ensure 5S implemented and good working environment.
~Responsible to plan and do process treatment job.
~Responsible for machine upgrading and studies on special process project.
~Responsible to do S.O.P (Standard Operating Procedure) for all Mechanical Job.
INTEL PROJECT: ( Sept 2002 Oct 2005 )
~In-charge and Responsible for all operation activities in the Printing production.
~Involved in daily operation such as system support to end user who requested to (TAC, Technical Assistant
Center and directed to client support through (REX) Remedy System.
~There is also walk in users to IT office for support.
~Software and hardware installation & trouble shooting printer.
~Upgrade, maintain and repair computer systems with current hardware and software.
~Technical advice to user to prevent the same problem persists again and again.
~Conduct IT training for Corporate staff in Computer Systems and Printer Systems.
~Special request from managers and dept secretary.
~Reduce unscheduled downtime from 90+ hours to below 30hrs.
~Need to attend high-level support such as managers and visitors.
~Managing a team of junior technician, implement training and implementation project.
~Preparing weekly report.
~Monitor on stock availability and updating system for coming new material for printer such as toner, roller,
color stick and other item for pc.
~Responsible to communicate with machine maker with any issue related.
~Provide advice and support to management team.
DSC PROJECT: ( Oct 2005 Feb 2007 )
~Work with internal team to drive improvement in processes to reduce and resolve
Quality issues to meet customer satisfaction.
~Involved in daily operation such as Printing Schedule , receiving ,stock take ,staff attendance ,reply all the
emails from customer such ( JVC ,AGLIENT ,NASIONCOM ,SIEMENS & YAGAMATA )
~Check any pending Invoice need to pay
~Call for meeting.
~Managing a team of production operator and implement training.
~Preparing weekly report.
~Production working hours 8 X 5.
~Conduct Training to side staff & customer.
~Involved in team building.
~Responsible for monthly and yearly spare parts stock count.
~Responsible to ensure factory machinery in a good running condition with a proper
TPM and PM schedule followed.
~Responsible to lead and implement QMS.
Feb 1995 – May 2000
4. FASTRON MALAYSIA SDN BHD
Position Title (Level) : Senior Process Technician ( SMD ) (Junior Executive)
Specialization : Manufacturing/Production Operations
Role : Production Technician/Operator
Industry : Electrical & Electronics
Work Description :
In-charge and Responsible for all operation activities in the Surface Mount Device Production.
~Reporting to technical manager.
~Present technical meeting.
~In-charge on operation activity (day time) and overall factory (after office hour )
~Managing a team of junior technician and implement training.
~Make sure all operation parameter and quality in-spec.
~Make sure that operation meet quantity target for a day.
~Troubleshooting and study all improvement (machine and process).
~Responsible on Manpower, Machine and factory safety.
~Fully Responsible for process troubleshooting especially related to Quality Issue.
~Handling troubleshoot, setup machine, output, Quality and downtime.
~Responsible to ensure all SMD production in good and working condition
Dec 1991 – May 1994
5. Malaysian German Automotive Equipment BOSCH
Position Title (Level) : Line Maintenance Technician ( BOSCH ) (Fresh / Entry Level)
Specialization : Maintenance/Repair (Facilities & Machinery)
Role : Building/Facilities Maintenance
Industry : Automobile / Automotive Ancillary / Vehicle
Work Description :
To perform maintenance for All Automotive Equipment production.
~Reporting to Department Head.
~In charge of above mentioned plant routine and major maintenance job.
~Present Production Meeting.
~Responsible for maintain and improving the Assembly Line.
~Handling Modification , Troubleshoot , Line Setup, Jig ,Conveyer Facility and Maintenance
~In Charge for all sub-contractor job to the assign job.
~Daily coordination with process, electrical and instrumentation team.
~Trouble shooting for the assign machine in the specified plant.
Educational Background
Diploma of Engineering (Mechatronic /Electromechanical)
Major : Electro-Mechanical Engineering
Institute/University : Institute Technology Midas, Malaysia
Grade : Grade B/2nd Class Upper ( GPA 3.3 )
Graduation Date : 1990
Certification
Nexpress Advance Digital Production Color Press Operator Training Singapore ( 2009)
Nexpress Digital Production Color Press Field Engineer Training in Kiel Germany ( 2013)
Nexpress Digital Production Color Press FE Software Training in Kiel Germany (2013)
ISO 14001EMS & ISO 9001 QMS (2000)
Critical Skill for Managers & Supervisors (2014)
Festo Didaction Seminar P111, (1996)
Basic Mechanical Engineering (1993)
Business Ethics Training (1994)
Skill Years Proficiency
———————————————————————————————————
Electrical Engineering >5 Advanced
Magnetic Ink Character Recognition Technology >5 Advanced
Mechanical Engineering >5 Advanced
High Performance Press ( Digimaster ) 5 Advanced
High Digital Printing ( Kodak ) 5 Advanced
Nexpress Technology (Kodak ) 5 Advanced
Color Management ( Kodak ) 4 Advanced
Digital Printing Technology 5 Intermediate
Xerography Printing System 5 Intermediate
Language- Spoken and Written
————————————————————————————-
Bahasa Malaysia 10 10
English 10 10
Tamil 10 0
Bahasa Indonesia 2 0
Chinese 1 0
Personal Strengths
——————
Positively motivate and lead the operation teams in driving machine reliability at manufacturing site.
• Resolve quality and technical issues through studies and effective corrective and preventive actions.
• Work with internal team to drive improvement in processes to reduce and resolve quality issues to met
customer satisfaction.
* Leadership charisma
* Dynamic team player
* Sense of responsibility
* Highly inquisitive
* Creative and resourceful
* Excellent skills in communication and collaboration
* Be honest and trustworthy
* Be respectful
* Be flexible
