PERSONAL PROFILE
As a highly skilled and qualified contractor I have over 10 years’ experience across a variety of business sectors both public and private sector organisations. My skills and knowledge base includes: operating systems, systems administration and maintenance, user support, database administration and programming in other specialist areas.
Over my career to date I have progressively developed my knowledge and skills base as well as my levels of responsibility within the organisations I have worked for. Currently looking to progress my career further within an organisation that will provide stable long term prospects, I am forward thinking and strive to be the best, as I do in every role that I undertake.
TECHNICAL SKILLS PROFILE
Windows Server 2008/2012 SQL Server VBscript SQL Azure
Exchange 2007/2010/2013 XP/Vista/windows7 TSQL HTML AWS
Quest ActiveRoles VMWare SnapMirror HP Radia Office 365
Tivoli Netcool PointSec Citrix Res Powerfuse Windows 8/7
CAREER
April 2015 – Jul 2015
Blemain Finance / Jerrold Holdings, Stockport
3rd Line Support Technician
Locally based financial company
• Supporting over 100 virtual servers in a 2003-2012 environment; Active Directory
• Scripting; Group Policy Maintenance; Anti Virus issues; Supporting end users; Providing support to 1st / 2nd line
• Monitoring Operations Manager, Configuration Manager; Resolving DNS issues; Presenting Change Controls to Change Management Board
• Implementing Change Controls
Oct 2014 – Apr 2015
Equity Housing Group, Stockport
Support Officer
Locally based housing trust required additional presence during a busy office move. I assisted them by:
• Building/Maintaining RDS with Load Balancing
• Assisted in troubleshooting a number of issues surrounding windows 2012 server failover cluster
• Troubleshooting performance issues with SQL Server; Configuration of new DFS Namespace and migration of data to new server using Robocopy
• Troubleshooting DNS and DHCP issues; Implementing and troubleshooting new / existing group policies
• Testing backup and failover of virtual machines using VMWare; 1st line troiubleshooting of Cisco Catalyst switches
• Troubleshooting Active Directory / Exchange (2010) issues; Maintaining HyperV / Failoverclustering; Supporting housing trust package
• Providing remote support to home users and remote workers; Implementing DFS; Rollout of tennant portal in conjuction with a 3rd party supplier
Oct 2014 – Oct 2014
Pennine Healthcare, Ashton under Lyme
Support Officer
NHS Trust required additional support for rollout of windows 7 across the trust. Working as part of a team of four I assisted in the installation of a number of workstations and server modifications across the trust
Jul 2014 – Aug 2014
Metronet UK, Manchester
Support Technician
Employed by locally based ISP to assist in the migration of users to a managed service. Contracted to provide additional support for Metronet. My duties included
• troubleshooting DNS / DHCP issues using DNS management, NSlookup; troubleshooting the migration of mailboxes to an Exchange 2013 environment; ~60+
• Troubleshooting the migration of legacy equipment, working with suppliers and other 3rd party; troubleshooting issues with the Ricoh follow me printer; troubleshooting group policy issues in 2008 / 2012 server using RSOP, gpresult, group policy management;
• resolving logon issues; creating scripting solutions using dsquery, dsmod, dsget; troubleshooting 3rd party applications.
• account creation in 2008/ 2012; troubleshooting network / pc issues remotely;
• providing onsite support, troubleshooting for customers.
Apr 2014 – Jul 2014
Nomical Ltd, Rochdale
Support Technician
Employed by a hosting / virtualisation provider in the Rochdale area
I provided support for a number of clients running in a virtualised / physical environment.
Supported users running Windows 7, Windows 8, and Windows XP. With servers operating in a virtual environment running Windows 2008, 2012. Supported users in an Office 365 environment.
Looked after 2 physical servers which hosted 30 virtual instances.
Jan 2013 – Apr 2014
Contact Group Stockport
Support Technician / IT Manager
Worked for a manufacturing company in Reddish. With 3 major sites and numerous remote workers.
I maintained:
• Physical servers running Windows 2012 and 3 virtual Windows 2008 R2 servers
• Physical servers running Windows 2008 hyper-v and 4 servers running a mixture of Windows 2008 and 2003 server.
• A number of workstations running Windows 8; A mixture of Netgear and Dell managed switches
• Support for 2008 /2012 Hyper-V
Aug 2012 – Jan 2013
PH Jones (Centrica British Gas) Runcorn
3rd line Support Technician
Employed as a contractor for PH Jones providing remote / Onsite support throughout the UK
• Auditing sites from a security perspective and reporting to management
• Creating logon script and implementing through group policy; Supporting users using Fortinet/Forticlient support
• Troubleshooting group policy; Supporting windows Virtual Machine
• Supporting users using terminal services on Windows 2003, 2008 server; New user account creation and training
• Troubleshooting / Modifying group policies; Troubleshooting DNS issues
2011 – 2012
FCO (Foreign and Commonwealth Office) Services Milton Keynes
2nd/3rd line Support Technician
Employed as a contractor for FCO Services providing support to Firecrest. I support Firecrest users throughout the world at varying levels of classification
• Providing 2nd to 3rd line support from consular/embassy staff to head of mission, and UK based staff; Restoring data from backups
• Prioritising my workload according to Service Level Agreements and time zones; Working within an ITILv3 environment
• Carrying out software installs and PC builds (Vista) using HP Radia; Providing support and training to first line members of staff.
• Supporting remote servers running Windows 2008 server, and Exchange 2007/2010; Maintaining DNS and DHCP addresses for each site
• Maintaining computer roll and security groups; Provided support for Office 2007
2011 – 2011
Fujitsu Manchester
Support Technician
Employed as a contractor on a 6 month contract for Fujitsu providing support for the Home Office (POISE)
• Carrying out first line support on a legacy accounts on Windows 2003 server
• Assisting users remotely using Windows XP / Citrix sessions
• Bringing additional value to the desk by providing (when time allows) additional experience to support users applications and scripts normally written in vb script and access 2003/2007
2010 – 2011
Hewlett Packard, Newcastle upon Tyne
Deployed Service Management Team 2nd/3rd Line Support
Employed as a contractor for Hewlett Packard on the Defence Information infrastructure project. I worked in a second line role providing support to Deployed users of the Defence Information Infrastructure
• Installed, configured and monitored number of servers running on VMWare
• Installed and configured SQL Server 2000/2005, and used TSQL to query these servers
• Installed and configured windows server 2003
• Wrote knowledge base articles for fixes found;
Geos International, London/Afghanistan
Migration Technician, Contracted to Thales
Geos International were contracted by Thales to provide personnel to assist in the installation of new IT and communications infrastructure of Provincial Reconstruction Team sites, and Regional Centres around Afghanistan.
• Presented the system to local commanders and staff, from the rank of commander to 2 star general level. This facilitated excellent client relationships and improved access across the site as trust was developed
• Deployed to remote sites throughout Afghanistan, and worked with the local IT management team to agree are realistic timing plan for the migration;
• Installed, configured and monitored Windows 2003/Exchange 2003 servers from Images
• Installed and configured 3Coms switches and Cisco Routers (2851 / 2821)
2008 – 2008 Atco Frontec, Kabul International Airport, Afghanistan Support Technician
2001 – 2008 Faurecia Banbury Limited, Banbury and
Faurecia Midlands Limited, Coventry Support Technician
2005 – 2005 Fujitsu CHOTS/DII Support, High Wycombe PC / Server Technician
2004 – 2005 RAF Leeming, Northallerton PC / Server Technician
2000 – 2001 Alcazar Ltd, Newcastle upon Tyne Web Developer
EDUCATION AND TRAINING
2012 QA, Manchester ICND 2
2012 QA, Manchester ICND 1
2009 NES, Manchester ITIL Foundation
2007 Learning Tree, London SQL Foundation
1996 – 1999 University of Northumbria, Newcastle upon Tyne BTEC HND Computing for Business
1994 – 1996 Airedale and Wharfedale College, Leeds BTEC National in Computer Studies
1993 – 1994 Loreto Sixth Form College, Manchester BTEC First in Business and Finance
1988 – 1993 Hulme Hall School, Stockport GCSE’s x8, AEB x1
VOLUNTARY WORK
November 2015 to present Blue Cross, Hale
Position: Shop assistant
I’m currently volunteering for the blue cross in Hale, this involves cleaning, presenting stock, taking stock, sorting stock, pricing stock.
