Work Experience
IT Support Engineer
Damac Properties (Dubai) – June 2015 to Nov 2015
- Achieved 99% uptime while providing level 1& 2 support remotely and onsite to VIP’s and 400 end users individually on daily issues.
- Reduced costs by negotiating contracts with vendors while setting up new site offices
- Managed installation and configuration of Mac, Windows XP, Vista, 7, 8,10 and Server 2003, 2008 and 2012 on servers and desktops.
- Deployed images on desktops and laptops using Acronis media.
- Installed Trend Micro Antivirus with DLP and Websense on users systems.
- Helped ERP team by installing Siebel client and IPMS plugins.
- Installed and troubleshooted MS Office 2003,2007,2010 and 2013 related issues.
- Build Bloomberg system with latest updates and resolved IE, Chrome, Firefox related issues.
- Added desktop/servers to domain and performed IMAC operations for users, OU’s, DL’s, security groups and mailboxes.
- Creating Webex, Gotomeeting, GoToAssist requests for users and setting video conferencing in board rooms. Installing Skype, 3CX and troubleshooting HR application related issues.
- Performed data center operations like cable pulling, rack mounting and fault finding.
- Incident logging in Service desk and following up with users and updating them on status.
- Installing and resolving Attendance system and CCTV related issues.
- Setting IP phones, Ipads and configuring mailboxes through Activesync on smartphones.
- Configuring static/dhcp ip addresses for printers, servers and troubleshooting network issues.
- Installing HP, Kyocera and Samsung network printers and troubleshooting issues.
Senior IT Engineer
SS&C Globeop Financial Services (Mumbai) – June 2010 to June 2015
- Achieved 99.9% uptime while providing level 1& 2 support remotely and onsite to VIP’s and 2000 end users across India, US, UK, Singapore, Hongkong and Dublin.
- Responsible for handling Managed Services projects with strict SLA for clients based in US and UK in 24/7 environment.
- Incident logging in Service desk and following up with users and updating them on status.
- Performed installation of Windows 2003, 2008 and 2012 on physical and virtual servers and configured DNS, DHCP, WDS, DFS, IIS, WSUS and Domain roles and services
- Configured Active Directory and performed IMAC operations for users, security groups, DL’s OU’s and configuring roaming profile, account lockout and password reset operations.
- Configured domain controllers in Single Forest, Single Domain environment.
- Deployed Windows XP, 7 and 8 through RIS and WDS and troubleshooting daily issues like drives mapping, IE, Chrome, Firefox, Reuters Messenger and proxy related issues.
- Building Bloomberg systems with latest updates and coordinating with support team.
- Installed MS Office 2003, 2007, 2010 & 2013 and resolved outlook, word and excel related issues like mailbox configuration, excel macros and patch installation.
- Build Virtual servers by installing VMware 5 and accessing through Vsphere client.
- Performing mailbox creation/deletion and mailbox movements on Exchange 2003 and 2010.
- Deploying group policies on servers and desktops through GPO.
- Building Citrix Xenapp 6.5 servers and creating published applications and desktops.
- Performing backup operations in Symantec Backup Executive 2010 and Undelete 2010.
- Installing and managing Symantec/Sophos Antivirus on Desktops, Laptops and Servers.
- Performed data center operations like cable pulling, rack mounting and fault finding.
- Supporting home users on secure id related issues through RSA server.
- Attended onjob trainings for Active Directory, Lync 2010 and SCCM 2007.
- Troubleshooting network related issues and configuring static/dynamic IP addresses.
- Monitoring Network/Servers/UPS/Antivirus alerts and escalating as per the escalation matrix
Academic Details
- Achieved Bachelors in Computer Applications (BCA) graduation degree from Tilak Maharashtra University, Pune
- Achieved Diploma in Electronics from MSBTE Board, Mumbai
Professional Certifications
- Ø MCP ( Windows XP Installation and configuration )
- Ø MCSA ( Windows Server 2008 Installation and Active Directory)
- Ø MCTS ( Windows 7 Deployment and Configuring)
- Ø Information Technology Infrastructure Library (ITIL) v3 Foundation 2011
