Relevant Qualifications & Education
Qualified: PRINCE2 ITIL v2.3
Fujitsu PMO Academy: Project Control & Planning w/ MS Project, Risk & Issues Management, Project Finances, Project Leadership, and Project Lifecycle Management.
I gained a 2nd class degree in Management & Dev’t Economics BA (Hons.) from Royal Holloway, University of London in 2004.
5 A-Levels: from Farnborough 6th Form College. Sept.95 – Jun 97.
9 G.C.S.E’s: from Yateley Comp. School. Sept. 93 – Jun 95.
Profile
Dedicated, experienced IT professional seeking next challenge within project management. A proactive and conscientious team member with highly effective communication and analytical skills. A natural problem solver, troubleshooting using a clear, pragmatic measured approach. Applying sound methodologies and frameworks where appropriate to deliver the required results. With 14 years knowledge and experience across IT and project management, across multiple sectors.
Project Planning & Integrated Roadmaps Risk & Issues Management Project Control Requirements Management KPI, Dashboard & Governance Reporting
Change & Issue Management/ Analysis Resource Planning & Forecasting Service Transition Financial Controls & Analysis Stakeholder Management
• Experienced & conversant with a variety of I.T Technologies. Extensive knowledge of; Win 7 & 8/Vista/XP, MsOffice2010/2013 & MS Project, CRM’s, ACE, KeyedIn (Atlantic Global), SharePoint Administration, HTML 5.0, VMware, Content Management Systems, Visual Basic, Requisite Pro, Visio & Crystal reports, Remedy, INFRA, UniCenter & Altiris SD’s toolsets.
• “Bridging the gap”. Able to communicate & liaise between the business and technical areas, clearly, diplomatically and concisely.
Career Summary
Nov 13 to Present
Year out for personal development, building a holiday bungalow & time abroad in India, where I was travelling & practicing yoga. Since returning I have been running my own business specialising in music events management.
PMO Analyst (BC&I
Aug 12 to Oct 13
Voyager Programme
• Responsible for producing Business Resource Demand, Forecasting & Profiling, sharing with relevant Business Owners & Directors for over a 1,000 employees. Information used on Project and Roadmap meetings to make key decisions at stage-gate reviews.
• Business Change & Implementation (BC&I) Reporting. KPI reporting for progress updates across multiple delivery streams.
• BC&I Risk and Issue Management, initial investigation to highlight any issues/dependencies, challenging and chasing owners where appropriate. Escalating and resolving any barriers and then coordinating, reporting the ¬¬relevant updates to key project stakeholders.
• Tracking of key deliverables, updating and publishing associated project plans.
• STORM planning & reporting, ensuring robust project support throughout relevant transition periods including migration events. Production of planning and governance documents to support other colleagues and set required standards.
• Identified and shadowed relevant people in key areas to improve understanding of internal CRM systems, business and customer data accelerating personal speed to competence and enhancing credibility across the project.
• Supporting new and existing colleagues with planning and resource management through analysis and effective coaching, producing supporting training material where required.
• Working as part of the migration team coordinating: planning, process building, risks, issues & defect management for Dress Rehearsals & Go Live events on weekends for the new Voyager system.
Jan 12 to Jul 12
India, where I was travelling, practicing yoga and volunteering for an NGO, mountain cleaners.org for part of the trip.
Change Manager
Nov 10 to Jan 12
• Chairing & managing daily conference call for multiple teams (GCAB) to investigate and authorise planned changes across the organisation. During my time at Gala Coral I acted as gatekeeper and signed off on over 4,000 changes.
• Responsible for upgrading and bringing the Change Management function into a mature state in line with ITIL framework and best practice. Highly complex change scheduling for all divisions inc Networks, Ecommerce & Infrastructure across multiple sites. Most had very tight service downtime windows over a 24/7 work day.
• Administrator for SharePoint 2010 Access requests, site building, functionality, new users, maintenance of file sharing & structure.
• Planning & implementing the migration of the Change function, to a new platform using the CM function within Altiris Service Desk 7.0 run as a Prince 2 in MS Project to specific internal requirements set out by the business for each division.
• Attending meetings gathering outcomes and assigning actions for change & project Implementations.
• Responsible for weekly & monthly K.P.I.’s for change within the organisation.
• Introduced a “Post Change Review” function to better capture statistics, built a knowledge library of problems encountered and lessons learnt and used this to mitigate against future risks. During my time in the role many “rinse & repeat” changes were added to the BAU change authorised list easing the bottlenecks caused by the volume of change.
• No internal DR program. Conducted analysis, managed requirements, planning, testing & reporting on current state of company-wide DR.
Project Specialist (Networks)
Jan 10 to Oct 10
• Design & implement MS Project plan for the implementation of a Power Management solution across existing IT architecture. Manage internal database of over 700 customers, existing network and power usage.
• Manage small team of network technicians to deliver corporate solutions & troubleshooting.
• Report progress to Programme manager & weekly presentations for senior management & project stakeholders.
• Liaise closely and manage expectations of Fortune 500 clients as to their power utilisation & management of their offsite Disaster Recovery systems.
• Manage clients into the Corporate Power Management system in house and over a series of off-site data centres.
Project Analyst
Sept 09 to Jan 10
• Updating project plans, exception reporting and communicating these out across the programme to the relevant stakeholders.
• Consolidating action plans from project managers for the programme RAID log. Input to risk & issue management mitigation plans.
• Managing requirements traceability against acceptance criteria for milestone sign off.
• Document management for engineering plans for Oil & Gas plants in Africa.
Project Leader
May 08 to Sep 09 APT Project (Internal)
• Project control & planning, identification & maintenance of project/programme risks & issues and formulation of risk/issue mitigation strategies. Maintaining SharePoint updating with user requests, file access controls.
• Built, maintained & reported on budget for £2 million annual turnover. Provide ad hoc support /analysis/ reconciliation to Finance Director.
• Assisted with requirements mapping & traceability for software development.
• Construction of / updates to project plan (MS Project), focussing on exception reporting, critical path analysis, contingency planning & (re-)scheduling.
• IT Governance presentations to senior management, key stakeholders & external customers.
• Facilitating in building the Work Breakdown Structure and populating Product descriptions.
Project Coordinator / PSO
Feb 07 to Apr 08 Horizon Project
• Part of the large Horizon PMO Team performing many project tasks to help facilitate this challenging project delivering point of sale and ecommerce products.
• Procurement of hardware, software & licences. Negotiated with internal and external suppliers to deliver project applications & infrastructure on time and to budget.
• Managing change proposals, the library, filing and control mechanisms including collation of information to produce customer & programme governance presentations & project reporting.
• IT governance presentations to senior management, key stakeholders & external customers.
• Assisting project managers with delivery of all aspects of work packages.
• PRINCE2 methodologies & toolsets used on a daily basis. A good eye for detail & an efficient programme team member.
Project Coordinator / PSO
Nov 05 to Jan 07 Service Desk (Npfit)
• Initial setup and management of a complete PMO and associated functions inc. RAID Log, Change Process & Reqt’s.
• Requirements management & systems analysis for acceptance criteria to ensure project sign-off. Requirements collection, analysis and engineering to ensure that business requirements are clearly documented and agreed. Gathered & managed the requirements catalogue (1k req’ts) from business, functional and technical perspective through requisite pro tool for the entire NHS Service Desk project.
• Instrumental in helping with writing the PID & implementation plan, critical path analysis and then trying to time compress the project length to meet very tight demands for milestone payments.
• Resource, operational & financial forecasting (BAC, ETC, CAPEX & Earned Value) for a £10 million project for the NHS Service Desk.
• Building and managing relationships with key external stakeholders.
• Managing change proposals, the library, filing and control mechanisms including collation of information to produce customer & programme governance presentations & project reporting.
• Assisting project managers with delivery of all aspects of work packages.
• PRINCE2 methodologies & toolsets used on a daily basis. A good eye for detail & an efficient programme team member.
Project Control, Planning & Helpdesk.
Sept 04 to Oct 05
• Service Transition of I.T. systems (inc. Infrastructure and software transfer) from Nokia to S.C.I.
• Setting up & maintaining a Helpdesk for over 150 users.1st & some 2nd line technical problems with extensive internal customer service working to strict S.L.A’s.
• Experienced in desktop support (98, NT & XP).
• Analysis of in house logistics. Workflow and problem identification for shipping (EMEA).
• Administrative duties, reports & procedural writing.
• Quality assessment & control of incoming and outgoing shipments to and from production factories (EMEA).
I have also worked for the following employers in a wide variety of Project & Change positions:
Please contact me for more in depth information.
