Profile
A professional with over 14 years of experience in IT Infrastructure Support with technical expertise in the operations and support functions of mission-critical business solutions using IT as a tool.
Currently associated with Ernst & Young technologies Pvt ltd as a Project co-ordinater , earlyer as Technology specialist – EY EMEIA Datacenter Services team.
Proficient experience in various industry sectors and played key roles in Infrastructure support, people management, vendor management, compliance audits and project management ensuring timely deliveries as per the defined timelines and quality standards.
Excellent knowledge in Windows 2000/2003, AD concepts, trust relations ,Group Policy, FSMO Roles, Transfer and Seizure of FSMO Roles, DHCP,DNS,WINS,RIS/RAS Concepts, File and Print Server, DFS, Replication,
Comprehensive knowledge of establishments viz. Ernst & Young, Geojit PNBParibas, Kotak Street Provided hardware support for Goderj, Rubber board, RRII, ICICI bank, IBP
Hands on experience on CX- 4 120 SAN solutions , Dell ML6010,TL 4000 tape libraries ,Enterasys, CISCO L3,L2 switches, data redundancy with High Availability (C.A.) between two database servers.RAID1,RAID 5 ,SAN,DAS
Deft in Installation and configuration of various Operating Systems, Server consolidation using VMware Enterprise products (ESX, VCMS,HA using Multiple host servers, etc) Disaster recovery management using EMC Mirrorview and VMware SRM and Experience in HCL,HP and DELL Servers latest Hardware Technologies.
Comprehensive understanding of networking concepts pertaining to LAN, WAN, IT communication, Networking devices administration and maintenance in multi-platform environments
Adept in analyzing information system needs, evaluating end-user requirements, custom designing solutions, troubleshooting for complex information systems management.
An effective communicator with exceptional relationship management skills with the ability to relate to people at any level of business.
Skill Set
Technical
Operating Systems: Windows NT 4.0 Server & Workstation 4.0. Windows 2000/3/8 Series, DOS, windows 9x, Windows XP Series,knowledge of Linux flavors
EMC Mirrorview, Power path ,Navisphere 6
VMWare ESX products SRM, VCMS HA , Server Virtualisation products
Database Installation and configuration of SQL Server 7.0 /2000
Messaging services MS exchange 2000/2003,
Remote services Citrix metaframexpa,Windows terminal server ,VNC , Radmin,Teamviewer
Monitoring tools Event Log Monitoring,IP Switch whatsup Proff. ,Solarwinds 8/9,lookatlan
Antivirus tools Symantec products, Mcafee products, Trend micro products
Backup tools CA ARC serv 11.5, R12.5, NTbackup
Hardware
Hands on experience on DELL PE series servers, Installing and configuring the servers for optimal performance such as Netservers LH III, LH 6000, LC II, E40, E45, E50) series, HP-Compaq servers (ML150ML350, ML570, DL380, IBM x206.x226, x346, series servers IBM M pro, Z pro workstations HCL net manger servers HP- Compaq Deskpro /Presario laptops, Toshiba notebooks, IBM ThinkPad, Printers (LaserJet, Inkjet & Dot-matrix),
DEL CX300 , CX 4 120 SAN solutions & DELL PV MD 1000 ,Compaq MSA1000 DAS ,Quandum ALT M1500 and Dell ML 6010 , TL 4000 tape libraries. Configuring Hubs, Switches L2 (CISCO, Enterasys), Enterasys N7 L3 Core switches and CISCO Routers.
Mangerial
Project / Delivery Management
Project planning, scoping, estimation, tracking
Implementing project plans within preset budgets and deadlines.
Steering Delivery Management for technical deliverables of concurrent projects.
Negotiating SLAs for large and medium-size business transformation projects.
Mentoring team and handling deployment
Defining best practices for project support and documentation.
Leading Team towards achieving the goal together.
Functional
Systems Administration
Functional
Installing application systems under deployment of servers in respect to hardware, Network, etc.
Daily update and monitoring of Antivirus server and auditing File servers
Performing regular backups of 2003, 2000 & NT servers using CA Brightstor
Configuration and managing VMware clusters using VCMS HA and DRS .
Disaster recovery of the production center using EMC Mirror view and SRM tool, auditing the DR replication.
AD managing Server & User Accounts, Configuration of Directory replication, Installation of DNS Server.
Remote Support of Servers using iDRAC and iLO
F S Configuring Users, Set Rights to files, directories and network based printers,
User Security and Disk space management to optimise the server utilisation
Configuring Operations Systems in the company for the smooth working of operations
Designing, implementing and supporting networks, maintaining, updating the LAN & WAN diagrams of the site.
Managing IP allocation, ensuring minimal downtime of links and Equipments.
Imparting training to FMS Engineers as well as end-users in the post-implementation phase.
Auditing reporting on backup, Antivirus,
Client Servicing
Managing customer service operations, ensuring customer delight by achieving delivery & quality service quality in the shortest possible time.
Building, nurturing & maintaining healthy, cordial mutually beneficial business relationship with customers.
Resolving customer complaints on performance bottlenecks
Providing value added customer services by attending customer queries and issues.
Monitoring the post service activities like follow up with the customers, service reminders and handling customer grievances for superior customer service.
Providing satisfactory services & support to ensure repeat business.
Employment Summary
Ernst & Young technologies Pvt ltd as a Project Coordinater
Earlier as Technology specialist – EY EMEIA Datacenter Services team.
Feb 08 to till date
As a member of the Ernst & Young global organisation, Ernst & Young MENA helps companies, in businesses across all industries-from emerging growth companies to global powerhouses, deal with a broad range of business issues. 2,900 people in 13 countries/regions in the Middle East are part of a network of 114,000 people in more than 140 countries around the globe. Together we pursue the highest levels of integrity, quality and professionalism to provide clients with a broad array of services relating to audit and risk-related services, tax, and transactions.
Currently managing “datacenter services” team .I am directly responsible the datacenters across Ernst & Young MENA offices s
Role/Designation :- Tech Lead (EMEIA Datacenter services).
Key roles in Infrastructure support, people management, vendor management, compliance audits and project management.
CMS Computers LTD, as Engineer – Technical Support Group
Jul ’05 Nov 07
CMS Computers Ltd having its head office at Mumbai, and Zonal office for south India at Chennai, having regional offices at all states all over India and aboard also is considered to be one of largest network IT support for large corporate.
◦ Spearheaded provision of solutions for Technical escalation, post sales support/Project implementation etc.
Vodafone Essar Cellular ltd, Kerala Region
Role :- Lead Engineer FMS
Resources: servers 18,desktops 467 ,routers 22 Cisco,L3 Enterasys N7, L2 Enterasys C2/Cisco 2950,Storage Compaq MSA1000,users500,AD1Windows2003,Exchange20031,FS 3,terminal servers 2 network printers 12.,22 remote locations ,90+ Citrix users
Troubleshooting Hardware, Software & Network problems for optimum performance. Maintain multi-line Remote branches, teleshops over VNC/Teamviewer. Successfully implemented Network Monitoring tools for LAN and WAN
Daily updation and monitoring of Antivirus server and monitoring virus packets on routers using IP accounting.
Performing regular backups of 2003, 2000 & NT servers, AD GPO, Trust relation and Exchange Server administration user rights assignment on file servers, Performing daily /monthly backups of servers restore tests
Maintaining Citrix server and closure of client complaints within the specified company’s IT policies
IP address management, router and switch L3 switch configuration connectivity monitoring – minimising the downtime
Monitoring of network up-down, utilisation, terminal server monitoring event log monitoring on servers and report generation
Closure of user complaints as per SLA and company’s IT Policies
KSFE
Implemented 76 HP ML350 servers in red hat AS3 and Oracle 10G as Data base configured samba and added 427 clients with Window XP and Oracle 10 g clients in 267branches over Kerala
Team Frontline Limited, Cochin as Sr Engineer – Customer Support
Aug’02-Jun’05
A Franchise of HCL Infosytems Ltd. – Frontline Division. Today the company has got more than 15000 system installations across Kerala. It is the first Computer Company to get ISO 9002 certification in the state. The company got Best Upcountry Performance Award and Best Out Location Service Provider Award from Hewlett Packard in the whole of South India. Recently the company has won the FACT MKK Nayar Memorial Productivity Award for the company in Service sector from Kerala State Productivity Council for the year 2000 – 2001
Geojit BNP Paribas /Geojit Infofin Technologies
Role : Resident Engineer
Resources : servers 24,desktops 382 ,routers 4 Cisco L2 Cisco 2950,Storage Dell Cx300,Tapelibrary Quandum ALT M1500,users 500,AD 2,Exchange 1,SQL servers 3,terminal servers 2 ,network printers 5, 31 remote locations.
Closure of user complaints on systems/servers within the ISO specification
Troubleshooting Hardware, Software for optimum performance. AD windows 2000 /windows NT 4.0 administration replication ,trust relationship/GPO management ,user rights assignment on file servers, Performing daily /monthly backups of servers restore tests event log monitoring on servers and report generation
Closure of user complaints as per SLA and company’s IT Policies
Comex Services, Kerala
Installed one Server class machine as Web server and another one as Data server using Windows 2000 configured them to be accessible to clients through internet for online trading. There are two WAN interface for the server , one for the incoming by clients – 2 mbps line with Cisco 1721 and a Cisco pix firewall ,other end is connected to Mumbai CTCL server . The back office for this network is another server class machine configured disk mirroring.
Implemented the WAN network with ASM i52 modem line using Cisco 2610 router for Internet at head office RAD ASM20 2 wire 2 MBPS modem Implemented Cisco PIX
Malankara Medical Mission Hospital Kolenchery
Role : Resident Engineer
Resources : servers 4,desktops 21 thin-clients 23, L2 Cisco switches 8, users 300+, AD 2, windows 2000,SQL servers2,terminal servers 1 ,2 remote locations
Installed one Server as Primary Domain Controller and another one as Backup. Implementing High Availability (C.A.) between two database servers, Seizure of FSMO Roles, DHCP, and Configuration of Terminal Server – Citrix server with Thin-client. Created a new domain in the forest and established trust relation between the domains ,when Medical College started
REX Infosytems Pvt Ltd. as Customer care Executive
May’00-Jul’02
Closure of user complaints as per SLA ,
Worked with Most customer satisfaction by solving both hardware and software problems within less time.
Maintain the Annual maintenance contract.
Designing, Implementing, configuring of systems/servers in Windows2000/windows NT4.0 LAN environment.
Installation and trouble shooting of servers, and systems in both OS level and Hardware level.
Installation and troubleshooting of network printers.
Scholastics
Electronics and Communication Engineering PES College of Engg. University of mysore 2000
Professional Qualifications
Advanced Diploma in Computer Hardware and Networking from Asset International
Microsoft Certified Systems Engineer in Windows NT/2000
MCP in windows 2003
Cisco Certified Network Associate (CSO18348750)
Personal Information
Date of Birth : 17th feb 1973
Languages : English, Hindi, Kannada and Malayalam
Driving license : 35/1366/92
Passport no : J5246937 :PAN: altpc6127a
Marital status : Married
References
Available on request
