Qualifications
1996 MSc Information Systems Engineering
1995 BEng (Hors) Electronics and Data Communications
1990 BSc Electrical and Mechanical Engineering
2011 CCNP Cisco Certified Network Professional
2009 PTLLS (Program to Teach Life Long Learning Sector)
2007 MCP 2003 Server
2007 MCP Windows XP Professional
2005 Prince2 Foundation
2003 ITIL foundation
2014 Web Security
2014 Email Security
2014 Advance Security for Account Managers
2014 ISO27001 Certified Lead ISMS Auditor
2014 CIAA (Certificate in Information Assurance Awareness)
Technical Skills
Operating systems: Windows 2007/8, Cisco IOS UX (fundamental knowledge), Sun Solaris (fundamental knowledge)
Protocols /Network Tools: OSPF/BGP/ EIGRP/IGRP, RIP, IP/IPsec VPN / Data Networks, Technology Integration, System Security, Needs Assessment, Real Time Data, Systems Acquisition Technology, Licensing, Vendor Partnerships, Communications, VoIP, LAN, WAN,VPN, MPLS, Cisco CSM, Cisco Routers, Layer 2/3, Switches, TCP/IP, Frame Relay, Extreme Switches, Summit X450, Black diamond 8800, RADIUS, TACACS+ , GPRS, 3G, DNS ,DHCP, Unix, Windows 2003 ,HP Open View, Concord Network Health, Cramer, XDSL, DWDM, Wireless networks.
Career Summary
Jul 2012 – to Jun 2014
Heathrow Terminal 2 (The world’s modern, newly rebuilt terminal)
Heathrow Terminal 2 Network Deployment Consultant
Working as a deployment consultant in a team of 8 engineers deploying Cisco switches, Provisioning VPN and f Wireless Networks for the new Heathrow Terminal 2, Queen’s terminal
Responsible for:
• Configuration and troubleshooting Cisco switches, DNS, CISCO IPT, Aruba APs, VPN
• Configuring, troubleshoot of IPSEC VPNs for 3rd parties Heathrow clients
• Configuring Cisco Voice gateways and Cisco call Manager
• Authoring change management
• Liaising with third party vendors and Heathrow clients
Achievements:
• Successfully met all SLAs in deploying all the required network device
• Offered contract extension from 1 year to 2 years
Sep 2011 – Mar 2012
ServiceTec Global Services Ltd, Heathrow (The world’s largest and most highly respected independent provider of Managed IT Services to airports and airlines globally)
IP Network Engineer
Worked as a contractor in a team of 6 Engineers based at Heathrow, administering an IP network that caters for 60 airlines.
Responsible for:
• 2nd/3rd level support, carry out preventative and proactive maintenance.
• Hardware fault finding and diagnosis on IBM passengers online check-in machines
• Successfully trained users through procedure writing and running tutorials and workshops
• Built workstations for check-in agents and other departmental use
• Liaised with third party vendors to help resolve escalated network issues especially with BAA IT department, SITA hosting companies for various airliners
Achievements:
• Continually met 15-30 minute support SLAs
• Successfully completed two firmware upgrades on online self-check-in machines single-handedly within strict deadlines along with my daily duty.
• Received recognition from the company’s management and Heathrow based customers (Virgin Atlantic, British Airways, Lufthansa, Emirates and others)
Technical snapshot:
Windows 2003 Server, Windows XP, HP /Compaq servers/desktops/laptops, ITIL processes
Jan 2009 – Aug 2011
Anbessa Criminal Justice Solutions, London
(Anbessa Criminal Justice Solutions is a specialist Recruitment and Training Consultancy specialising in Criminal Justice, Social Work, and allied professions)
Network Engineer (IT Support Consultant)
Supporting and consulting the company’s Anbessa’s clients. Worked as a contractor by being on site Saturdays and remotely week days – Sole responsibility for the smooth running of the company’s IP network
Responsible for:
• Liaising with various teams to provide them with technical advice on Windows technologies support
• Administering Cisco WLAN controller, Windows 2003 and 2008 remotely and by visiting the company, running diagnostics and applying firmware updates/patch installations to servers
• 1st/2nd/3rd level server hardware and operating system support Windows 2003 and Windows XP
• Creating user account for students, supply teachers, admin staff and guests
• Ensuring compliance of ITIL processes
Achievements:
• Successfully met all SLAs for server repairs
• Offered contract extension
• Received recognition from the company’s management and the user community
Technical snapshot:
Windows XP, HP / DL servers, Workstations, Printers, R Cisco WLAN controller, Windows 2003 and 2008 Remedy, ITIL processes
Windows 2003, Windows XP, HP Printers Wireless Access Points, ITIL processes
Jul 2008 – Oct 2008
Avid Technology Europe Ltd, Buckinghamshire (Leading global company providing latest technologies for film and video production).
Network Engineer (European Systems Administrator)
Worked as a contractor based in the Pinewood Studio, Buckinghamshire office to maintain the systems infrastructure for Europe covering Ireland, Italy, Germany, Holland, Sweden, Spain and France- Sole responsibility from Pinewood.
Responsible for:
• Responsible for implementing various network upgrades Europe-wide and supporting multi-vendor networks for the company’s branches in France, Germany, Belgium, Holland and Italy.
• Improved network documentation, executed network inventory, Configured and installed Cisco 3750 PoE switches for VoIP & Data, together with 7200 routers and 6500 switches.
• Managed layer 3 network devices using Device Expert, liaised with third party vendors regarding hardware and software maintenance, Inspected third party vendors’ engineers in hardware & software installation.
Achievements:
• Ensured no system downtime by pro-active checking of system health using Cisco Device expert
• Improved the LAN documentation by restructuring from scratch
Technical snapshot:
Windows 2003, Implemented PoE VoIP devoice, supervised third party vendor engineers, oversaw hardware and line installation upgraded IOS on Cisco routers, Cisco Device expert, Cisco 3750 PoE switches for VoIP & Data
May 2007 – Dec 2007
Fujitsu Services UK Ltd, London (Leading global provider of customer-focused IT and communications solutions for Private and governmental organisations)
Technical Consultant/ IP Network Engineer
I, Worked as a contractor. Initially for three months on a network upgrade for Transport for London on all London underground stations. Worked in a team of 12 Engineers
Responsible for:
• Improving network security by upgrading unsecured Telnet connection with secure remote connection utilising IOS with SSH technology, Enhanced security by replacing old Extreme devices newer extreme devices with more security features.
• Configured and installed Cisco 1600, 1800 series routers, 2900 switches, and Juniper SSG120 & 140 firewalls, revamped network device labelling protocol, implementing more efficient processes
Achievements:
• Gained a 5 month contract extension
• Recognition by the management by extending my contract
Technical snapshot:
Windows 2003, Nokia, Juniper security devices, xtreme systems
Aug 2005 – May 2007
IPNSS LTD, Northolt, Middlesex (Self-founded consulting firm serving small business clientele)
Network Engineer -Consultant
Provided small business customers with tailored support based on their needs. Over saw completion of various projects of LAN / WAN networks, installed hardware and software systems for customers providing good value for money.
• Reduced risk exposure to numerous clients, issuing recommendations to increase network security, and implementing firewalls and access lists on respective routers.
• Reduced risk exposure to numerous clients, issuing recommendations to increase network security, and implementing firewalls and access lists on respective routers.
• Performed installation and configuration of Cisco routers (2600, 2800, 3600 series), and 3Com (4500 and 4500G).
Achievements:
• Gained detailed business understanding, business acronyms
• Enhanced system security by pro-actively analysing current security practices, advising upon and implementing improvements including auditing reconfiguring the telnet to use with SSH technology of small businesses
Technical snapshot:
Crisco Routers / Switches, LAN / WAN, IP Network troubleshooting, Widows 2003, Windows XP Pro
Jun 2000 – Aug 2005
O2 UK, Slough, Berkshire
(International telecommunications Company home landline and broadband provider, with over 5000 employees worldwide)
Data Networks Analyst, LAN/WAN, OSS
Oversaw LAN and WAN networks for national and international accounts, and administered SMS and GPRS links. Configuration of layer two and layer three networking devices including Cisco routers, switches, DHCP, Radius and DNS servers, and protocols such as OSPF, EIGRP, and HSRP. Directed operations of management applications including – Worked in team of 5 engineers
Responsible for:
• Provisioning GPRS link for corporate customers and testing for full functionality
• Setting point to point ISDN link for national and international customer to enable to use various O2 services
• Troubleshooting all IP networks national wide
• Responsible for managing HP Open View and concord network health.
• Taking part in all GPRs Projects from conception to completion
Achievements:
• Promoted twice to higher levels of responsibilities
• Awarded a bonuses as recognition for saving cost
Technical snapshot:
Cisco routers, switches, DHCP, Radius and DNS servers, and protocols such as OSPF, EIGRP, and HSRP, LAN and WAN, VPN, WLAN
