Profile
Telecom and Networks Professional, with more than 11 years of experience; I have chalked an exponential growth curve till date, and my experience spanning across team management, and Network planning, implementation, and operations.
Working for several reputed operators and service providers in UAE, Qatar, and Jordan, has enabled me to manage and execute large projects related to Networking, Mobile 3G and 4G backhauling, and Fixed Broadband services.
I am CCIE “Written” and ITIL Certified, pursuing for PMP, leading a team of experts and always wanting to be actively involved in all aspects of the work.
Education & Certifications
B.Sc. in Computer Engineering, 2003 – Near East University, Nicosia – Cyprus
Project Management Professional – PMP (Preparing)
ITIL Foundation
Cisco Certified Internetwork Expert (CCIE R&S – Written)
Cisco Certified networking Professional (CCNP)
Trainings:
Project Management Professional Overview
ITIL Foundation
Advanced Business writing
Presentation and Negotiation Skills
Cisco Solution for Cloud Computing and Virtualization – Cisco fabric Path (Cisco)
Designing Cisco Network Service Architectures – ARCH (Fastlane)
Advanced MPLS Implementation (Cisco Systems)
Cisco Multicast (Cisco Systems)
Implementing Cisco Quality of Service – QoS (Fastlane)
Cisco Nexus Test Drive with Nexus 7000 Labs (Cisco Systems)
Implementing the Application Control Engine Service Module (ACESM) (Fastlane)
F5 BigIP Load Balancer (F5)
Areas Of Expertise
Team Management,
Project Management,
Cost and Budget Management,
Vendor Negotiation/Management
Quality Management,
Risk Management,
Career Summary
September 2008 to Present
Manager IP Fixed-Mobile Network
du – Emirates Integrated Telecommunication Company – Dubai / UAE
Duties:
Leading a team of networking experts who are responsible for fixed and mobile networks.
Managing Support Contracts with vendors (Cisco, Juniper, Alcatel-Lucent, Huawei)
Prepare and present technical recommendations, guidelines, progress reports and high management presentations
Ensure effective integration of 2G, 3G, LTE, and fixed services within Pre-aggregation and access networks in coordination with other technology teams, such as network and mobile planning teams.
Work closely with support teams by setting right expectations to increase customer satisfaction.
Monitor SLAs and KPIs and ensure adherence to the agreed values.
Ensure process adherence, compliance, and deliverables.
Ensures the development and use of an effective optimizations and preventive maintenance programs suitable to meet the operation objective
Plan Preventive Maintenance activities to capture potential issues proactively and prevent incidents.
Review, Challenge, and provide approval for Change Requests and monitor executions.
Develop Optimization projects and ensure implementation by team with Guidance and monitoring.
Work with ND planning & implementation teams for handover acceptance, focusing on service quality and customer experience.
Prepare daily, weekly, and monthly reports for executive management
Responsible about Problem Management for IP Pre-Aggregation and IP access network.
August 2006 to August 2008
Senior Network Engineer at Mannai Corporation – Doha / Qatar
Duties:
Provide specific solution/technology/product consulting, technical and expert sales support for major account opportunities.
Perform in-depth and high-level technical presentations for customers, partners, including hands-on demo and proof of concept work
Designing, and Implementing Projects from Scratch
Working deeply with most of Cisco Routing & Switching technologies and protocols such as (MPLS, OSPF, BGP, QoS, STP, VTP, HSRP, …etc)
Implementing & troubleshooting IPSec VPN (L2L, and remote-access)
Part of Mannai escalation troubleshooting team
April 2005 to August 2006
Network Engineer at AlDeka for Telecommunication Services – Amman / Jordan
Duties:
Working with Cisco devices (routers, switches, firewalls).
Working with L2/L3 protocols (TCP/IP, MPLS, BGP, OSPF, EIGRP, STP, VTP).
Cisco router configuration with QoS and troubleshooting.
Dealing with Cache Engines (Bluecoat, Net Cache)
August 2004 to April 2005
Network Admin Assistant at Ettihad Colleges- Amman / Jordan
Duties:
Building the network from scratch, including ordering routers and switches.
Connecting the branches using Leased Line.
Configuring Cisco routers and switches.
Installing work groups labs.
September 2003 to August 2004
Network Admin at Fastnet Institute- Amman / Jordan
Duties:
Manage WAN connection to the ISP over Leased Line
Router administration, Files & printing sharing PCs maintenance and upgrades.
PCs operating system installation (WinXP), network configuration (TCP/IP).
