Executive Summary
Office Administrator
Offering intensive experience in Administration and Office Manager functions, adding value with good knowledge of the Import/Export sector, of Accounting & Bookkeeping and of Sales & Customer Service. Presenting skills that keep offices & business operations up-to-date & effective.
■ 10+ Years in Administration, Office Management
■ Strong knowledge of Import/Export administration & bookkeeping
■ Additional skills in HR administration, sales and customer service
■ Perfectionist approach to meeting deadlines and accuracy
Career History
2005 – 2015
Administrator: Import, Sales, Accounts, HR
Even Times Investment (Durban, RSA)
[Even Times was an import/export company operating as Africa Autonet. The company imports from Japan and sells motor vehicles in southern Africa countries.]
Managed a wide range of administration functions for the vehicle import business, from back office administration & bookkeeping through to customer facing functions and sales – meeting deadlines, achieving sales targets, and ensuring an accurate, efficient administration function and office.
■ Key Responsibilities: Administration; filing & record keeping; Import documentation; Correspondence with suppliers; Invoicing; Preparation of cash flow reports; Bookkeeping (using Pastel, Excel spreadsheets);
Human resource administration (employee records, personnel files); Banking; Maintenance & improvement of administration procedures & systems;
Responding to customer queries; Investigating customer problems, finding solutions; Sales – telephonic, face-to-face, Internet based;
Correspondence with clients, following up on leads; Monitoring payments; Supervising and maintaining discipline of the Admin & Sales personnel.
Special Notes.
Introduced New Filing System. Introduced a centralized filing system where no previous one existed.
Impact in Sales Role. Made some changes to Internet marketing & sales efforts and was able to lift sales coming from Internet sources by 35%. Personally sold up to 120 vehicles in a month.
Fast, Prompt, Efficient Services. Maintained a record of quick efficient and accurate services to customers and to the business.
1997 – 2004
Human Resources Assistant
Chrikunda Refractories & Ceramic Works (India)
[Chrikunda Refractories & Ceramic Works produced tiles and sanitaryware.]
Assisted the HR Manager in managing the day-to-day HR function for the company, ensuring HR best practices were implemented.
■ Key Responsibilities: Recruitment – interviews, processes; Application of HR/Labour policies, labour law, regulations; HR Admin & record keeping.
Education and Training
Key Subjects: Personnel Management; Industrial Relations; Organisational Behaviour; Labour Welfare; Labour Legislation
Rajasthan Vidyapeeth-Udaipur School of Social Work (India), 1997
Bachelor of Arts Honours Degree: History, Ranchi University (India), 1991
Skills
