Profile
Seasoned project manager with success in both academic and career pursuits with 20 years of extensive experience including project operations, strategic planning, relationship and logistics management. In addition, 10 years in banking and accounting as a Senior and International Credit Analyst, Reconciliation Analyst and Portfolio Analyst monitor emerging GAAP accounting issues and applying problem solving skills. I am interested in developing a career combining foreign affairs/service with business consulting to be a leader in the international arena. Passionate about people, quality and customer satisfaction with proven records of improving efficiency, productivity, processes and profitability through leadership, team building and process improvement. I am an exceptional communicator along with diverse quantitative analysis and creative skills. A vision driven professional offering a wealth of global cross-cultural experience having completed projects and assignments in Tokyo, London, New York and Washington D.C. A problem solver committed to identifying cutting edge technology to transform business performance, impact the bottom line and continuously build and foster reputation and brand.
Qualifications
KELLER GRADUATE SCHOOL OF MANAGEMENT, Arlington, VA
March, 2015
Master of Science – Information Systems Management (MISM)
Concentration: Information Security (IS)
GPA: 3.52 / Distinction
KELLER GRADUATE SCHOOL OF MANAGEMENT, Arlington, VA
April, 2013
Master of Science – Project Management (MPM)
GPA: 3.72 / Distinction
BOSTON UNIVERSITY, Boston, Massachusetts September,
2000
Bachelor of Arts – Economics (BA)
Key Strengths & Skills
Project Management
Strategic Management
Logistics & Operations
Research & Analysis Skills
Visionary
Team Building / Leadership
Sales / Marketing
Client Relations Management
Process Improvement
Integrity
Proposal /Scope Development
Cross-Cultural Communications
Budget Management
Problem Solving
Negotiation
Professional Experience
COMPASS GROUP
February, 2015 – Present
Bon Appetit Management Company at the Johns Hopkins University Baltimore, MD
Supervisor of Operations
Responsible for all operations and overall success of the operations of facility and management of staff with excellent leadership capabilities, team oriented focus, customer service skills, multitasking and attention to details while adhering to client’s culture and guidelines, Health Department Regulations, and Bon Appetit’s Standards and expectations of food quality, freshness and presentation. In addition, oversees daily administrative and operational tasks, assisting management in assessing and implementing controls for the facility and staff to increase the value in added services including financial management and analysis, sanitation and safety. The position also motivates, develops and directs all employees to accomplish objectives, trains staff, requires strong communication and maintains accountability for individual performance goals.
THE CALPRO GROUP
April, 2012 – February, 2015
Project / Staff Manger Washington, D.C.
Champion the delivery of support services for exhibit floor management, conference site management, food and beverage management and special events logistics according to specifications and deadlines. Formulate strategic plans and reviews; prepare and complete action plans; Implement production, quality and customer-service standards; resolve problems; and manage staff. Identified, understood and communicated risk levels and controls to improve business relationships and processes to ensure safety. Reviewed staff contracts, recruited, and identified critical points in operations offering creative solutions, addressed risk and ensured adherence to management and client’s policies. Events statistics provided upon request
AMERICAN FOREIGN SERVICE ASSOCIATION (AFSA)
January, 2012 – June, 2012
Communications, Marketing and Outreach Specialist (Internship) Washington, D.C.
Assisted AFSA’s employees in expanding Communications, Marketing, and Outreach by working directly with the (i) Director of Communications, (ii) Marketing and Outreach Director, (iii) Coordinator for Special Awards, and (iv) AFSA’s News Editor.
Served as a focal point of communication to coordinate departmental efforts to meet time sensitive deadlines, facilitating operational expectations and expanding on goals and mission.
Managed internal and external customers to effectively address concerns, issues, and resolve conflicts which rose due to the lack of communication or excessive email between government agencies.
Demonstrated a high degree of professionalism, advanced organizational abilities, communication and diplomacy skills when addressing Ambassadors, Diplomats in Residence, Active and Retired Foreign Service Officers, State Department Employees, and Madam Secretary Clinton.
Acted as liaison between AFSA and other agencies to monitor, coordinate, share, resolve, plan and execute policies, special awards, special events, administrative tasks, brainstorm meetings with think tanks, and publication.
US DEPARTMENT OF STATE
February, 2014 – August, 2014
Virtual Student Foreign Service (Internship) Washington, D.C.
Hand-picked by the Secretary’s Office of Global Women’s Issues (S/GWI) to enhance its overall “Monitoring and Evaluation (M&E)” capabilities. Among a select group to virtually support the U.S. Government’s diplomatic and development efforts.
Involved assessing the efficiency and effectiveness of existing mechanisms (e.g. S/GWI Project Management & Reporting System on existing metrics and designing and implementing new metrics
Creating user-friendly tools to ensure overall quality assurance of S/GWI programs
INDEPENDENT (FREELANCE) CONSULTANT
1995- 2011
Project / Event Manager Boston, MA; New York, NY; London, UK; Tokyo, Japan
Project Management Oversight: Managed and coordinated activities to meet organizational business needs. Used expert knowledge of project management and leadership to support the full cycle of initiating a project, negotiating terms, calculating a budget, delivering incentives, evaluating performance, problem solving, and making sure terms comply with all parties involved. In addition, provided direct oversight in an environment that required a lot of responsibility, delegated actions and allocated resources to maximize end results. Directed and coordinated all aspects of event operations to meet and exceed corporate goals, while creating high quality external and internal customer service to satisfy all the parties involved. Shepherded the management of large and small scale events across the globe. Directed projects from conception to completion; negotiated of terms, budget planning, event hosting, incentives for staff, performance evaluation, provided direction; constantly being flexible, the willingness to adapt to new surroundings, lead effectively in diverse groups to consistently deliver quality service, use good judgement for decision making regarding issue resolutions and project close out.
Managed all phases of an event, from start to finish, over 18 years spanning Boston/ New York/ London/ Tokyo and Washington, DC.
Planned, developed, promoted and implemented sales, marketing, and promoting strategies using networks and social media.
Supervised and trained staff to achieve and support short term objectives
Solicited global vendors for sponsorship and interpreted terms of the contract for percentage of gross sales.
Coordinated logistics to meet operational expectations and goals.
Negotiated contracts, terms, and executed action plans by identifying SWOT analysis to be transparent to all parties and reviewed progress reports for pros (+) and cons (-) post events.
Demonstrated a high degree of professionalism, communication and diplomacy skills to resolve tension and ease friction.
Addressed and resolved customer inquiries regarding logistics and operations.
Delivered quality services by personally interjecting and managing the situation, which attracted and increased attendance, social media attention, demand lead to bigger and upscale venues; designed fliers and posters, drafted and submitted ads in Japan’s #1 English Magazine (http://metropolis.co.jp).
Executed numerous events in Japan: Fashion 57 with 275 attendees; Hardy’s Wine Valentine with 200 attendees; Heineken’s Annual St. Patrick Day party with 170 attendees; The Pink Cow’s Cinco de Mayo party with 210 in attendance and others.
Created and executed New York based events: Streetwise Partners International Food Tasting Benefit with 18 local restaurants and 36 different cuisines, raised more than $30,000 with 200+ attendees; David’s Hair Salon Marketing & Promotions Manager for a start-up business; Cocktail Hour Manager for Eugene’s, The Park, El Senor Frog, The View, SOBs, Ichi Umi, and McCormick & Schmidt.
Organized London-based social networking events at The Walk About, Bar Monaco, The Generator, and The Church.
Investment Banking
International Credit Analyst at Bush Boake Allen Ltd.; London, UK
Contract 2000-2001
Managed collections, recovered and settled 153 global high end corporate loans exceeding £2MM. Developed knowledge of exchange rates, foreign regulations, analysis of capital markets based on country. Mitigated risk by supporting relationship manager, assessing counter parties credit worthiness, limits and conditions. Developed quantitative models in excel, which tracked and monitored performance of sales for newly issued company bonds/ stocks within the primary market and purchased assets from other investors within the secondary market.
Senior Credit Analyst at NorCrown Bank; New York, NY – Bank Closed
2001-2004
Consulted directly with borrowers to review investment strategies regarding credit requests. Prepared lending documents with finance calculations and assisted with maintenance of high end loans, including payoffs and refinancing. Reviewed and analyzed income tax returns and evaluated credit reports in order to underwrite and pre-approve application request for credit ($1,000 – $10MM) Managed and presented a weekly loan performance report from our in-house database to the executive committee. The weekly report summarized, tracked, and calculated outstanding balances on all assets (Approx. $700MM), the number of properties and the number of days delinquent.
Corporate Trustee Associate, CDO Transaction Management /Structured Finance at Bank of New York; NY – Contract
2004-2004
Calculated, analyzed and prepared BNY-CDO cash reconciliation against analytics quantitative projections for fixed income operations.
Portfolio Analyst at Corporate Investment Banking Trust & Securities at Deutsche Bank; New York, NY – Downsized
2005-2006
Managed and operated ABS database/ portfolio for 7 institutional clients at value over $10B. Daily, monthly and quarterly investments and trades were executed accordingly per client instructions. Monthly distributions consisted of a calculated methodology and quantitative analysis, technical writing, wire transfers, and dividend reports, which varied per client. The British Banker Association (BBA) and Bloomberg software was used for access to LIBOR, FX rates, and for foreign market analysis.
Back Office – FX Book Keeping at Merrill Lynch; New York, NY – Contract
2006-2006
Maintained subsidiary accounts by verifying, allocating, and posting transactions. Balanced subsidiary accounts by reconciling entries. Maintained historical records by filing documents. Complied with federal, state, and local legal requirements by studying requirements; enforced adherence to requirements; filed reports; and advised management on needed actions. Contributed to team effort by accomplishing related results as needed.
Middle Office Operations – Cash Break Reconciliation Analyst at Lehman Brother Ltd.; Tokyo, Japan – Bank Closed
2008 -2008
Resolved aged cash breaks arising from missing or incorrect cash journals in sub ledger vs. cash reported per P&L. Responsible for resolving 400+ cash break, across 10 currencies, with global and local operations and cash settlement teams. Managed and instructed London QMT support team with details to build an MIS database which generated a report. Prepared and presented to the cash rec team weekly. Progress report had high value and was highly visible across management teams.
Research Analyst at Bank of Tokyo – Mitsubishi UFJ; Tokyo, Japan – Contract
2008-2008
Proofread credit request from gas, energy, and steel companies exercising acquisition strategies. Reviewed the content (columns, dissertations, seminar briefs, symposium minutes, and author profiles) for grammar, spelling, and technical writing.
Business English Instructor
2006 – 2011
Contractor; Secom, Showa Denko, ITT Canon, PIAA Corp, Kashiken, Nagano JRC, and the Tokyo Institute of Technology
VOLUNTEER EXPERIENCE
09/2015, Ride to Victory: Benefits Johns Hopkins Kimmel Cancer Center, Sibley Memorial and Suburban Hospitals (www.ridetovictory.org)
04/2013, Hands on Greater DC Cares: 2013 Servathon Project Leader (www.greaterdccares.org)
11/2012, Latin American Youth Center: (www.bit.ly/LAYCWalkathon); $7,950 – Achieved | $15K – Target
09/2011, Helping Hands: (www.helpinghands.jp); Tohoku Arena (Iwate, Sendai), Japan
Projects, Awards & Certicates
Project: 2014 e-internship with the US Department of State S/GWI Global Programs Division under Ambassador Catherine Russell
Project: 2012 Communication, Marketing, & Outreach Internship at the American Foreign Service Association (AFSA)
Award: Boston University Leadership Program: Outstanding Achievement Team Work Award; Organizational Behavior
Certificate: Completion of Bon Appetit Sexual Harassment Course; March, 2015
Certificate: Completion of the Landmark Forum; January, 2014
Certificate: Completion of USTA Preventing Discrimination & Harassment; August, 2013
