Profile
Service orientated professional and responsible individual. Quick and efficient incarrying out job responsibilities, providing service in very consistent matter.
-Enhancing & maintaining cruise quality standards
-Leading, developing and managing teams
-Diverse Hospitality skills
Skills
Diversity of service. Sales, Customer Relationship and General experience has been acquired with the travel Well versed in all aspects of hospitality management with experience gained across a – tourist industries. Significantly contributed to raising overall operational efficiency, customer relationships and professional image of all respective hospitality operations.
Key Strengths & Abilities
-Genuine caring & appreciations of guest needs
-Quick and efficient in carrying out daily responsibilities
-Liaison and communication at all levels
-Improving image and service perception
-Versatile, flexible and reliable
– Negotiating Skills and Overcoming Challenge
-Conducting trainings
– Resolving Conflict and Providing Feedback
Career Experience
2005- 2008 – Food and wine service , Hotel Savus , Croatia
2010- 2012- Sommelier ,Bartender C.Cruise Lines
2013 – 2014 -Sommelier, Cunard Cruise Lines
2015 – Sommelier ,Seabourn Line
Languages
Croatian, English, Spanish, (Basic German ).
Qualifications & Training
2015- Introductory Sommelier Course – Court of master Sommeliers
2013 – Child Care & English Teaching Volunteer in Uganda
2013 – Course of Spanish and German Language
2010- Train-the Trainer,(Essential Hygiene, Safety Courses ,Fire training).
2010- Level Two Sommelier Certification- Wine School Le Cordon Blue
2009- Level One Sommelier Certification-Wine School Zagreb
2007- Cooperate Training e Learning: – Leadership and Motivation
– Essentials of Management
-Interpersonal Communications
