Relevant Qualifications & Education
Whilst working at the Michael White Diabetes Centre,
May 2014
I obtained a Team Leader BTEC Level 2
May 2011
I obtained an Advanced Modern Apprenticeship in Business Administration, this included an NVQ Level 3 in Business Administration and level 2 OCR Key Skills in Communication and Application of Number
Whilst working at Marine Technologies Ltd, November 2008
I obtained an NVQ Level 2 in Customer Service
Hull College, September 2004 – July 2006
I obtained an OCR level 2 and 3
Business Insight Training Centre, November 1998 – July 1999
I obtained an NVQ level 2 in Business Administration
David Lister High School, September 1993 – June 1998
I obtained 9 GCSE’s
Profile
I have over 10 years experience in sales administration, customer service and administration. I believe this experience has helped me gain strong organizational, administrative and analytical skills. I am well organised and proactive in providing timely, efficient and accurate administrative support to office managers and work colleagues. I am approachable and able to establish good working relationships with a range of different people. I feel from the varied job history I have had it has helped me gain different skill sets that I can now apply to any role I gain in the future. I am seeking a challenging but interesting role which allows me to interact with clients and fellow employees alike, that enables me to continue to learn.
Career Summary
National Health Service in Hull and East Yorkshire
January 2009 – present
Michael White Diabetes Centre, Hull
I am currently working at the above company as a Patient Education Programme Administrator. Within my job role my responsibilities include
• Project Manage local study days for Hull and East Yorkshire for medical professionals working alongside and supporting the Consultant in charge
• Coordinating the running of two education programmes across Hull and East Yorkshire
• Assisting with the implementation, planning and preparation and evaluation of education programmes for Hull and East Yorkshire
• Assisting with offering advice to patients and ensuring any issues around patient complaints are dealt with efficiently
• Ensuring education resources for the courses are always available and placing orders for office stock and supplies as necessary
• Implementing new processes and systems to ensure an efficient data collection process is in place
• Data entry and updating patient information whilst always maintaining confidentiality
• Organizing, preparing agendas for, and taking minutes of board meetings
• Involved with recruitment; dealing with ad responses, sourcing potential candidates, arranging interview’s and interviewing
• Providing efficient administration support to my line manager
• Developing & implementing admin policies & procedures to improve efficiency
• Play an active role in supervising the Band 2 administrators within my team
• Undertaking regular training to develop and sustain my knowledge
Marine Technologies Ltd, Beverley
March 2008 – December 2008
I worked at the above company as an Administration Assistant; unfortunately my position was made redundant. Whilst working here my responsibilities included
• Inputting and producing orders, producing and factoring invoices and producing credits
• Administrative support for the accounts department when required
• Dealing with customer and public enquiries
• Liaising with production and dispatch to ensure orders are running to targets
• Organising deliveries for UK and International orders through varied couriers
• Goods inwards
• Greeting customers and answering the telephone on the reception desk
• Data entry
Bonus Accessories, Hull
June 2002 – September 2007
I worked at the above company as a Sales Coordinator/Key Account Manager. Whilst working here my responsibilities included
• Managed key accounts orders
• Administrative support for the office and sales manager
• Collating stock reports
• Inputting invoice data
• Producing orders/sales order processing and organising credits
• Balancing stock and ensuring any discrepancies were dealt with efficiently
• Dealing with customer enquiries and handling efficiently
• Aftersales
• Liaising with other departments including warehouse and dispatch
• Greeting customers and answering the telephone on the reception desk
Others jobs have included trainee dental nursing
