Profile
I am looking for a new challenge, having worked for two large organisations in property for 10 years and enjoyed my time greatly. I love to work with people, to motivate, inspire and lead. I want to work for a growing company with a strong brand. I believe in working as hard as you can to achieve what you want and I apply this to my life both personally and professionally. I’m level headed and love a challenge.
Employment History
Head of Sales | The Outside View, London | www.theoutsideview.co.uk
06/08/2015 – Present
The Outside View is a software platform that uses machine learning to predict what will happen in the future. The current product takes UK homeowner data and predicts, using an algorithm, when a property is likely to be put on the market for sale, we then take this information and advise local estate who and how to market their services to. It is a start-up business a year old with grand ambitions.
My role at The Outside View has two aspects – one is to recruit and manage the client services team – this team are an outbound lead generation team who phone prospective homeowners on behalf of our clients. The Client Services department provides the highest growth opportunities in The Outside View therefore it is also my role to grow our client base that uses us for this service – I prospect and meet with potential clients throughout the month to win new business.
Head of Client Services | Countrywide, London | www.countrywide.co.uk
06/05/2012 – 28/04/2015
Countrywide are the largest property group in the UK who own over 50 estate agency brands. I joined the Faron Sutaria brand in 2012 to start up their new business department and grow their market share. Now covering four of these brands my role is to recruit, train, lead and manage a team of consultants who’s role it is to grow the market share in 28 branches by generating new listings and referring leads to other parts of the business and incrementally grow revenue across the businesses.
Key Achievements:
• Grew the department from just myself working for Faron Sutaria to a 12 person team also covering Hetheringtons, Alan de Maid and John D Wood.
• Keeping my own personal sales figures at the top of the spectrum, being the one to beat because everyone wants to beat their manager!
• Negotiate daily with vendors to use our company and service to sell their property with, often at a higher fee than competitors.
• Involved in all parts of the business and constantly liaised with managers across all departments.
• Produced £1.8million in 2014 through properties sold generated by leads sourced by the department.
• Responsible for recruitment, training and coaching of all the staff including regular 121’s and departmental meetings.
• Client Services became the first department in company to work 8am – 8pm and also the first to have a designated team to field inbound phone calls that were overflowed from the branches.
• Designed the salary structure for the consultants and maintained a budget for the department.
• Ran regular games and incentives for the team often involving nights out and fun events for the top performers.
• Set targets and objectives for teams to hit, reported numbers to the heads of business weekly and responsible for keeping everyone motivated!
Team Leader | Foxtons, London | www.foxtons.co.uk
12/09/06 – 29/04/12
Key Achievements:
• Joined Foxtons as a consultant to generate new listings.
• Outbound calling role – 100+ calls a day from their database to speak to old clients, book valuations and win that clients business despite charging higher fees that competitors.
• Became a Team Leader in 2008 to help the team open their new Camden office.
• Ran and designed training sessions for new starters entering the company, my modules were on creating new business and the art of conversation.
• Ran regular incentives for departments to hit and periodically would present and give morning meetings to the sales floor of 120+ people.
Sales Assistant | Ted Baker, London | www.tedbaker.co.uk
02/11/05 – 11/07/06
Key Achievements:
• Worked the shop floor, making conversation with people as they entered and creating a warm comfortable environment where people would easily buy into me and the brand.
• Took on stock room duties so tat the clothes were always replenished with the correct sizes on display.
• Brand ambassador – exuded what Ted Baker represented and the personality it portrayed.
Personal Skills
• Positive, enthusiastic and driven, I believe my main skills are in communication and dealing with people.
• A keen negotiator, I can sell most things through enthusiasm and personality if the product is something I believe in – conviction is everything.
• I feel I am measured when making decisions, a good problem solver and can often add another perspective to a view.
Education
Millfield – 2003 – 2005
AVCE – Leisure and Recreation
Duke of Edinburgh Gold Award
Reeds, 1998 – 2003
8 GCSE’s
Personal Interests
My main interests outside of work include travel, cooking, live music and sport. I have taken a bit of time after my last role to consider the next position I want to work in. I’m a fan of travel and counted Berlin, Barcelona, Austin and New Orleans as new places I visited last year and have just returned from a 7 week trip to Indonesia – I love to cook and in addition to my normal working week occasionally run a street food stall on weekends for fun.
References
Available on request.
