Relevant Qualifications & EducationOSHWAL COLLEGE
ACCA ACCA PART III JANUARY
2013 – TO DATE
UNIVERSITY OF WESTMINSTER MASTERS IN ARTS NOVEMBER
2004-DECEMBER 2005
GLOBALISATION AND DEVELOPMENT
UNIVERSITY OF NAIROBI BACHELORS IN ARTS
SEPTEMBER 2006-DECEMBER 2000
ECONOMICS AND SOCIOLOGY
Key Skills & Competencies
• Good analytical, logical, and interpretive skills • Effective communication • Strategic Thinking
• Good verbal and numerical skills • Good planning and analyzing • Ability to work under tight deadlines
• Building relationships • Training • Team work
Career Summary
STANDARD CHARTERED BANK
SERVICE AND OPERATIONS MANAGER (PRIORITY BANKING)
OCTOBER 2009- JULY 2013
• Relationship management;
Identifying, acquiring, developing and maintaining customers and customer relationships, establishing their needs and advising the products that are suitable.
Processing a high volume of daily phone calls and email from priority customers on product enquiries, complaints, resolving discrepancies and transaction errors. Taking on complex customer issues and resolving them.
Coming up with ideas to improve customer satisfaction levels and customer relationships.
• Risk management;
Reviewing new accounts to ensure compliance with internal and external policies, guidelines, rules, and regulations.
• Customer due diligence; customer identification, ensuring anti- money laundering procedures are complied with.
Providing administrative support on post origination activities like documentation and reporting by engaging with the clients. Assist sales relationship managers in liaising with customers to obtain additional necessary documentation required.
• Financial management;
Checking accounts and initiating action if they are overdrawn without arrangement or are in excess of agreed arrangements.
In charge of treasury management and authorising limits beyond teller thresholds.
• Cross-selling;
Prospecting new customers. Creating cross sell and up sell opportunities. Maintained up to date knowledge of competitor activity, products and services. Negotiating mutually profitable business plans with clients and Attended and contributed at sales meetings.
• Staff training;
Ensuring new service managers on board are familiarised, trained and mentored on their expected tasks and new technology.
• Preparation and compilation of weekly and monthly reports.
TIME INTERNATIONAL LTD
FEBRUARY 2007-SEPTEMBER 2009
FINANCE AND ADMINISTRATION MANAGER
• Financial Management
Maintained the general ledger, account receivable and reviewed all monthly balance sheet reconciliations.
Prepared and submitted the company’s monthly financial results for tax returns at the end of the financial year.
Reviewed and made decisions on credit limits of new and existing customers and maintained relations with banks and other financial institutions.
• In charge of purchasing and procurement;
Ensured that the company selected the most appropriate suppliers of goods and services on the basis of price, quality and services support. Monitored stock levels and performed inventory reconciliations.
Developed supplier contracts and ensured adherence with the same.
Supervised processing of payments and invoices; maintained files of purchase orders and invoices.
Preparation of budgets, financial reports and project support.
• Business Development;
Developed new sources of supply, identified potential suppliers; visited distribution centres, evaluated prices, discounts, delivery conditions, products and services offered by a variety of suppliers and ensured that goods delivered are aligned to the supply order.
• Administration and Employee relations;
Interviewed and selected employees; interviewed sales representatives; assigned employee duties and reviewed work for accuracy, completeness and compliance with established requirements.
Developed and managed all sales/marketing initiatives including development of direct & e-mail campaigns, design of website, marketing collateral, and inbound marketing and content management.
BATA SHOE COMPANY
JUNE 2006-DECEMBER 2006
BUSINESS DEVELOPMENT MANAGER
• Sales Management;
Built referral and lead generation network for private and public institutions and government agencies.
Responded to tenders and requests for information when advertised in the dailies and other publications.
• Relationship management:
Developed multi-tier relationships to organically grow the clients’ accounts and increased the company’s involvement with existing clients, including government agencies.
Sent follow-up marketing materials and make follow-up monthly calls to establish relationships.
Customer visits for after sale service and relationship strengthening.
Reviewing customer feedback and then suggesting ways to improve processes and service levels.
BARCLAYS BANK OF KENYA
MAY 2003 –AUGUST 2003
LOANS ANALYST
• Credit administration;
Evaluated new loan applications to insure proper completion and submission of required financial information to facilitate financial credit analysis.
Reviewed and analyzed business and personal financial statements, credit and environmental reports, accounts receivable, aging and inventory listing reports to evaluate creditworthiness and risk rating.
Analysed financial ratios and prepared financial data for analysis of creditworthiness of customers measured with cash flow, liquidity, financial positions, industry risk and secondary sources of repayment.
Monitored current relationships to ensure compliance with loan covenants and asset-based lending requirements
Approve transactions within the analyst’s lending authority and recommend transactions for approval that exceed the analyst’s authority.
Managed applicants expectations related to processing times, interest rates and closing dates.
GIRO COMMERCIAL BANK
JAN 2002- JAN 2003
GRADUATE TRAINEE
In charge of fixed deposit account. Advised customers on rates, maturity dates, account opening and preparation of deposit certificates.
Managed Western Union money transfers account; consolidated and managed daily, weekly and monthly reports for head office.
Teller/cashier;performed specialized tasks such as preparing cashier’s checks, personal money orders, issuing traveler’s checks and exchanging foreign currency balance.
Informed customers about foreign currency regulations, and computed transaction fees for currency exchanges.
OTHER WORK EXPERIENCE
OXFAM FAIR TRADE SHOPS-UNITED KINDOM
DEC 2004- DEC2005
SHOP AND RETAIL MANAGEMENT
• Responsible for the running and commercial performance of retail outlets.
• Checking off and signing invoices and credit notes on a weekly basis.
• Management of inventory, Cashing up and banking.
• Handling space planning, visual merchandising and implementation of retail outlets.
• Fundraising and capacity building: provide support and training to new volunteers and ensured the shift is regular and shops remain operational and attended at all times.
