Achievements & Core Areas Of Competencies
Royal Bank of Canada top sales performance in 2014, generating over $700K in revenues
Royal Bank of Canada winner of three contests as top Sales Person and Referral to business partner in 2014
UPS SCS top ranked 10% of agents assigned to 30-day collection activity (2010-2011)
UPS SCS consistent achievement of a 70% recovery rate of billing cycle (2010-2011)
Completed a training in Advanced Business & Financial Modeling (2010)
Completed a training in Corporate and Employment Tax (2009)
Completed a training in Team Effectiveness (2008)
Completed a training in Stress &Time Management (2007)
Completed a training in Budget Management & Tracking (2007)
Increased proficiency, rewards, and effectiveness in selling financial products and services
Proficient in MS Word, Excel, PowerPoint, Access, Outlook, SPSS, and Oracle Financials
Employment History
US Banking Service Representative
May 2015 – Present
Royal Bank of Canada www.rbcbankusa.com, Montréal, Canada
Provide professional service to clients by assisting them with their immediate financial needs
Adhere to compliance routines in carrying out transactions
Meet the clients’ needs by recommending products, services, and sharing needed information
Respond to customers by offering value-added advice after spotting opportunities and taking personal accountability for the resolution of their concerns
Ensure that clients received optimal service at levels that meet their individual desires
Financial Service Representative
Jun 2013 – April 2015
Royal Bank of Canada www.rbcroyalbank.com, Montréal, Canada
Contacted clients proactively to identify & understand their savings and investment needs
Followed up on clients’ investments financial performance
Recommended saving & investment products
Advised customers about personal and business loans, mortgages, banking accounts, and services
Investment Associate
Feb 2013 – May 2013
Assante Wealth Management www.assante.com, Montréal, Canada
Formulated asset allocation strategies and develop investment models for client portfolios
Informed clients of the risk involved in different forms of investments and come up with risk management strategies and techniques
Sales Representative (Ralph Lauren)
Jan 2012 – Jan 2013
Maison 1455 www.lcmr.com, Montréal, Canada
Surpassed sales target objectives by 8% through identifying innovative business drive opportunities
Credit Agent
Dec 2010 – Dec 2011
UPS SCS www.ups-scs.com, Montréal, Canada
Analyzed credit and financial statements to determine the risk involved in extending credit
Discussed debtors’ reasons for delinquency to come up with a repayment plan that enabled debtors to bring their account current and use initiative to achieve targeted results
Prevented impending loss and increased profitability through negotiation and enforcement of scheduled collection campaigns
Financial Planning Coordinator
Mar 2007 – May 2010
Touch www.touch.com.lb, Beirut, Lebanon
Planned and Managed the Department of Budgetary projects
Developed management tools to measure and analyze financial and operational information
Prepared monthly and quarterly financial statements & Reconciled accounting reports
Maintained records of the company CAPEX budget and CAPEX spending
Generated detailed financial and operational projections
Monitored expenses to ensure compliance with budget by performing monthly variance analysis
Tracked budget and control purchase requisition orders (PR’s) to provide every department with the actual costs vs. allocated budget and alert for unnecessary over budgeted costs
Conducted the planning, scheduling and implementation of projects to reach the milestones within the time limits and with the resources allocated
Academic Qualifications & Student Employment
Post Graduate Diploma in Management 2010 – 2012
McGill University www.mcgill.ca Montréal, Canada
Master of Business Administration (MBA) | Finance & Accounting 2006 – 2008
Lebanese American University (LAU) www.lau.edu.lb Beirut, Lebanon
Bachelor of Business Administration | Banking & Finance 2003 – 2006
Lebanese American University (LAU) www.lau.edu.lb Beirut, Lebanon
Teaching and Research Assistant 2003 –2006
Lebanese American University (LAU) www.lau.edu.lb Beirut, Lebanon
Hobbies & Activities
Traveling; Soccer; Basketball; Music; Reading
Member of LAU Finance & Accounting Cub (2006 – 2008)
Member of LAU Red Cross Club (2005 – 2006)
Captain of LAU Soccer Team (2004 – 2006)
