Profile
Registered Nurse with Bachelor of Science in Nursing, second Bachelor of Science in Business Management and Master’s Degree in Strategic Leadership interested in improving operational processes and building relationships within organizations. Experienced with Inpatient leadership and physician’s relations, Emergency Department Throughput encompassing strategic planning, LEAN Six Sigma Methodology, and service excellence activities. Demonstrated ability to motivate constituents to achieve both organizational and personal development goals.
Career Summary
Florida Hospital, Orlando, Florida
August 2013- Present
Director of Operations,
Highlights:
Responsible for the management of Celebration Health Assessment, CH Obesity Lifestyle Program, Winter Park Health Assessment, and other lifestyle programs as assigned. Actively participates in outstanding customer service and accepts responsibility in maintaining relationships that are equally respectful to all.
• Contribute to building a strong business foundation aligning each of the business units goals and objectives with Florida Hospitals vision, mission and culture as well as achieving profitable results
• Engage and support physicians and their leaders in clinical program development and ongoing improvement. Develop FH intellectual property and elevate the program reputation.
• Collaborate with other support functions, i.e. marketing, sales, finance, HR. to provide complete support to the business units
• Achieve the annual revenue and expense budgets. Contribute to the development of annual budgets
• Recommend and implement improvements which are responsible capital expenditures and will improve the current facility.
• Ongoing process improvement to increase efficiency and set performance goals and accountabilities system.
• Responsible for managing $2.5M annual revenue for all operating units by providing vision and strategic directions to the business
• Direct and lead new business development by:
a. Provide team expertise from existing programs or products
b. Deploy resources to support new program development and business growth
c. Participate new business development planning
d. Implement operational plan to start up the new business
• Establish retail business models:
a. Deliver world class customer experience
b. Create brand recognition and awareness
c. Create retail strategies to maximize return on investment
d. Establish retail compensation model to provide incentive for individual performance
Florida Hospital, Orlando, Florida
September 2009- August 2013
Process Engineer,
Highlights:
Responsible for projects for this 8 hospital, 2200 bed facility. In charge of both small group projects and projects encompassing hundreds of employees. Projects follow both LEAN and Six Sigma Methodology
• Project Manager for Pathology Tissue project focused on lost tissues with 100% improvement in lost specimens in 2010
• Project manager for Critical Test Results for patients discharged from ED, with 100% improvement in documentation
• Pre-scoping detailed assessment of Transplant Clinic with recommendation for future projects
• Mentor to many projects with improvement to benefit the organization
• Ability to transfer the clients’ perceptions of problems into viable PI solutions that advance the hospital’s goals and objectives
• Strong verbal ability to analyze issues and effectively present ideas and view to various audiences of all levels
• Utilizes the DMAIC, Six Sigma, and LEAN tools and approaches to mobilize commitment and overcome resistance to change
• Developed and deployed plans to insure project sustainability and/or continued progress towards goals
• Engaged in training of other hospital staff on PI tools, and co-taught DMAIC class areas as requested
Florida Hospital, Orlando, Florida
October 2006-September 2009
Clinical Nurse Manager,
Highlights:
• Managing 150 employees in 4 different clinical settings working closely with ED Throughput
• Owner of the Throughput process from ED to IP, meeting the metric 85-99% on monthly bases with a goal of 75%
• Successfully met the labor productivity goal one month after taking over a new area
• Successfully balanced budget within one month after taking over a new area
• Performance Evaluations
• Exceeded the goal for hiring RN’s for my departments by 40% in 6 months
• Reduced agency cost from 17 FTE’s to zero within 4 months
• Increased patient satisfaction from 29% to 59% with a goal of 63% within 4 months
Florida Hospital, Orlando, Florida
September2005- October 2006
Hospital Supervisor,
Highlights:
• Responsible for providing quality care and patient satisfaction
• Responsible for patient Throughput
• Overseeing operation management of the clinical and non-clinical areas
• Support Florida Hospital P&P
• Supervising the leadership performance in clinical and non-clinical areas
Florida Hospital College of Health and Science
May 2005-September 2006
Adjunct Instructor
Highlights:
• Instructor for Nursing Students in the clinical setting
• Responsible for students performance in clinical setting
• Performance and education of the students, following the Florida Hospital P&P
Florida Hospital, Orlando, Florida
February 2002-September 2006
Assistant Nurse Manager in Progressive Care Unit
Highlights:
• Performance Evaluations
• Ensuring quality care and patient satisfaction
• Leadership in the delivery of patient care
• Bed management,
• Supporting Florida Hospital’s P&P
Florida Hospital, Orlando, Florida
November 1998-February 02
Registered Nurse in Progressive Care Unit
Highlights:
• Pain management resource nurse
• Preceptor for new employees and new Grads
• Charge nurse as required
• Cared for step down CCU/ ICU clients
• TEE and Angioplasty/Cardiac Rehab teaching
Lyndhurst Hospital, Toronto, Ontario
July 1991- October 1998
Registered Nurse
Highlights:
• Caring for SCI patients
• Teaching patients and their care givers and preceptor for new employees and students
• Participated in spinal cord research
• Charge nurse as needed
Licensure
Registered Nurse Florida license (active)
Registered Nurse Maryland license
Registered Nurse Ontario, Canada license (active)
Qualifications
Mountain State University, Orlando, Fl
November 2010- April 2012
Master’s of Science in Strategic Leadership
University of Phoenix, Orlando, Fl
February 2008-November 2010
Bachelor of Science in Business Management
University of Tehran, Tehran, Iran
March 1983-February 1987
Bachelor of Science in Nursing
Certification
Crucial Conversation Trainer
Lean Six Sigma Black Belt trained
Certified Lean Six Sigma Green Belt
Certified Florida Governor’s Sterling Award Examiner
Certified Practitioner of the Myers-Briggs Type Indicator (MBTI)
ACLS Instructor (2003-2007)
Leadership Residency Program at Florida Hospital (2005)
