Profile
Over 15 years of experience in India & Singapore with an extensive Banquet, Restaurant and Bar Operations knowledge.
Core Competencies
Budgeting / Profit & Loss Management
Innovative Menu Planning
Cost Reduction / Waste Management
Vendor Management & Negotiation
Motivational Team Leadership
License Management for Events
Inventory & Supply Control
Promotions & Up-selling
Outstanding Guest Experience
Safety & Hygiene Compliance
Recent Professional Work Experience
Food and Beverage Manager
Sep 2015 – Till Present
DoubleTree
by Hilton Goa, India
Outlets Managed:
Flame – Restaurant with 104 Covers
Caffeine – Lounge Bar with 34 Covers
Coba – Specialty Restaurant with 48 Covers, Pool Bar with 35 Covers
Grand Ball Room – Banquet Hall measuring 2112 Sq Ft,
Ximera – Banquet Hall measuring 850 Sq Ft, Party Lawn measuring 6400 Sq Ft and 24 Hours In Room Dining.
Key Accomplishmen:
Turned the Specialty Restaurant Coba into a revenue generation outlet at the end of Dec 2015.
Initiated aggressive guest service training program and constant interaction with the guest that resulted in the increase of Hilton SALT scores during the tenure.
Achieved the SALT Score Trophy for the department consecutively for the month of Nov & Dec 2015.
Successfully completed the departmental Hilton Safety & Hygiene audit for the year 2015. Reduced the Staff payroll and revenue per cover ratio below 1.74% during the tenure.
Successfully hosted the NYE – Winter Wonder Land for 235 Pax with the profitability of 57%
Successfully Opened Pool Bar during the tenure with Goan flavored cocktails.
Reorganized the Buffet Breakfast according to the standards of DoubleTree Breakfast.
Maintained the Beverage cost below 17% during the tenure.
Planned and Organized for the upcoming Quality Audit.
Derived Budget Vs Forecast report for the year 2016 with Financial Controller.
Food and Beverage Manager
August 2013– September 2015
The Serai Resorts Karnataka, India
Outlets Managed:
Odyssey – Restaurant with 98 Covers
Blue Sky Lounge – Lounge Bar with 54 Covers
Robusta – Banquet Hall measuring 2450 Sq Ft
Arabica – Banquet Hall measuring 950 Sq Ft, Upper Deck Lawn measuring 3800 Sq Ft, Party Lawn measuring 7800 Sq Ft and 24 Hours In Room Dining.
Key Accomplishments:
Planned the F&B Budget for the year 2014 & 2015
Achieved 11% more than the budgeted F&B revenue for the year 2014.
Refurbished the Blue Sky Lounge and introduced a new Beverage menu.
Standardized the furniture’s, linens and the CCGH for the Banquets.
Introduced new cyclic Buffet menu/All Day dining menu/IRD menu which decreased the food cost from 32% to below 26% consecutively for 2 years.
Introduced Romantic Dinners, Customized In-Room Couple Dinners to maximize the revenue.
Promoted Beverages during monsoon which increased the entire Beverage revenue by 14%
Hosted – Success meet Dinner for the prestigious Coffee Day India Rally (APRC) consecutively for 2 years with 375 Pax at the maximum. Hosted special Valentines & Christmas Dinner in the year 2013,2014 & 2015
Hosted NYE – Fireflies in 2013 & NYE – Crescendo in 2014 with the profitability of 64% and 58% respectively.
Initiated guest complaint tracking system to minimize the guest dissatisfaction.
Hosted various Banquet events up to 2300 Pax.
Supported all the other 2 Resorts in F&B Operations in a timely manner.
Managed the Resort during the absence of the General Manager.
Other Professional Work Experience
Assistant Food and Beverage Manager
March 2013 – July 2013
Le Meridien, Coimbatore, India
Banquet Manager
June 2011 – Jan 2013
Pan Pacific Singapore, India
Banquet Manager
June 2011 – Jan 2013
Pan Pacific Singapore, India
Assistant Banquet Manager
March 2007 – June 2011
Pan Pacific Singapore, India
Outlet in Charge
Nov 2005 – March 2007
Meritus – Mandarin Orchard Singapore, India
Sr Captain/Captain/Steward
Feb 2001 – Nov 2005
Radisson GRT Hotel Chennai, India
February 2001– November 2005
Education and Credentials
Full Time – Bachelor of Science in Hotel Management
(1998 – 2001)
SL College of Science, Madurai, Tamilnadu, India
Train the Trainer – Coaching Skill Institute of Technical Education, Singapore
Member – Food and Beverage Managers Association, Singapore
Member – Institute of Hospitality – UK
Language
English
Hindi
Tamil
Kannada
