Qualifications
Master in International Business
Birmingham Business School: University Of Birmingham
September 2010 – October 2011
Career Summary
SONJAQUANDT (GERMANY) Formerly Kuhnsilber
Project Manager
July 2012 – Current
Summary of the company: Gebr. Kühn is a silver manufacturer in Schwäbisch Gmünd by Stuttgart (Southern Germany) established in 1860 by Johann Stanislaus Nepomuk Kühn. In the 1980s Gebr. Kühn was taken over by Sonja Quandt and in 2014 renamed and rebranded. The company now supplies silver tableware and cutlery under the brand name SonjaQuandt to luxury stores such as Tiffany & Co. as well as various royal families worldwide. (www.kuehnsilber.de)
Strategic Purchasing & Supply Chain Management
Responsible for building lasting relationship/s with reliable and quality suppliers for diverse products in emerging markets as well as across Europe to meet the essential quality requirements.
Negotiating with, planning and managing multiple suppliers, negotiating prices & terms, maintaining such records, communicating lead time with “Stock keeping”.
Reporting/suggesting to senior management for future purchasing recommendations.
Working with logistics companies / Individual forwarders / Customs for import & export related issues to ensure timely and efficient processes.
Results
Increased reliability and efficiency of the supplier network by reorganisation
Shorted and more dependable delivery time by smoothening and monitoring the supply chain
Increasing the product portfolio by outsourcing silver and silver plated items
Cutting supplier costs by 40% within two years
VUE Cinemas (UK) Guest Assistant (Student)
Oct 2010 – May 2012
Company Description: Vue Entertainment, formerly SBC International Cinemas, is a cinema company operating in the United Kingdom and Republic of Ireland. Formed in May 2003 by the acquisition of Warner Village Cinemas by SBC and the subsequent rebranding of the business as Vue. As of 2013 the company has 80 cinemas in the UK, making it the third largest cinema chain in the UK. www.myvue.com
Sales & Store Management
Responsible for handling customer queries and help in providing the best possible customer service
Regularly monitor cash tills to ensure that they have adequate cash available and that they are staffed appropriately
Compile and maintain non-monetary reports and records
Handle induction programs for new staff and provide adequate training that would help them perform their day to day activities
Treasure House (India) Store Representative (Student)
May 2009 – Aug 2010
Company Description: Based in Bangalore trading store for handicraft items from Kashmir including: cashmere wool and pashmina products, walnut wood bowls and items as well as handmade carpets and wand wall decoration. Company has now been closed.
Sales & Customer Service Management
Manage daily operations and running of the store
Focused on maintaining high customer service standards and worked during and outside business hours to obtained greater sales targets
Worked hard to form teams and helped motivate peers in adhering to company policies and procedures
Helped team members attain the set sales target through persistence and team work
Maintained transactional records and reports of day to day operations of the store
Cash handling along with in store supply management procedural hands on experience
Reliance Life Insurance (India)
Personal Financial Advisor (Student)
Feb – Oct 2009
Company Description: Reliance Life Insurance Company is amongst the top five private sector life insurance companies in terms of individual WRP (weighted received premium) and new business WRP in India. The company has over 9 million policy holders and over 100,000 agents (2014). Reliance Life offers life insurance products targeted at individuals and groups, catering to four distinct segments: protection, children, retirement and investment plans. Reliance Life Insurance is a part of Reliance Capital of the Reliance Anil Dhirubhai Ambani Group. http://www.reliancelife.com/
Part time After Sales Management
Handled the tasks of issuing insurance policies and advices to insurance holders
Engaged in effective team building and maintaining relationship with customer
Obliged to provide excellent service with detail information to the policy holders
Responsible for handling online policy queries and resolving the same.
