Profile
• Outstanding communication skills, effective persuader, and good negotiation abilities
• Creative with effective interpersonal relation skills and organizational abilities
• Good coordinating, planning and problem solving abilities.
• Multitasking and target oriented
• Ability to work and learn under pressure in time-sensitive fast paced environment.
• Computer proficient in: microsoft word, excel, powerpoint, and access
• Ingredient for transformation and production enhancements.
Career Summary
Fleet maintenance engineer/ supervisor, total petroleum gh. Ltd operations department.,
1st April, 2012 to present
• Contribute in the procurement and acquisition of all company vehicles, florklifts, and accessories.
• Prepare monthly reports on maintenance cost and draw strategic plan to minimize unplanned maintenance
• Responsible for the management and maintenance of light vehicles, aviation dispensors and forklifts.
• Prepare monthly Tomcard report to come out with KPIs to help reduce volumetric fuel consumption as well as improve the effeiciency of engine consumption of vehicles.
• Responsible for the proposal and the disposal of unserviceable vehicles and other equipment
• Cordinate routine maintenance and the repairs of all vehicles
• Ensure all vehicles are equipped with company’s QHSE approved ON-BOARD computers to help monitor, correct and improve user skills to avoid road accidents
• Responsible for maintenance of the fleet database and ensuring its accuracy.
• Manage the process for obtaining repair estimates and the carrying out of repairs.
• Ensure the renewal of road worthiness and insurance certificates of all company vheicles (inc. Aviation dispensors and forklifts)
• Help police in the investigation of accident and the preparation of the reports for insurance processing
• Ensure compliance with all fleet and transport regulations.
• Ensure compliance with all highway codes and regulation
• Conduct periodic inspections on all vehicles to certify their road worthiness.
• Manage and cordinate all leased vehicles contracts.
• Ensure all fleet operations conform to the QHSE standard
• Report to the maintenance manager
Workshop controller/ engineer, toyota ghana co. Ltd/ tema service department
3rd Jan., 2012- March,2012
• Planning of jobs and maintaining a good work flow at the workshop
• Supervise the operations of the service reception
• Ensure that the technicians follow the toyota standard of executing servicing.
• Organise workshop meetings
• Organise workshop training for technicians
• Head of Quality control
• Write field technical reports
• Carry out road test and diagnosis
• Ensure safety in the worshop
• Supervise operations of predelivery inspection of vehicles.
• Interim service manager in his absence
• Report to the service manager
Warranty engineer/ job planner and controller, toyota ghana co. Ltd
November, 2010 – December, 2011
• Involved in daily contact with customers to troubleshoot and resolve problems pertaining to warranties and other service-related matters while maintaining good customer relations.
• Decision maker when it comes to the legibility of a vehicle,s warranty
• Organize workshop training for the technicians to explain new technical bullettins.
• Assist in compiling accurate data in relation to the warranty process
• Assist in customer technical issues offering support on the vehicle both internally and externally
• Perform fault diagnosis and trouble shooting on vehicles.
• Receiving and delivering vehicles for repairs under warranty
• Prepare work in progress reports (w.i.p) on all warranty jobs
• Warranty acount reconcilliation
• Order spare parts to used for warranty jobs
• Managing the warranty parts warehouse
• Organise seminars for customers ad fleet users to explain to them product warranty policies.
• Ensure reimbursement of all funds spent on doing warranty jobs
• Planning and alocating jobs to technicians under warranty.
Job controller (planner)/ supervisor, toyota ghana co. Ltd/ accra service dept., april 2010 – nov. 2010
• Planning of jobs and maintaining a good work flow at the workshop
• Ensure full utilization of workshop available labor and resources to achieve planned operational target.
• Supervise all general repair jobs
• Prepare assessment and valuation reports for clients who want to sell their vehicles
• Assist the worshop manager in managing the workshop
• Report to the service manager
Service advisor, toyota ghana co. Ltd (national service)
• Receiving vehicles for repairs
• Delivering vehilces after repairs/ servicing
• And other duties
Workshop trainee, toyota ghana co. Ltd,
Jan 2009-Feb. 2010 (national service)
• Servicing and general repairs of vehicles
• Quality control clerk
• Waste oil management
• Report writing
Spare parts trainee, toyota ghana co. Ltd, (national service)
• Warehouse stocking and maintenance
• Preparing pro forma invoices
• External / workshop invoicing
• Stock taking
National sales department, toyota ghana co. Ltd,(national service)
• Preparing of bid documents
• Offer technical support to the sales executive
• Inspection and delivery of vehicles
Nerd computers accra
• Document editing and printing
• Graphic designing
• part time teacher of IT software like Ms excel, word and power point.
• System assistant at the Cafe
Qualifications
2013 May – 20014 August
Msc. Engineering and management, ghana technology univ. College/ coventry university,UK
Courses: strategic management, financial analysis, supply chain, contract management, lean operation and others.
2005 August -2009 July
Bsc. mechanical engineering, Kwame Nkrumah university of science and technology, Kumasi.
Subjects: maintenance engineering, production engineering, cadcam, entrepreneurship development, automobile engineering and management.
2001 August – 2004 August
SSCE, Adisadel college, Cape coast
Courses included: mathematics, physics, chemistry and geography.
Training & Seminars
• 18 Auguest, 2014, Excellent Customer Service training
• July 24- 26th, 2012, advanced excel programme
• May 14,2012, safe driving assessement, road safety ltd.
• July 2011-present, advanced executive certificate in project management- african center for capacitive building
• October 2010, toyota warranty training workshop -toyota ghana co. Ltd
• October 2009, toyota telephone training -toyota ghana co. Ltd
• October 2008-nov 2008, certificate in mechanical desktop6, 3d studio max, and java programming (designing)-international society of automotive engineers, knust kumasi.
• 2009 august- carrier development seminar- meltwater entrepreneurial school of technology, ghana
Volunteer Experience
• System assistant, nerd computers accra (internship)
• Trainee, sammy adjei electrical shop (internship)
Patents
• Masters dissertation, developing a model for measuring and improving customer satisfaction in pubic road transport.
• Project work, design of a meat slicing machine – knust, kumasi
• Wrote an advanced note pad with the java language.
• Various data base with microsoft access
