Profile
A recent Business Technology graduate with a 2:1 honours degree from the University West of Scotland, I am looking to secure a position that will challenge my analytical skills and offer opportunities for professional and personal growth. I have a strong passion for delivering a first class service by primarily focusing on targets and business requirements. I offer an energized and mature approach to any task that I undertake and pride myself in working to achieve short and long term goals with excellence.
Qualifications
o 2012 – 2014 BSc Hons in Business Technology – University West of Scotland, Paisley
Second Upper Class – 2:1
First Class Dissertation – The influence of contactless and wearable technology (Internet of Things/RFID)
Young Enterprise Scotland – Awarded certificate for attending technology based workshops
o 2010 – 2012 HND in Information Technology – City of Glasgow College, Glasgow
Graded unit – Grade B
Project work – Created banking ATM system and used Oracle to query small to medium business databases.
Social work – volunteered at social events for the college to outline the importance of the course to younger people and new students.
Career Summary
May 2014 – Present
Welcome Break Services, Abington – Barista/Team Member
I have the responsibility of providing excellent customer service to each individual that enters the premises. I have reached all revenue targets by upselling and meeting key performance indicators within the role. Recently awarded for world class customer service and 100% record on mystery shopper reports, Throughout this role I have significantly improved my negotiation and communication skills by clearly explaining the products to each customer in a confident manner. I have self motivation to plan each day to enhance the customers experience within the store, I must carefully organise all stock and merchandise to increase potential sales.
Skills & Experience
Business
o Led project initiatives utilizing project management processes
o implemented business development and strategic plans for launching new products
o Create events for clients/customer to increase knowledge of products/brand
o Keep up to date with competitors products to utilize ideas
Management
o Successfully managed project groups to complete deadlines on time and to an excellent standard.
o outlined KPI’s and assigned work to suit individual strengths
