Profile
International business with German graduate with four years managerial experience within a growing high-end high street boutique brand as well as experience as a freelance marketing assistant. My professional interests lie in improving the customer experience as well as ethical practice in terms of the supply chain. I approach projects with a positive attitude and some of my strengths include: building relationships; organising and prioritising tasks; attention to detail; adaptability; and staying calm under pressure. I am interested in different cultures and languages – As well as English, I speak German and Gujarati. I also have an understanding of Hindi, Danish and currently am taking classes in beginners Mandarin.
Employment Details
June 2015 – Present
Full Time Supervisor/Assistant Manager
TOAST, Brighton
Achievements and Responsibilities:
Promoted from Weekend Supervisor
Achieved and maintained a consistently high mystery shopper result leading to the store ranking top in this KPI by leading one-to-one mentoring sessions with the team to strengthen the weaknesses and to build on the strengths.
Run a comprehensive data capture training session for the team and keep them motivated in this area.
Contribute to till training, health and safety walks and mentoring of new team members as well as completing their one month probation review
Completing weekly reports in a timely and accurate manner
Kept a positive and calm shop floor during difficult operational periods whilst keeping morale high and a safe working environment
Responsible for the store in the Manager’s absence
Helped to achieve a good stocktake result with correct administration, accurate training and awareness of stock loss prevention
August 2011 – September 2012
Re-employed August 2013 – June 2015
Weekend Supervisor
TOAST, Brighton
Promoted from Sunday Sales Assistant (February 2011 – July 2011) and was absent for one year when studying abroad in Germany
December 2014 – July 2015
Marketing Manager – Freelance
CommuteCrush
Achievements and Responsibilities:
Creating and maintaining the social media pages for the start-up business
Making original content for the pages and linking to existing pages
Gathering information on relevant bloggers with whom to build relationships and links for the promotion of the business
Compiling lists of businesses for use on the operational side
Being available to help the team with other miscellaneous tasks the aid the launch
May 2011 – Jan 2012
Marketing Assistant
Marcoms.com, Brighton
Assisting the manager with daily tasks in running the business
SEO and website improvements
Promoting the business at events to attract new clients
Skills
Effective Organisation – Balanced studying, working part-time and social life successfully. Achieved a good university degree classification alongside hitting sales targets at work. Each day begins with a list of tasks being drawn up to clarify and communicate the business expectations
Strong Management – Motivates the team to achieve the best sales goals possible and through times of operational difficulty by keeping a positive attitude and delegating work fairly. Leads by example
Involved Team Player –Available when help is required. During visits from the head office, contributes and imparts thoughtful and useful information where relevant
Cope Well Under Pressure and able to prioritise well during times of heavy workloads by staying calm and organised
Confident
Commercial Awareness – Supports the delivery of the key KPIs. Awareness and implementation of the company’s expectations on the shop floor, including correct stock densities, positioning of bestsellers, cost control and requesting stock which would be on interest to the clientele. Shows a strong understanding of loss prevention and the effect of correct administrative procedure on this
Communication both verbal and written – Interacts with customers on a daily basis which leads to repeat sales due to the relationships built. Also builds positive relationships with colleagues outside the business as well as within through email, face-to-face or on the telephone
Good Analytical Skills – Completing a trade report, window sales reports on MS Excel and compiling a report of bestselling styles and categories each week
Qualifications and Training
University of Brighton
2014
BA International Business (German) 2:1
Beauchamp College, Oadby
2010 Business Studies A Level Grade A
2010 German A Level Grade C
2010 Mathematics A Level Grade D
2009 Physics AS Level Grade C
2008 GCSEs 11 Grades A-C
Including Mathematics, English and German
Interests
Food
Fashion and Luxury Goods
Swimming
Global Development
Ethical Retailing
Learning about new cultures – I am currently undertaking Mandarin language classes
Travelling to new places in my holidays
Language
English
Gujarati
German
Hindi
