Education
BSc Hons Business with Marketing minor (in progress) (2011-2015)
University of Ulster, Coleraine, Northern Ireland
Expected to obtain a 2.1
Ursinus College, PA, United States – International Student Exchange Programs (academic year 2013/14)
Grosvenor Grammar School (2003-2010)
Experience
Pharmaceutical sales. (2015) Shadowed a Pharmaceutical sales representative with ten years industry experience for a number of days. This provided insight into what the career involved, including experience in both primary and secondary care settings with Doctors, Nurses and Pharmacists.
Personal Shopper, Tesco, Knocknagoney Rd, Belfast. (2014-present)
Collecting items in store that customers have ordered online and preparing them for home delivery. General customer service in store as customers are present during shopping picks.
Cashier/Sales, Next PLC, Forestside Shopping Centre, Belfast. (2008-2013)
Performed cash/credit sales. Exhibiting excellent customer services skills, including greeting customers and purchase advice. Use of back office CRM system to access required customer information.
Cashier/Teller, Ulster Bank (Royal Bank of Scotland), Woodstock Road, Belfast. (Summer 2011)
Conducted transactions and provided customer service to banking customers. Maintained excellent sales skills to promote products offered by the bank. Exercised vigilance while serving customers to prevent the intake of counterfeit notes or cheques. Use of back office CRM system to access required customer information.
Retentions Officer, Ulster Bank (Royal Bank of Scotland), Shaftsbury Square, Belfast. (Summer 2012)
Communicated with customers following a major technology crash. Built rapport and understanding with each customer, providing a thorough explanation of the events. Offered remediation services based on individual needs and circumstances, and planned to stop further customer loss.
Guitar Tutor, Home Music Lessons, Seasonal.
