Profile Summary
I am an honest, hard working and reliable person who thrives in a tough environment and who enjoys communicating with people, learning new skills and taking on new challenges.
Work Experience
Manager
Richer Sounds Home Cinema and Hi-fi Specialists Plc
March 2010 to February 2015 – Lichfield
Manager – 2012 to 2015.
• Financial Management – Maintaining and expanding profitability of the business
• Product Training – changes in technology as well as products
• Procedure Training – H&S through to Professional Bespoke Installations
• Local Marketing – Local Placements events and shows
• Business to Business Sales and Marketing – Property Developers, Architects etc
• Event Management – Music Shows, Business Connect Shows
• Project Management – Successful Management of stores sales and contributions
• Sales Team Management – Responsible for a staff of seven sales advisors, installers and contractors.
Deputy Manager – 2010 to 2012. I worked with colleagues to open a new store. The role involved the setting up of the store itself; the appointment of staff and their training and the marketing of the new venture to ensure financial success. There was also a lot of building and wiring work to begin with before we opened the store itself which gave me installation experience which I used regularly on bespoke installations both on commercial and residential properties.
Debt Management – Talking
Bank of America, MBNA Europe Bank Ltd
March 2005 to September 2009
Activating credit card accounts for customers of MBNA, including the selling of financial products.
Debt Management – talking to customers in financial difficulty and developing strategies to bring their arrears and debt up to date whilst protecting their credit file.
Key aspects of this role
• Completing Income and Expenditure detail forms with customers.
• Providing customer service and information on debt management.
• Selling the features and benefits of consolidation loans.
Data imputer administrative clerk and mortgage consultant at Nationwide
REED Employment Agency
March 2004 to January 2005
Bar Manager
Love Street’, Nightclub Chester -Chester
July 2003 to January 2004
Managing a staff of 6. Duties included drawing up weekly rota; cashing-up; making up wages; organising the bar; stock control; making and taking deliveries and general managerial duties such as dealing with the public over complaints; identifying underperforming staff and taking steps to address this (including disciplinary measures).
Various Temp Jobs
June 2000 to August 2003
In and around my Degree Course
• Telesales, bar work and factory work.
Part time sales Advisor
RIVER ISLAND -Chester
1998 to 2000
In addition to selling clothes, I was trained as a cashier, undertook stock taking and general stock replenishment and control and trained other part time staff.
Education
University of Leeds – Leeds
2000 to 2003 – BA (Hons) in Dramaturgy
Neston High School Sixth Form
1998 to 2000 – 3 A-Levels – Theatre Studies, Sociology, Psychology.
Abbey Gate College – Chester
1993 to 1998 -11 GCSE’s – English Language, English Speaking and Listening, English Literature, Mathematics, IT, History, Biology, Chemistry, Physics, Food Technology, Spanish.
Additional Information
Interests I am a practitioner in Aikido, a keen musician with drums and an enthusiastic supporter of the theatre both as a performer and as a member of the audience. I enjoy reading a wide range of subjects and genres. I hike a lot as often as I can.
