Profile
Experience: Business operations in Pharmaceutical Business, Analysis (Consumer Healthcare – Fast Moving Consumers Goods), P&L Ownership focus on profit growing plan, Investment planning, Business Intelligence, and Customer Value Management based on multi-dimension Matrix’s, Sales Excellence Implementation, Optimized Planning & Targeting on OTC Pharmaceutical Business, Territory Account Management, IT Project Management.
Specialties: Pharmaceutical Business Intelligence, Sales Excellence Implementation, Consumer Health Care Strategic Planner, Consumer Health Care Business Analyst, Profit & Loss analysis and consultancy, IT Project Management, iFlow Fujitsu Workflow Implementation & Administration, HelpDesk Development & Management, ITIL professional, ERP Workflow processes design & administration, Microsoft Master Instructor.
Competencies: Strong understanding of relational structures, theories, principles, and practices.
Experience with data processing flowcharting techniques, Analytical, conceptual, and problem-solving abilities, Strong understanding of the organization’s goals and objectives, Strong written and oral communication skills, Strong presentation and interpersonal skills, Extensive expertise and/or demonstrated experience with Business Intelligence tools (i.e. Cognos preferred, may consider other leading Business Intelligence Tools).
Career Objectives: To be a part of the challenging management team which strives for the better growth of an organization and which explores my potential and provides me with the opportunity to enhance my talents with an intention to my personal development and be an asset to the organization.
Career Summary
Boehringer Ingelheim Ellas (Pharmaceuticals/Consumer Healthcare – OTC)
Business Development & Intelligence Manager
May 2011 – Present
Greece & Cyprus
Reporting to Country Head of Consumer Health Care, managing a team of 1 internal & 8 external people.
Key responsibilities:
Regional Head of Cyprus Consumer Health Care business, Marketing & Sales management & development
Market Analysis: Monitor, report, analyze: Market position, competition, distribution, stock management, Projections, GAP analysis, Sales & Marketing KPIs, Budgeting, Re-phasing, What-If Scenarios, Sales & Marketing reporting: Sales, discounts, De-average
Multiple Strategic scenario analysis and implement optimized strategic on sales, focused in Sell-In, Sell-Out KPIs in Over The Counter (OTC) pharmaceuticals market in Greece
Business development: Launch Excellence champion, New product introduction with marketing & sales collaboration
Sales force automation tool management, implementation & administration. Sales Excellence implementation and performance
Digital media project management for Consumer Health Care products: Internet product sites, intranet activities
Main achievements:
Management decisions maker. Consultancy to management team and HQ on every, financial, forecasting, budgeting aspects.
Develop and support Cyprus growing business plan with great results.
Customer Value & Business Intelligence Manager
October 2008 – Present
Greece & Cyprus
Reporting to Country Head of Consumer Health Care, managing a team of 1 people.
Key responsibilities:
Multiple Strategic scenario analysis and implement optimized strategic on sales, focused in Sell-In, Sell-Out Key Performance Indicators in Over The Counter (OTC) pharmaceuticals market in Greece
Market Analysis: Monitor, report, analyze: Market shares, competition, distribution, stock management, Projections, GAP analysis, KPIs, Budgeting, Re-phasing, What-If Scenarios, Sales & Marketing reporting: Sales, discounts, KPIs performance
Sales force automation tool management, implementation & administration. Sales Excellence implementation and performance
Market Analysis: Monitor, report, analyze: Market shares, competition, distribution, stock management, Projections, GAP analysis, Sales & Marketing KPIs, Budgeting, Re-phasing, What-If Scenarios, Sales & Marketing reporting: Sales, discounts
Main achievements:
Greek Customer national panel profiling, segmentation, mapping & targeting based on 3 Dimension MultiBrand Matrixe’s and customers potentiality
Introduction of Sales Excellence, train and implement to field force teams
Business Application & HelpDesk Manager.
January 2001 – October 2008
Reporting to Head of IS, managing a team of 2 people.
Key responsibilities:
Business Application support,
Customer Satisfaction Ratio,
Coaching People,
IT Project Management
Main achievements:
Project management and implementation of workflow based on local authorization policy and management levels
Alied Domecq SA (FMCG)
On premise Key Account Manager
December 1999 – December 2000
Reporting to Commercial Director
Key responsibilities:
Key Account Sales,
Customer Communications (PR),
After Sales support
Main achievements:
Sales target and area growth achieved on time
InterMed Travel Consultnts Ltd. (Tourism)
Ground Operations Manager
June 1989 – November 1999
Reporting to Operations Director
Key responsibilities:
Cruise operations (embark-disembark, shore excursions)
Group leading on incentive business trips
British Airways Holidays account management
IT management
Main achievements:
Create and support very good relationships with customers representatives
Qualifications & Education
Business Administration Certificate 2013 – 2014
National and Kapodistrian University of Athens
Computer Science Bachelor Undergraduate 2006 – 2010
Hellenic Open University
Public High School 1986 – 1989
English Language School 1982 – 1989
Seminars
o Leadership skills training
o IT Management Skills intensive course ITIL Foundation for Service Management. (Information Technology Infrastructure Library)
o CRM C-Global Administration and Back Office
o CRM Siebel Administration Tools intensive course. Siebel Management & Administration
o Master Level Instructor MOS (Microsoft Office Specialist) Intensive Course
o Sales & Marketing communication seminars
o E-Commerce / Telecommunications Seminar. Provided from EEDE (Hellenic Management Association)
o Hellenic-American Institute (Advanced Skill English Language)
o Computer Seminars (Microsoft Windows & Office)
IT Skills
Windows (All versions)
Microsoft Office (All versions)
Microsoft Access/FrontPage/Visio/Publisher/Project
Fujitsu iFlow & SSA Extensions
IBM AS/400 operation
IBM COGNOS
Siebel 7.*
C++ Programming
Microsoft Internet Explorer (All versions)
Microsoft Exchange 2005
Oracle Database Management & Administrations
LAN Maintenance/Infrastructure
Languages
Greek (Fluent), English (Fluent)
Spoken & Written
