Profile Summary
Enthusiastic individual with over 10 years of Hospital, Hotel & Cruise ship Work experience and an attitude for continuous improvement. Resourceful at developing procedures, service standards & operational policies.
Career Highlights
Work Experience
October 2013 to Present
Housekeeping manager
Health City Cayman Islands (JCI Accredited Hospitals) – Cayman Island, KY
Responsibilities-
Accomplishments
July 2010 to June 2013
Executive Butler
Silverseas Cruiselines
January 2008 to April 2010
Executive Butler
Adaran Group of Resorts Maldives
June 2005 to 2008
Team professional butler
www.tajhotels.com – Chennai, Tamil Nadu
Education
2010 to 2012
Master of Business Administration (M.B.A) in Human Resources
Annamalai University
2003 to 2006
B.B.A in Business Administration Annamalai University
2002 to 2005
Diploma in Hospitality Management
Educational Institute of American Hotel & Lodging Association
Key Skills
Additional Information
Enthusiastic individual with over 10 years of Hospital, Hotel & Cruise ship Work experience and an attitude for continuous improvement. Resourceful at developing procedures, service standards & operational policies.
MAJOR QUALIFICATIONS
Over ten years’ extensive experience in housekeeping and management
Highly skilled in planning, coordinating and directing all daily activities pertinent to custodial functions
Demonstrated ability to hire, train, supervise, coach and counsel Housekeeping workers and team members
Hands on experience in managing daily systems use and management, cost control and overall productivity
In depth knowledge of assisting in monitoring team members’ performances and working towards further development
Committed to ensuring highest level of Patience service at all times, resolving complaints and issues efficiently and accurately.
Highly motivated team leader with strong communication and people skills
Divergent outlook with creative approach to problem solving using analytical skills, & the ability to deal effectively with all levels of an organization.
D.O.B-16/02/1984
WORK EXPERIENCE
Housekeeping manager
HEALTH CITY CAYMAN ISLANDS (JCI Accredited Hospitals) – Cayman Island, KY – October 2013 to Present
Responsibilities
Supervises custodial supervisors and staff who are responsible for maintaining a clean and sanitary hospital environment.
Assists in the development of departmental budgets.
Implements safety standards and develops procedures to ensure compliance.
Reviews, develops, and/or modifies work plans, methods, and procedures, determines work priorities, and develops work schedules to provide adequate staff coverage. Provides work instruction, assists employees with difficult and/or unusual assignments, and encourages innovation. Assigns and distributes work, reviews work for accuracy and completeness, and returns assignments with recommendations for proper completion.
Conducts hiring interviews and selects candidate(s) for job opening(s).
Resolves problems, mediates conflicts encountered during daily operations, determines appropriate solutions, and promotes teamwork. Encourages regular communication and informs staff of relevant business issues and their impact on the organization.
Develops the performance enhancement plan, documents performance, provides performance feedback, formally evaluates the work of the employee, and provides reward and recognition for proper and efficient performance. Develops and implements training and development plans and opportunities for subordinate staff.
Encourages and guides others toward departmental plans and goals.
Ensures quality, effectiveness, and efficiency of unit activities and safety measures.
Develops and ensures the implementation of staff training and development programs which provide opportunities for individual employee growth, continuity of work flow during employee absences, and long range development of employees.
Ensures that the quality of work performed by subordinate supervisors meets the Quality Assurance Program standards.
Meets with the Director of Environmental Services Department to discuss overall operations, problems and needed changes.
In charge of hospital Laundry, hazmat team, security, drivers, Bio Medical Waste treatment plant,
Performs other related duties as assigned or requested
Accomplishments
Lead the housekeeping, biomedical waste treatment team, hazmat team in JCI interview and passed with flying colors
Prepared and rendered yearly performance evaluations for housekeepers
Developed and implemented written and interactive training material for
training new housekeeping staff
Compiled Manuals for housekeeping, laundry, landscape, hazmat drivers & security
Active member in Hospital Infection Control team
Incharge for the hospital Hazmat team
Department training coordinator
Executive Butler
SILVERSEAS CRUISELINES – July 2010 to June 2013
Executive Butler
ADAARAN GROUP OF RESORTS MALDIVES – MALDIVES – January 2008 to April 2010
Team professional butler
www.tajhotels.com – Chennai, Tamil Nadu – June 2005 to 2008
Professional EXPERIENCE
EDUCATION
Master of Business Administration (M.B.A) in HUMAN RESOURCES
Annamalai University
2010 to 2012
B.B.A in BUSSINESS ADMINISTRATION
ANNAMALAI UNIVERSITY
2003 to 2006
Diploma in Hospitality Management
Educational Institute of American Hotel & Lodging Association 2002 to 2005
SKILLS
Possesses excellent interpersonal and communication skills.
Excellent at handling Patience issues and maintaining patience relations.
Skilled at team leadership to ensure patience expectations are exceeded.
Ability to motivate and foster good working relationships with team members.
Having a Hands on attitude and a keen eye for detail
Profound ability to anticipate guests’ needs and respond appropriately
Working knowledge of rooms management systems
Proven supervising experience, Excellence in customer services
Ability to multitask, excellent organizational skills
Excellent written and verbal communication skills
ADDITIONAL INFORMATION
Computer Skills
➢ Fidelio & Opera (Basic)
➢ Fluent in MS Office & internet
➢ Hinai, pearls
