QUALIFICATIONS AND TRAINING
2015–Present
Foreign Trade / Associate Degree
Anadolu University, Eskişehir (Turkey)
2012–2015
English Language and Literature / Bachelor Degree
Çanakkale 18 Mart University, Çanakkale (Turkey)
2014–2014 English Language and Literature
University of Debrecen, Debrecen (Hungary)
Erasmus (Student Exchange Program)
2010–2012 English Language and Literature / Bachelor
University of Aksaray, Aksaray (Turkey)
PROFESSIONAL EXPERIENCE
03/08/2015–Present
CUSTOMER REPRESENTATIVE
GRUP IMPEKS METAL INDUSTRY AND FOREIGN TRADE LTD., ISTANBUL
▪ Communicating with costumers and giving the fastest response to their needs.
▪ Assisting interior departments to proceed the order correctly and with a competitive price.
▪ Ensuring customers receiving their orders as fast and safe as possible.
▪ Supplying customers the shipment documents and assisting them after sale.
10/2014–12/2014
ASSISTANT BARTENDER
LIMON CAFE & BAR, CANAKKALE, TURKEY
▪ Convincing customers to buy special or promotional goods of the day to contribute to daily income.
▪ Having good communication with customers to make them choose the place I work one more time.
▪ Preparing and serving hot, cold beverages and snacks.
06/2013–09/2013
RECEPTIONIST
LUGGA BOUTIQUE HOTEL, MUGLA, TURKEY
▪ Genuine welcoming to customers which ensures they will have a great vacation during their stay.
▪ Creating sincere atmosphere with customers thus make them choose the same address for their next vacation
▪ Doing Check in Check out and receiving reservations via phone, mail or by person.
▪ Responding customers request along with related departments in a teamwork.
06/2012–09/2012
ASSISTANT WAITER
HEBE BEACH AND RESTAURANT, MUGLA, TURKEY
▪ Making advertisement of our restaurant to the customers who visit the beach during day and convincing them to choose us to have dinner.
▪ Creating frank relations with customers and entertain them during day at beach.
▪ With gentle attitude, making the customer feel respected and make them feel precious.
▪ Assisting to head waiter and create a comfortable work environment for them.
06/2011–09/2011
SALES REPRESENTATIV E
ADIDAS, CANAKKALE (2015) / ISTANBUL (2011)
▪ Being aware of potential buyer and give them extra attention to convince them to buy the product and help company’s general income.
▪ Learning qualifications of the products to assist the customer correctly without wasting time and addressing them to correct product.
