Qualifications
GCSE’s – 10 GCSE’s (All Passed)
GNVQ – Information Communication Technology – Distinction
AVCE – Information Communication Technology – B, C
OCN – Web Page Design – Pass
Various Internal NHS Qualifications – Including Leadership & Management
Career Summary
Birmingham Children’s Hospital – Medical Workforce Manager
November 2013 – Present
Duties: Senior manager of the Medical Workforce team in charge of all operational elements that included Medical Recruitment, Deanery Rotation, Job Planning, Policy Development, Clinical Excellence Awards, Rota Design and Rota Monitoring. Within my team I had a Deputy Manager and two Administrators. The role was responsible for ensuring the strategic management of the team conjoined with Hospitals vision and values. Advising the Executive board of any proposed changes, nationally or locally, that would have a potential impact upon the team and its objectives. Ensuring robust systems were in place to record all data relevant to the team’s processes. Ensured provision of sound advice on grievances, disciplinary, disputes, complaints and associated procedures in respect of medical staff, in order to promote good working practices and reduce the risk of litigation for the Hospital. I was responsible for the annual performance of the team; to agree and meet development needs and a personal development plan. I was also responsible for setting clear objectives, both personal and departmental, in line with strategic objectives of the wider aims of the Hospital.
Birmingham Children’s Hospital – EWTD Project Advisor
February 2013 – November 2013
Duties: Working on a project for the Hospital with regards to review and overhaul of all doctors Rota’s. Analysing all data with regards to departmental Rota’s, the resources of each department, departmental service requirements. Monitoring of all rota’s and identifying which departments needed further review and restructured. Ensuring the project was communicated across the Hospital effectively, creating documentation to support the communication and creating an online presence for the project team. Providing and running Rota training for employees at the Hospital, which included understanding, designing and running rota’s as well as explanation of how WTD and New Deal work.
George Eliot Hospital – HR/Medical Staffing Officer
February 2009 – February 2013
Duties: management of the medical staffing department, recruitment of doctors, creating and managing all medical Rota’s for the hospital, monitoring of working rota’s, creating ward management systems, managing doctor’s annual leave and sick leave, recruiting locum doctors when necessary, attending medical and surgical directorate meetings, aiding with reduction of directorate expenditure, liaising with the Deanery, GMC and BMA, monitoring medical workforce, auditing on medical staffing, aiding with development of Hospital policies
Locums Excite – Recruitment Consultant
December 2007 – February 2009
Duties: Managing a recruitment team (four staff members), supplying locums to the company’s clientele, developing business plans to expand the growth of Locums Excite, resourcing locums and clientele, creating income/expenditure reports and area growth reports
Dairy Crest – Customer Service Executive
November 2006 – November 2007
Duties: Raising Purchase Orders, managing own customer accounts, chasing suppliers, dealing with customers and suppliers via phone and e-mail, maintaining and creating various spreadsheets, taking full responsibility for own work, communicating to other members of team, working to exact deadlines, being able to take on other team members accounts on short notice, taking audit reports, general admin duties
TSC – Helpline Advisor
November 2005 – September 2006
Duties: Maintaining and updating company database, dealing with customers via phone
Robert Pretties – Administrator
February 2005 – August 2005
Duties: Maintaining and updating company database, dealing with customers via phone, checking timesheets for employees, filing purchase order files and delivery notes
The Sandwich Factory – IT/Engineering Administrator
October 2004 – February 2005
Duties: managing a monthly budget, keeping stock checked and ordering when needed, dealing with company reps and potential reps, creating and managing databases, helping staff with general PC problems, creating end of month reports showing expenditure for departments
TNT Logistics Center – Administrator
September 2004 – October 2004
Duties: maintaining database systems, general admin duties
Melbick’s Garden Centre – Administrator
August 2004 – September 2004
Duties: basic admin duties, keeping customer records in orders, updating order system
