Qualifications
Exam Board/ Institution/ Year of passing/% of marks
SY.MBA. Pune University Poona Institute of Management Sciences, Pune 2015-16 Appearing
FY.MBA. Pune University Poona Institute of Management Sciences, Pune 2014-15 60.02% (Semester I)
TY.BBA. Pune University G.H.Raisoni College, Pune 2013-14 61.00%
SY.BBA. Pune University G.H.Raisoni College, Pune 2012-13 61.02%
FY.BBA. Pune University G.H.Raisoni College, Pune 2011-12 67.05%
H.S.C Maharashtra Board G.S.M. Junior College, Pune 2010-11 51.83%
S.S.C Maharashtra Board St. Francis De Sales High School, Pune 2008-09 54.30%
IT Skills
Operating systems: MS – Windows 07/XP/Vista.
Proficient command on MS-Word, MS – Excel & Power Point.
Academic Projects
1. A project on “Study on Employee & Employer relations with references” at I CORE TECHNOLOGIES AND SOFTWARE SOLUTIONS, Pune. [ 2012 -2013]
2. A project on “Production & Market Strategy of business” at MESAI AROMA (TALOLE BROTHERS ENTERPRISES). [2013 – 2014]
Professional Career
MESAI CONSTRUCTION COMPANY PVT. LTD. as a Customer Service Executive
From December 2012 to May 2015
Mesai Construction Company is a commercial infrastructure company in Pune.
Job Description:
o Draft reports, and provide progress analysis.
o Communicate with internal and external partners to meet customer expectations.
o Acknowledging customers promptly.
o Skillfully resolve or appropriately delegate support calls / emails / client queries received via multiple touch points.
o Finding out what information, products or services the customer requires to meet his/her needs, providing clear, accurate and relevant information
o Maintaining a strong working knowledge of client portfolios / products with the company.
o Producing file notes after any client meetings, summarizing any additional actions required, including follow-up calls.
WNS as a Associate – Operations for Air Canada Process – Central Baggage Office
From June 2015 to Till Present.
WNS is a leading BPO in Pune.
Job Description:
o Work on World Tracer Software.
o Inbound and Outbound Call handling.
o Improving the overall customer relationship, delivering reliable administrative support and customer service.
o Tracing Delayed Baggage / Lost and Found Articles/ Pilferage.
o Complaint Handling / Compensation Authorization etc.
Areas Of Interest
Customer Support, Resolving client queries, Administration.
Key Skills
Work well in a team setting.
Reliable and ethical, respecting customers’ confidentiality.
Proactive and highly self-motivated.
Flexible to work in any shift.
Ability to maintain confidentiality & Secrecy.
Extra Curricular Activities
Voluntary Services:
Voluntarily participated in various Blood Donation Camps.
Participated in recreational activities for the Orphans.
Competencies
1. Team Player
2. Self- motivated and determined
3. Flexible and open to learning
4. Self Confident
5. Meeting deadlines
6. Strong service orientation
Interests & Hobbies
Listening to music, travelling, playing in-door and out-door games, making new friends etc.
Personal Details
Name : Tejashree Date
Father’s Name : Balasaheb Date
Mother’s Name : Savita Date
Date of birth : 8th September, 1993
Sex : Female
Nationality : Indian
Status : Single
Languages
English, Hindi, Marathi.
