Profile
Having 8.5 years of highly engaging experience in Information Technology with key roles like Business operation, Service delivery management, global delivery oversight, offshore/ onshore transition and transformation, contract management, PMO services, risk management and people care.
IT experience including eight and half years of software testing, implementation and maintenance, eight years of team management for CAD/GIS projects for major global clients and five years of Production engineering and erection work for C&I manufacturing company for all major NTPCs in India.
Domain Knowledge: Banking and Telecom
Career Summary
Working as a Senior Manager – Business operation in Net Magnus Ltd, Chennai.
(From 25th August 2011 – Till Date)
Worked as a Test Delivery Manager in Net Magnus Ltd, Chennai.
(From 1st November 2008 – 24th August 2011)
Worked as a Solution Delivery Analyst in Net Magnus Ltd, Chennai.
(From 15th May 2006 – 31st October 2008)
Worked as a Team Lead in DSM Soft Pvt Ltd, Trichy
(From 9th June 2003 – 1st May 2006)
Worked as a CAD/GIS Engineer in Fed Soft Consultancy, Mumbai.
(From June 2002 – May 2003)
Worked as a Jr Cadd Engineer in Infotech Enterprises ltd, Mumbai.
(From September 1998 – 28th May 2002)
Worked as a Junior Engineer in Panel Electronics India Pvt ltd, Trichy.
(From 28th December 1992 – 10th February 1998)
Significant Accomplishments
3 years of experience as Senior Manager – Business Operations cum Project Management Support role.
5+ years of experience in Test Delivery Management for Banking, Telecom and Product testing projects. Contributed in Project management activities involving planning, estimating, assignment, tracking of tasks and delivery.
Proven abilities in managing multiple projects at a fast paced environment.
Proficient in working across cross-functional teams and well versed with onsite-offshore working models and handling global teams.
Involved in gathering of business requirements and system requirement specifications, effectively interacted with Clients, Ability to manage customer expectations and deliveries. Exposure to onsite project coordination and execution.
Exposure as an Delivery Manager and Onsite Coordinator for 3 months in RAK Bank Project, Dubai and 2+ years for T Mobile Project, UK (Subsidiary of Deutsche Telekom Project, Germany) from offshore.
Exposure in Project Management Support. Contributed in Project management activities involving planning, estimating, assignment and tracking of tasks.
Proficient on Microsoft office tools like MS-Project, MS-word, MS-Excel, MS- Power Point.
Successfully lead a team of 80+ resources for various CAD/GIS projects
Projects
1. Product Testing (CTP and OPUS) From Aug’2011 to Till date
Description: CTP is a Test management tool and OPUS is Net Magnus’s Test automation enabler which offers the user capability to automate test efficiently across a range of platforms, from web based GUI, to n-tier architecture and middleware. Involved in Functional Testing, Non-Functional Testing and Regression Test Automation of OPUS and CTP product releases.
Task Accomplished:
Project Management, Corporate Administration, Client support (ex: Masref Al Rayan Bank, Doha, Qatar), coordination with clients for conducting POC at client place (ex: Masreq Bank, Dubai), Payroll process, Billing, Responsible for project deliverables, scheduling, SLA adherence, status reporting, metrics collection, attending process audits, risk management and customer satisfaction.
2. RAK Bank, UAE (National Bank of Ras Al-Khaimah) From Nov’ 2010 to Aug’2011
RAK Core Banking (Offshore and Onshore)
Middleware testing was performed for web services using HTTP-Post and RHFUtil by SOAP UI tool and semi-automated the Sanity Testing and Regression Testing of RAK Core Banking Middleware, on users and the services which could be accessed by these systems. It also performed Data driven testing of services to verify and assert request-response messages against a large set of data. Load testing was done to measure performance to ensuring that the functionality doesn’t break.
Changes to the project, including additional requirements and reduced time scales required significant changes to the test strategy and re-establishment of trust between the test teams and the client. With 3 months allocated to this task for onsite, I managed to turn it around in 2.5 months.
Tasks Accomplished:
Project Management and delivery
Client Coordination
3. T Mobile, UK (Subsidiary of Deutsche Telekom, Germany) From April’2007 to Oct’2008
Description: Managing the testing of different middle ware and front end systems
T-Safe Integration Services (TIS)
T-Safe Integration Services (TIS) is a Middleware system which provides a secured access to a number of services for managing card registration, payment, aliasing, etc. The main objective of this system is to provide an alias for a supplied (PAN) card number and for the supplied CVV2 (Card Verification Value 2). The Database used for this system is T- Safe Data Store (TDS).
Enterprise Service Bus (Performance Testing)
ESB (Enterprise Service Bus) provides TIBCO technology based infrastructure for exposing reusable services on the T-Mobile UK Enterprise Service Bus.
Event Based Messaging – (EBM)
The Event Based Messaging (EBM) is a messaging application. It sends text messages, voice messages (or) an e-mail to the T-Mobile customers regarding the offers and monthly billing details etc., to both post-pay and pre-pay customers.
Intelligent Network Services
The Intelligent Network Services (INS) is a set of services that provides interconnectivity between several different systems in order to facilitate information retrieval and storage on disparate platforms.
Tasks Accomplished:
Team Management
Ensure the timely completion of testing
Functional analysis of the system and cascading knowledge to the team members
Test data review
Ensuring quality standards through all phases of the project
Test result verification and review
Monthly report generation
4. Scope International, Chennai (A wholly owned subsidiary of Standard Started Bank, UK) From May’2006 to April’2007
Web Bank (Upgrade & Regression)
Description: Web Bank offers an effective solution to the business entities to realize their payments and collections swiftly and immediate access to the funds on the agreed day, which provides great values for treasury management. Payments solutions automate all aspects of the funds transfer and customer notification process, enabling straight through processing (STP) & Bulk Transfer of Payments.
Business to Business Exchange SCB V2
Description: Web based application, which deals with documents exchange for the trading customers of Standard Chartered bank. The different modules of B2BeX are Customer Administration, Document Grouping, Trade Document Management, Integrated Reporting, Catalog Management and Portal Services.
Tasks Accomplished:
Client Communication
Team management
Understanding the application functionality
Training the team on the technical aspects and good practices
Review the quality of the Automation suite
Effective implementation of change request
Co-ordinate with the project team in fixing the bugs
Ensure environment stability
Preparing the Report on the progress of the project on daily basis
Taking corrective measures follow upon action points
Ensure the timely delivery of the projects
5. DSM Soft Pvt Ltd, Trichy From June’2003 to May’2006
BEWAG Electrical Project, Germany (CAD/GIS projects)
Description: Managing the 80 member team of Electrical (GIS) projects
6. Infotech Enterprises limited, Mumbai From Sep’1998 to May’2002
CAD/GIS Projects – Multiple projects for Global clients
Description: Infotech is one of the India’s leading providers of digital mapping and database services for use in Geographical Information Systems, Proprietary Software and a variety of advanced data collection located in a duty free export zone in Mumbai.
Conversion of Maps and scanned files into Intelligent digital data for Auto Cad Map (Intergraph), Microstation 95, Arc Info, Arc View, Photogrammetric and Map info for major global clients.
Qualifications & Training
MBA (systems) – Vinayaka Mission Deemed University, Salem
BBA – Annamalai University, Chidambaram
Diploma in Mechanical Engineering, Shanmugha Polytechnic, Thanjavur
Trained on British Computer Society Standards leading to ISEB Foundation Level
Certification in Software Testing (6 weeks) by Odyssey (Net Magnus Training Division, Chennai)
Also undergone training in the SQL (Level1)
Technical Skills
Hardware – IBM PC Compatible
Operating System – Windows XP, 2000, NT, Unix
Testing Tools – Winrunner 8.2, Test Dorector 8.0
Packages – AutoCAD, Microstation, Arck View, Arch Info, Map Info, PDS and Photogrammetric
Tools – MS-Project, MS-Power Point, MS-Visio, MS-Excel ,MS-Word
