PROFESSIONAL EXPERIENCE
Manager, Projects and Business Development Jan 2014 – Present
Corona Systems and Services ,Kerala, INDIA
Partnered with corona to establish a new division & undertake IT consulting/ technology implementation projects .Additional responsibility of business development helped to stay close to business requirements and engage the client from initial stages until successful delivery.
– Handled major client accounts in defense, manufacturing and ITES.
– Developed long range and short term strategy IT strategy for clients across various business verticals.
– Conducted many independent IT audit, security and assurance assignments.
Projects
– Consulted and responsible for end to end services delivered to prestigious government client including total IT transformation.
– Delivered entire Infrastructure/Security solutions to manufacturing company with 100K USD daily transaction volume.
– Trained and migrated 8o+ member software development team to Agile with Scrum.
Consultant, Infrastructure Management Services August 2013 – Jan 2014
CCS Technologies Pvt. Ltd,INDIA
– Responsible for continuous sales, technology upgrade and projects of major client in Norway (Oil and Gas domain)
– Consulted for major print and media client.
Projects
– ITSM design/ implementation based on ITIL/ISO 20000 for largest media house in INDIA and team size of 250.
– Disaster recovery planning and implementation.
IT Manager May 2011 – April 2013
Elenco Emirates Group, Abu Dhabi ,UAE
Accountable for all IT related matters across all the three group companies totaling USD 300M annual turnover.
– Advocated new engagement model between IT and business units
– Initiated IT restructuring and executed infrastructure/application transformation.
– Driven financial management of IT budgets (USD 2M operational budget).
– Overall responsibility for meeting project objectives within budgeted time and cost.
– Led a group of in house and external resources for projects and operations.
– Initiated continuous auditing of infrastructure, application and controls.
Projects
– Initiated data center construction and operation with DR planning.
– Handled major facility relocations.
– Hardened the security with firewalls, IPS/IDS, DLP clients and Information security strategy.
– Setting up of enterprise wide helpdesk integrating HR, Administration and IT support into ticket based tracking system with 20% more efficiency.
– Headed processes development and policies compliant with ITIL/ISO 9001/ISO 27001/COBIT.
– Upgrade of Servers, ADS, databases and backup strategy.
– Server virtualization with VMware, migration to shared storage.
– ERP Upgrade: Addition of Sales booking, Job costing, RMA and Warehousing modules increasing process efficiency of up to 30%.
– Implemented CRM, POS to support sales and post sales team.
– PABX up gradation and VOIP strategy saved more than USD 50K annually.
Achievements
– Firewall and security implementation strategy selected as case study for EMEA region in the vendor website.
– Invited speaker in many IT forums across Middle East to share the experiences.
Independent Advisor to CEO 2010 –2012
Atlas Healthcare, UAE
– Advisor for enterprise wide restructuring initiative at modern healthcare facility in Dubai.
– Overseen IT, HR, financial functions on IT integration perspective.
Systems Analyst February 2010 – February 2011
Client: Abu Dhabi Ship Building, UAE (Defense sector ship builder)
– System and business analysis of all major IT projects
– Team member in Information security program.
– Selected and trained by management to perform departmental audit based on ISO 9001, OHSAS 18001 and ISACA guidelines.
– Team member for contract evaluation of ITES transition to independent service provider
– Complex IT project rollout in 2500+ user environment.
Projects
– Document Management System implementation.
– Intranet/Internet implementation.
– Configuring IT helpdesk, ticketing and self service portal.
– Monitoring web servers and application servers.
Independent IT Consultant January 2009 – January 2010
India/ UAE
– Implementation of accounting packages/ERP modules.
– Transaction setup and data migration.
– Building custom reports on packages like crystal.
– Building windows workgroups and domains for print, file sharing and internet access.
Technical Support July 2008 – December 2008
Sutherland Global Services, INDIA.
– Introduced to IT support and gathered strong process knowledge in offshore support and out sourcing.
– Supported several customers in US in L1/L2 initially and promoted to escalated support helpdesk.
– Support of business internet services including DSL, cable modem, T1, Fiber to the premises, ISDN, MPLS etc.
– Tracking team performance and weekly reporting to Team leader.
Technical Trainer 2005-2008
– Part time engagement together with university studies.
– Worked with various IT training companies and undertook independent training assignments on Java, Visual Basic, .NET, Oracle and SQL Server.
EDUCATION
Bachelors in Technology , Information Technology Engineering
2004 – 2008
ACTIVITIES & AWARDS
– Case study of identity based security strategy published by Cyberoam Inc. at http://www.cyberoam.com/downloads/CaseStudies/ElencoEmiratesGroupCaseStudy.pdf
– Invited speaker at IT practices UAE; the forum of IT Managers Topic: Security and ROI.(Approaching security from financial perspective).
– ISACA Member
