Bachelor Degree in Business Administration
PROFESSIONAL EXPERIENCE
HONDA SOUTH AMERICA (BRAZIL)
August 2014–August 2015
INSURANCE BROKER ASSISTANT – PROPERTY/TRANSPORTATION
Deal with policyholders in the renewal, as well as new insurance, adapting to customer’s needs
Quotes for events (motor show, exhibitions, etc.) in various risks, civil liability, among others;
Negotiation and execution of rental property insurance, making contact with policyholders and real estate;
Follow up negotiations of operational and named risks;
Monthly registrations in transportation insurance,(e.g) insurance against theft, damage to third-party goods, various risks, air freight; sea freight, among others;
Follow up the renewal of national and international insurance policies;
Focal point for transport and property’s claims;
Database manipulation and improvement;
Monthly reporting and analysis of all registrations/policies purchased;
Client email and telephone replies;
Control of property policies, reporting and analysis;
Headed up a improvement internal processes, thinking outside the box and bringing ideas to improve the internal process and customer’s experience.
SANTANDER BANK (BRAZIL)
August 2012 – July 2014
HUMAN RESOURCES ASSISTANT
Team support in people development committees; participating in debates, making records, than structuring and analyzing the data obtained;
Present the results to the managers; showing the main points, aspects to be developed and assuming a career path for outstanding employees;
Salary analysis for Santander’s branches;
Management support in corporate exchange programs of Santander Bank, performing activities such as:
Employees interactions, drawing a professional development strategy for them;
Assistance in all on-boarding and off-boarding processes for new joiners and leavers;
Monitoring employee performance;
Support the training activities (booking airline tickets, budget forecast, guidance refund procedures);
Program data control, monthly reports to Spain and Brazil;
Ad-hoc PowerPoint presentation to Santander Brazil CEO.
Respond to all relevant colleague queries and requests efficiently in a timely manner;
Provide data for and preparing management information reports and documents;
Participate and contribute on all HR projects and initiative.
PAULU’S MERCEARIA – GROCERY STORE (BRAZIL)
February 2007 – January 2010
SELLER
Face to face and phone customer;
Stock control – counting and replacement;
Payment and receipt of merchandise;
Handling customer complaints and returns;
Assisting shoppers to find the goods and products they are looking for;
Processing cash and card payments;
QUALIFICATIONS
Bachelor of Business Administration – Emphasis in Finance
Universidade Presbiteriana Mackenzie – Campus Sao Paulo/Brazil – August/2014
PERSONAL ACHIEVEMENTS
Award – Best scientific research on textile sector
12º Award Textile Chain and Brazilian Confection – Scientific Production
Term Paper awarded by ABIT and ABRAFAS as the best academic research 2013/2014.
Published Article – http://sistema.semead.com.br/18semead/resultado/trabalhosPDF/214.pdf
Santander Human Resources Award 2013
HR Annual award for outstanding employee performance during the year.
Award category: Simplify workflow
