Professional Experience
7/2014 – Present
Account director (European Support Limited, Amdocs subsidiary in South Africa)
Managing Amdocs account in Standard Bank of South Africa. Leading of Amdocs Run the Bank and Change the Bank teams, responsible for account revenue and profitability, customer satisfaction, business growth including preparation and negotiation of the new long term contract.
4/2011 – 6/2014
Development director & General manager (Amdocs Czech s.r.o., Amdocs subsidiary in CR)
Responsibility for whole development center.
Multiple accounts (ABN Amro bank, Standard Bank of South Africa, Telefonica O2 CZ, Telefonica O2SK, T-mobile CZ) support:
– projects/change requests
– requirement analysis & clarification, solution formulation & estimation, development planning, organizing development, testing coordination, delivery to customer
– maintenance, production support.
Responsibility for the teams/budget/allocation, communication and coordination with other teams in company and also on customer side (TELCO & banks).
6/2007 – 4/2011
Development manager (Amdocs Czech s.r.o., Amdocs subsidiary in CR)
Managing whole life cycle of the project (from pre-sales activities to production support), responsibility for the team/budget/allocation.
2/2006 – 6/2007
Group leader (Amdocs Czech s.r.o., Amdocs subsidiary in CR)
Managing new OMS team supporting BelgaCom account. Main activities: NWS project and production defects handling.
1/2003 – 2/2006
Group leader (Amdocs Czech s.r.o., Amdocs subsidiary in CR)
Managing the team implementing billing system (CM area) and supporting accounts T-mobile CZ, Pannon. Main projects from this period are Upgrade Enabler in T-mobile CZ (got divisional Special Award – 2005) and implementation side by side Enabler in Pannon. leading ST team.
7/2001 – 1/2003
Team leader (Amdocs Czech s.r.o., Amdocs subsidiary in CR)
Leading the team developing and maintaining Ensemble billing system (customer services management area – CSM Tuxedo services, PEI interface, Billing notification) for Český telecom, supporting also other accounts (Pannon, Telering). Supervising release for all areas.
1999 – 2001
IT manager (Internet Securities)
IT staff, HW, SW responsibility, SW design, development & testing (CGI and formatting scripts, SQL database). Input data delivery control, responsibility for input data formatting process.
1998 – 1999
IT consultant & project manager (FPD)
Development & maintenance of client/server application (phone banking system), implementation of IT technologies (intranet, internet, E-mail), design of project, installation of HW/SW, administration, web site creation.
1990 – 1998
Joint owner, SW developer (ATLAS Ltd.)
SW developer in area of Digital modeling of terrain. HW/SW Administrator – decision, purchase, installation. Product manager – HW for SW protection
1988 – 1990
Software engineer (ČKD Trakce Computer technique center)
Training
2012 Boundary spanning Leadership
2011 Banking Fundamentals
2008 Introduction to Application Security
2005 MS Project
2003 Java (Fundamentals, JSP, EJB)
2002 Oracle performance
2001 Oracle design
2001 The effective communication workshop
1987-90 Interactive course of numeric and computer technique
1983-88 ČVUT, Faculty of Electrical Engineering, Telecommunication technique
1979-82 Technical school of the Telecommunication technique, Connection technique
Knowledge/Skills
Main characteristic: Managing customer account/site and business development, managing Czech subsidiary of international SW company, leading local or distributed SW development & testing teams working on projects for important customers in CR and in the world. Decisiveness, open analytical mind, problem solver approach, strong SW development background.
Management: Leading of the international SW development/maintenance team (allocation, planning, coordination, motivation, evaluation, goal setting) in matrix management environment. Coordination of the development team distributed over the world.
Leading of the project (pre-sales support, scoping, estimation, solution design, development, testing, delivery, support).
Dealing with customer (requirement gathering and formulation, support of already implemented SW system, change management, organizing presentation/workshop to promote the new product).
Projects in the area of billing systems for TELCO and fee management systems for banks, both based on the implementation and customization of Amdocs products.
SW OS: Unix (HP & Sun), Linux, Windows
SW programming: C, Perl, PL/SQL, Java
SW technologies: Oracle, MySQL, MS SQL, Tuxedo, WebLogic, CGI, HTML, XML
