Personal Details
Nationality: British
Marital Status: Single
Driving Licence: Full, current, clean UK licence
Availability to work: Immediate
Profile
A recent Business Computing System graduate with a 2.1 honours degree from City University London. I have completed a one-year placement experience within the Information Services department at my university. A highly motivated, hardworking and ambitious individual with an international focus, currently seeking a dynamic job as an IT technical engineer with a forward thinking company, which can offer room to grow and sufficient opportunities for development and career progression.
IT Skills & Certification
• Microsoft Office Suite Advanced
• Windows XP/7 & 8 Advanced
• Virtualization Intermediate
• Linux Basic
• Maintaining ¬¬Servers Basic
CompTIA A+ Certification (IT Support Technician) 22/05/2010
CompTIA Network+ (Network Technician) Class-room Training 20/04/2013
MCSA: Windows Server 2012 03/09/2014
CCNA: Routing & Switching inProgress
Transferable Skills
• Panning and Time Management: Enhanced during my one-year placement experience at the university where I had numerous deadlines and had to organize my planning and timing to complete each coursework in advance of the deadline while managing other tasks and going to work.
• Problem solving: Improved my problem skills in any task I perform by identifying the issue first, examine all the options I have and act on a plan to solve the issue appropriately.
• Team work: Worked with a small group of team which allowed me to improve working cooperatively with others and my listening skills. I enjoyed sharing my ideas and encouraging the development of my team to achieve specific goals.
• Customer service oriented: I helped many users from different backgrounds and effectively assisted them by solving their problems right away.
• Attention to detail: I pay close attention to my tasks and ensure they are completed correctly and accurately.
Education And Qualifications
City University London September 2011 – May 2015
BSc (Hons) Business Computing Systems (2.1)
Stanmore College September 2009 – May 2011
BTEC National Diploma in IT Practitioner Networking (Triple Distinction)
Wembley High Technology College September 2004 – July 2009
10 GCSEs at grades A*-C including Mathematics and English
Career History
Service Desk Analyst
September 2015 – Present
Hearst Magazines UK (3 Months Contract)
• Provide an efficient and proactive 1st level support service to all users within the organisation.
• Manage, escalate and report faults to other teams in the IS Department.
• Log all calls in ServiceNow and assign the call to the correct support team.
• Manage the joiners, movers and leavers. Security standards must be applied for all requests submitted.
• Troubleshooting PC/MAC issues.
• Mapping/Troubleshooting network printer issues on PC’s and MAC’s.
• Troubleshooting Software packages e.g. Office 2013/2016 & Adobe products.
• Using Aerohive system to create/manage user WiFi accounts.
Customer Service Officer (Technical Support Placement)
September 2013 – September 2014
City University London
• Ensure calls reported by users are logged in call logging system.
• Responsible for the process and deployment of various academic software solutions.
• To provide IT/ AV customer support and advice to all service users.
• Provide immediate technical assistance or refer problems regarding software and/or hardware to other team
• Ensure customers have access to consumables e.g. toner cartridges for printers.
• To identify IT/ AV problems and provide solutions to those problems.
• Install or upgrade new software packages.
• Patching switches for new users in the university domain network.
• Configuring and troubleshooting Mac computers e.g. Mac Office Suite, Wi-Fi problems and Apple Mail.
• Prepare new hardware for distribution to staff or student.
• Re-building machines using Symantec Ghost 11.5 on a prepared image file we have.
• Attend major exhibition events and prepare IT equipment’s beforehand.
• Creating new user accounts using the School’s web based system and Windows user-manager interface.
Student Ambassador
January 2012 – April 2013
City University London
• Providing excellent customer service to students, Meeting and registering them for their chosen courses.
• Liaising with tutors and students regarding classes and communicating changes to students.
Interests
• I am passionate when it comes to sport activities such as Football, Basketball and Table Tennis.
• Regular participant of University society events such as ISOC.
• I love watching beneficial documentaries to widen my knowledge.
