Personal Summary
An enthusiastic IT Infrastructure Support Engineer with the necessary drive and determination needed to resolve complex networking issues. Possessing effective organizational skills and excellent working knowledge of networking technologies and having a commitment to keep up to date with the latest developments.
Now looking for a new and challenging position, one which will make best use of my existing skills and experience and also further my development.
Key Skills
Microsoft Windows Server, MS SCCM, MS ADS, MS Exchange Server, Hyper-V
Linux Ubuntu & Redhat
VMware ESXI, vSphere
Networking Cisco Routers & Switches, Linksys, HP, Dlink
Firewalls Cisco PIX and ASA Firewalls, SonicWall, Checkpoint
Employment History
IT Infrastructure Support Engineer
GYR Technology LLC, Dubai – UAE
December 2015 – Present
Project: Providing Infrastructure Support for Magic Planet under Majid Al Futtaim, Dubai – UAE
Implementation of networking devices like Routers, Modems and Switches for the client
Performs routine network maintenance i.e. network servers, routers and Switches
Monitor network traffic ensure that the clients are able to access servers through LAN, Leased line and VPN
Ensure the client is able to access the internet and intranet
Remotely diagnose and manage the network
Coordinate with Service Provider to fix the WAN and VPN issues
Coordinate with Voice Network Engineer to setup videoconference and IP phone
Implement the changes to the network whenever required
Network infrastructure cabling (Cat5 and Cat6)
Setup and installed software, patches, printers, scanners and operating systems for end users
Researching purchasing information on hardware and software applications
Provide technical documentation of the network infrastructure
Resolving Network connectivity issues
Outlook 2013 and 2016 Configuration, Exporting and importing mails
Windows Server 2012, Exchange Server and ADS Management On Site Support for resolving different Network issues
IT Administrator
Arafat Star Transport LLC, Dubai – UAE
June 2013 – November 2015
Roles and Responsibilities:
Managed the branch office network, consisting of Cisco Router, Cisco Switches and Windows ADS, Outlook Servers etc.
Administered resources such as shared folders, file systems and network printers.
Set up and maintained account for user administration.
Maintained the whole system and security systems of the company.
Daily monitoring of the peripherals.
Installed programs and software’s needed by the company.
Created a secured file system.
Updated all systems.
Implemented user policies.
Recorded all-important changes on the system for future reference.
Configured printer and scanner through LAN
Formatting hard disk drives, installation of different OS
Education
Achieved Bachelor’s degree in Electronics and Communication Engineering
Anna University in the year 2013 (First Class Honors)
Professional Training
Cisco Certified Network Associate | CCNA
Microsoft® Certified Systems Engineer | MCSE 2012
CompTIA A+
CompTIA Network+
Language
English (Fluent)
Tamil (Native)
Hindi
