Objective
To utilize my skills and experience in the field of information technology and to work with a company known for its work culture, quality and prosperity.
Summary of Skills and Experience
Worked with JTechnologies India Ltd as IT Infrastructure Manager & Project Coordinator in Crime HQ, J&K.
Worked with IL&FS as Project Consultant (e-Governance) in Crime HQ, J&K.
Worked with Sysnet an ISO 9001: 2001 Certified Company, New Delhi.
Worked with PCS Industries, in Beeco Business System, Srinagar
Experience:
Jtechnologies India Ltd, Coimbatore
Project Coordinator & IT Infrastructure Manager.
11-02-2013 – 30-11-2015 (2.10yrs)
KRA: Project Coordinator & IT Infrastructure Manager – e-Governance
Promoted after six months with a salary revision from System Administrator to IT Infrastructure Manager & Project Coordinator.
Vendor Management, Asset Management, Project Planning & Accomplishing Deadlines.
Conducting technical telephonic interviews of new recruits for the project including salary negotiation.
Involved in Technical Workshop of CCTNS at NCRB, New-Delhi.
SPOC for all UPS (2.5 KVA) based issues and assigning an engineer for its resolution.
Managing a team of 2 regional coordinators, 1 Training Manager with 2 Training Coordinators, 8 Desktop engineers with 190 onsite engineers in 25 districts and monitoring their daily activity.
Overall responsible for IT Service Delivery and Infrastructure across the project.
Set daily objectives/ priorities and manage regional coordinators for their assigned work.
Work with support team for smooth running of IT applications.
Provide support to manage and train team in IT Infrastructure administration and usage.
Managing service delivery for incident, problem and change management as per ITIL
Drive a culture of innovation within the team.
Providing leadership, management and technical direction to members of the IT Service delivery team.
To liaise with external suppliers and support agencies for the ongoing support and maintenance of relevant hardware and software.
Infrastructure Leasing & Financial Services Ltd. (Mumbai)
Project Consultant (e-Governance).
03-03-2010 – 31-10-2012 (2.8yrs)
KRA: Consultant – e-Governance (CCTNS, CSC and SSDG).
Involved in Project review, Progress meetings & Daily coordination with the department.
Project Planning, Budgeting, Reporting & Accomplishing Deadlines.
Enhancement of the Project Documentation, Final Revision & Modification.
Evaluation of Technical and Commercial Bids for selection of System Integrator for the project.
Involved in Technical Workshop of CCTNS at NCRB, New-Delhi.
Responsible for k-YAN (an integrated community computer) last mile support in J&K region.
Managing a team of 25 engineers in 25 districts and Monitoring their work in 252 remote CSC (Common Service Centers) locations within the 25 districts.
Sysnet Global Technologies (P) Ltd. (New Delhi)
Sr. Customer Support Engineer.
04-09-2004 – 13-12-2009. (5.3yrs)
KRA: Providing Support to every branch of State Bank of India in the
Northern region including all ACER Sites, High Court & Handloom Departments.
Timely response to customer queries & responsible for the customer technical support.
Technical Support for all hardware, software and network issues.
Installing and Configuring Active Directory.
Technical guidance to New Recruits.
Managing Folder & User Permissions, Disk Management and Configuring Email Clients.
Installing Printers and other Device Drivers.
Creating and Erasing Users from the Active Directory Console whenever required.
PCS Industries (In Beeco Business System, Srinagar)
Technical Support Engineer.
25-09-2002 – 30-07-2004. (1.10 yrs)
KRA: Providing technical support to the customers, online or onsite.
Customizes and tests computer systems, and resolves configuration conflicts and errors.
Install, integrate, and configure new computer systems and hardware. Diagnosing of Problems,
Troubleshooting and upgrading, Installation of Hardware & Software Components.
Projects Handled:
CCTNS Project
J&K Worked as SI to Crime and Criminal Tracking Network & Systems for JK Police
February 2013
CCTNS Project
&K Worked as Consultant to Crime and Criminal Tracking Network & Systems for JK Police
July 2010
SSDG & CSC Project
Civil Secretariat, Government of Jammu and Kashmir Implementation of State Service Delivery Gateway (SSDG), e-Forms, and Common Service Centers (CSC)
March 2010
Handicraft Department, Srinagar Implementation of Wireless Network instead of Wired (Wi-Fi)
January 2010
International Standard Health Care, Srinagar Implementation of Biometric Time and Attendance Solution
December 2009
Jammu and Kashmir Bank, Residency Road – Srinagar Implementation of Biometric Time and Attendance Solution
August 2009
CIPA Project for JK Police Installation of ACER Desktop Pc’s in 23 Police District in the northern region
November 2006
Jammu and Kashmir Bank, Srinagar Installation of Loose Banknote Counting Machines all over Kashmir including Kargil and Leh
June 2004
Directorate of Agriculture, Srinagar Setting up a Network By means of Switch
May 2004
Accountant General’s Office, Srinagar Setting up a Network By means of Switch
March 2004
Central Institute of Temperate Horticulture, Srinagar Setting up a Network by means of a V-SAT] – (Ministry of Agriculture, Govt. of India) Dec 2003
Handled Sales Exhibition for Ten days at Srinagar for PCS Industries Ltd
Worked on Wireless Devices, Bio-Metric Devices, Adsl2+ Routers, Switches, Hubs, Cat Cabling, High Speed Tally Printers (Line & Dot Matrix), Network Printers, Laser Printers, Passbook Printers, Dot Matrix Printers & DeskJet Printers, Scanners, Digital/ Web Cams
Education Qualifications / Special Skills / Work Experience:
MBA
IT Karnataka State Open University
June 2015 70.1 %
ITIL Foundation
Global IT, Janakpuri, New Delhi
July 2015 Certified
B.Sc.
IT EIILM University, SIKKIM, Jhorthang
Dec 2011 70.8 %
CEH v6 Rooman Technologies, New Delhi
Feb 2011 Certified
MCSE
IHT, New Delhi
Mar 2007 Certified
CCNA 1, 2 Kashmir Govt. Polytechnic
Nov 2006 Awarded
3 Yrs Diploma in Elex & Comm SSM Polytechnic College, Srinagar
Mar 2005 60.1 %
Diploma in ICWP Informatics Computer Institute
May 2000 Awarded
10+2 Level Tyndale Biscoe School Srinagar
Oct-Nov 1998 60.1 %
10th Level Tyndale Biscoe School Srinagar
Oct-Nov 1996 55.2 %
Work Experience 12.7 Years
Work Location during last 8yrs Delhi, Srinagar and Jammu.
Preferences Manager IT, IT Infrastructure Manager, Service Deliver Manager, Operations Manager, Assistant Manage IT, Team Lead.
Previous Job Title IT Infrastructure Manager & Project Coordinator.
Operating Systems known:
Dos 6.22, Windows 95\97\98\98SE\ME, Windows 2000\Xp, Windows 2003, Debian GNU Linux (Knoppix), Windows Vista, Windows 7 & Windows 8
Additional Special/Technical Skills:
Knowledge of advanced computer troubleshooting techniques.
Ability to make administrative procedural decisions and judgments.
Knowledge of customer service standards and procedures.
Knowledge of a wide range of computer systems software, hardware, and communications.
Ability to simultaneously coordinate and complete multiple projects.
Ability to handle workgroup, Install and Configuring Active Directory.
Configuring of email clients, Recover Systems and User Data.
Ability to Install and Configure Bio-Metri & Face Recognition Time and Attendance Solution with Desktop or Web-base Software support.
Ability to Configure, Manage User Profiles and Local Group Policy.
Ability to Install and Configure LAN, WLAN (Wi-Fi).
Ability to Monitor, Configure, Troubleshoot Disks and Volumes.
Ability to Install, Assemble and Configure Computer Systems, Hardware, and Peripherals.
Knowledge of Adobe Photoshop, Adobe Dreamweaver, Adobe Acrobat Professional, HTML, Microsoft Office, Microsoft Visio, Microsoft SQL, Team Viewer and Dameware.
Remote Management, IT Infrastructure Asset Management, System Administration and IT Auditor.
Networking:
Able to handle multiple tasks Perform an attended and unattended installation of Windows 2000. Upgrade from a previous version of Windows to Windows 2000\ 2003 Server\ Professional.
Install, configure, and troubleshoot network adapters.
Hands on experience of Wireless devices, ADSL2+ Routers, LAN, WLAN (Wi-Fi), Exchange Server, Microsoft Outlook Express, Instant Messaging, Internet Connection Sharing on Windows 98 Network, Windows 2000 Network, Windows XP Network, Windows 2003 Server Network, Windows Vista, Windows 7 and Windows 8.
Skills:
Project Planning, Team Management, Vendor Management, Pre – Sales, System Administration, Troubleshooting, Project Based Travelling, IT Operations, System Deployment, Asset Management and Technical Directions.
Database:
Installation of SQL Server 2008, Adding users to DB, Backup and Restore DB, Import and export DB, Attaching and detaching a DB.
