Values Based Leadership
I’m a strong advocate of values-based leadership. No single leadership style or personality type is effective in every situation. To succeed we need values to guide us, the wisdom and participation of others, and flexibility.
Values: A person’s core values, as well as their personality, impact how they behave in a given situation. While leadership theories try to explain what style or personality type is most effective in a given situation, they often underestimate the impact of personal values on our behavior. We align our behavior with our values. To be effective, leaders need clearly understood values to guide them in complex situations involving conflicting opinions. Further, adhering to those values is an important part of earning the much-needed support, trust and respect of their followers.
Flexibility: I’m typically a collaborative, people-oriented leader. There are times, however, when I have to give explicit orders and times when I have to delegate and take a hands-off approach. Again, values play an important role in making decisions, as well as getting agreement and support for those decisions.
Participation: Empowering and motivating people are pivotal to successful leadership. I work to understand and respect the strengths, aspirations and values of my team members, then lead to achieve their needs as well as those of the client and project. By creating a collaborative, supportive work environment and ensuring inclusion and participation in decision-making, people become empowered and develop a vested interest in the work they are doing. People who are empowered and passionate about a common goal do not have to be pushed to perform.
Profile & Strengths
Program Manager/Project Manager
A competent functional expert with over 9 years of relevant experience in the IT Industry. Spearheaded as Program/ Project Manager with Mphasis An HP Company & LRN Technologies.
Certified project manager with over 9 years of experience in IT Infrastructure, Software Development, Business Analysis, Budgeting and Team Management in small to large, complex environments. Diverse technological background. Interface with all levels of management. Effectively bridge the IT / business communication gap. Skilled at turning around at-risk projects.
Single point of contact for all activities including Process Improvement and Compliance.
Overall experience of more than 14 years.
Well versed with Applied Project/Program Management Planning
Practices ITIL V3 and PRINCE2.
Skilled in creating high level reports using MS Office tools (Excel, PowerPoint and Word).
Skills Set
Pre-Sales & Market Analysis Analysing market, preparing data metrics, Identify the business need for the project, do initial consultation, negotiations , Effective communications, Relationship management, Initial Proposals, Agreements and Contracts,
Project Management Project Charter, SOW, Stake holder Management, Project Selection, Estimations, Planning and Scheduling, Identify Critical path, Identify Project Milestones, Risk Management, Change Management, Team meetings/Scrum Meetings, Project Data Metrics, Adhere to Process, Test Case review, Demo, Gap Analysis, WSR, Bug Dashboard, Project Review, Deployment(QA,UAT,Dry Run, Production), Lessons Learnt, Release notes
PM tools MS Project 2013, WBS, Excel, Share Point, TFS, Jira, Service Center, MPP
BA/Requirement Gathering Interview methods, Questionnaires, Documentary evidence, unconventional thinking, Preparing RFQ, RFP, BRD(HLD), FSD/FRD(LLD)
Project Cost/Estimations Bottom top approach, PERT method, Story Point, Top Bottom approach, EVM, Costing, Budgeting and forecasting,
System Design/Architect Business Case Diagram, Use Case Diagrams, Flow Charts, Collaborative diagrams, System level Architecture, Identify the Technology, and do Feasibility assessment, Visualize requirement(wire frames)
Methodologies Agile(Scrum and Kanban), Water fall ,Iterative, V, Evolutionary
Data Analysis BI, Data Mining, Analysing Data, Reports & Graphs, Pivots, P & L statements, Derive ROI, IRR,
Framework & Models .Net, PHP,MVC, LAMP,WAMP, Gencart, Gaming(Physics ODE Engine)
Domain Knowledge E- Commerce, Education, CRM, ERP, Vendor Management System, e-learning, Data Analytics, BI, Mobility, IT Infrastructure
DB and Excel Pivots, Logical Data Interpretation, KPI using Excel sheet, Minitab, Dashboards
SEO Activities Preparing Analytical reports for business or for top management strategic decision making
Training Update SOPs and train new hires on the process
Business Process Excellence or Data Quality Skills
Six Sigma Implemented DMIAC model for Large Client Support Project, Guiding and leading BPE team in doing RCA, CAR and PAR
Business Process Excellence Played a key role in building integrated process on SharePoint 2010(Consol Community),
Documentation(Project and Process), Data Metrics, Dashboards,
Quality Assurance Preparing Process documents/Reviewing and providing feedback, preparing organizations data metrics, validating the data, publishing to stake holders, Helping Internal audit team
Core Competencies
PMP Project Management Systems * Migrations * Account Escalation Procedures * Service Delivery Monitoring * Client/Vendor Management * Disaster Recovery Planning * Infrastructure Stability * Upgrades Cost/Benefits Analysis * Deployment Risk Management * Staff Management * PRINCE2 Practitioner* Excel Power User * PMO * Business Development * Process Re-Engineering * Strategy and Planning * Financial Reporting * Budgeting & Forecasting * Complex Project Management * Systems Integration * Software Development Life Cycle – SDLC * Client Relations * Client Reporting * Training *
EXPERTISE
PMI methodologies, SDLC, Microsoft Project, PowerPoint, Excel, Visio, Office Suite, Oracle, SQL Server, Unix, C, Java, HTML, XML, CSS
Professional Experience
WIPRO Infotech, Pune
Oct ’15 – Present
Project Manager
Roles and Responsibilities
Responsibilities Understand Customer Service vs Customer Experience, Production Support Project management, Vendor Management, Requirement gathering, Data Analysis, Defining Product Road map, Business Process Excellence, Gap Analysis, Stake Holder Management,
Projects GIS (Global Infrastructure Services), Data Center Migrations, Recommissions and Decommisions
Methodology & Techniques Agile Scrum, Agile Kanban, Waterfall
Tools Jira, Basecamp, Sharepoint, Team Track and Salesforce
Project Documents Prepared Project Scope document, MPP
LRN Technologies, Mumbai
Jan’13 – Aug’15
Project Manager
Roles and Responsibilities
Responsibilities Understand Customer Service vs Customer Experience, Production Support Project management, Vendor Management, Requirement gathering, Data Analysis, Defining Product Road map, Business Process Excellence, Gap Analysis, Stake Holder Management,
Projects CAT, FluidX, eCode, Mobility, Production Support, howistheanswer.com, SDLC, Single point of contact for DuPont, 3M, First Data Corporation in terms of handling end to end projects.
Methodology & Techniques Agile Scrum, Agile Kanban, Waterfall
Tools Jira, Basecamp, Confluence, Perforce, Sharepoint, Team Track and Salesforce
Project Documents Prepared Project Scope document, MPP, Product Backlog, Scrum Meeting report, Bug Dashboards, WSR, Project Forecasting, Project Data Metrics, Writing Project Stories, Process Documentation, Requirement documentation, FRD, SOP
Technologies PHP, Angular, Node.js, JavaScript, HTML, CSS, Perl, MySQL, Oracle 11g,
Project Quality initiations Code review, Unit testing, Project reviews, Test cases review,
Testing tools QTP, and Manual testing, Jira for bug tracking
Achievements Stepped in to a newly formed department and completely shaped the entire Project Management Office (PMO) across the organization. From the ground up, created the Project Management Office (PMO). Project manage the prioritization, potential risks/benefits, requirements traceability, financial tracking, delivery and maintenance of projects. Specialties: SDLC, Project, SharePoint.
MphasiS an HP Company, India
Nov ’08 – Jan ’13
Project Manager– IT Infrastructure
Roles and Responsibilities
Responsibilities Production Support Project management, Vendor Management, Requirement gathering, Data Analysis, Defining Product Road map, Business Process Excellence, Gap Analysis, Stake Holder Management, Effort Estimate and Budgeting, Defining Product Road map, Business Process Excellence, Responding to RFP’s, and preparing RFI
Projects Affinia – End to End Life Cycle of all Infrastructure projects.
Methodology & Techniques Agile Scrum, Waterfall
Tools Salesforce, Jira, Sharepoint, MPP, MS Visio and MS Project
Project Documents Prepared Project Scope document, MPP, Product Backlog, Scrum Meeting report, Bug Dashboards, WSR, Project Forecasting, Project Data Metrics, Writing Project Stories, Process Documentation, Requirement documentation, FRD, SOPs
Technologies HTML, CSS, .Net
Project Quality initiations Unit testing and Project reviews
Testing tools QTP, and Manual testing, Jira for bug tracking
Achievements Became the SME for all Affinia projects across Mphasis.
Strategy and Governance
Business Relationship Management
Project and Program Delivery
• Excellent problem-solving and critical-thinking skills
• Technical Skills
EDS
Aug’06 – Nov‘08
Team Leader – Service Desk
Roles and Responsibilities
Responsibilities Maintain daily, weekly and monthly SLAs, Level 2 point for any escalations, improve CSAT, KPIs for the team, monthly score card and share feedback, improve client relationship
Client: Xerox – Tier 1 Service Desk
Achievements: Became a team leader in a span of 9 months from joining the service desk. Awarded the best advisor with a score card of 4.8 as an average for 6 months in a row.
IBM Daksh, Mumbai
Customer Care Representative
Mar’05 –Jul’06
Roles and Responsibilities
Responsibilities Customer Service, Handle level 1 calls from Citibank NA clients with regards to their queries on their banking account.
Client: Citibank NA
Achievements: Awarded the rookie of the training batch.
Ste’ ParamTex, Africa & Kuwait – Senior Textile Merchandiser Feb ’03 – Feb ‘05
Roles and Responsibilities
Designation Sr. Textile Merchandiser
Responsibilities Meeting with buyers with regards to what their requirements, Knowledge of current markets in US, Europe and Asia
Client Local buyers in Africa & Kuwait
Intertek Testing Services, Vikroli – Senior Lab Technician May’02- Jan ‘03
Roles and Responsibilities
Designation Lab Technician
Responsibilities Test various garments and fabrics to check on different parameters as per ISO standards
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TECHNICAL STRENGTHS:
ITIL V3 Foundation
MS Project Planner
Ticketing tool : Jira, Team Track, Service centre
MS Office
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Volunteer :
Active member of an NGO “Shanti Niketan” in Vasai (East) that helps the old age people.
Active member of an “Bal Krida” in Vasai that helps children in their up-bringing.
Part of Company CSR team that visits “Anand Niketan” and plants tress twice a year.
I am very passionate about helping other especially children when it comes to their up-bringing and schooling. I have been part of the above NGOs for, the past 10 years and I make it a point to visit them atleast once a month and spend my weekend with them which enlightens them and gives me inner peace.
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EDUCATIONAL & PROFESSIONAL DEVELOPMENT
Diploma In Textile Chemistry , 1999 – 2002
SASMIRA, Mumbai, Maharashtra,, India
Passing Aggregate 76.13%
Professional Certifications
PMP trained, to be attempted in 4th Quarter 2015
ITIL V3 (Foundation) Certified.
PRINCE2 Practitioner Certified
Lean Six Sigma Black Belt trained – To be attempted in 4th Quarter 2015
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PERSONAL DETAILS
Date of birth: November 24, 1981
Languages Known: English, Hindi, Marathi, French and Arabic
References: Available on Request
