Bachelor of Engineering
CCNA
Fortinet Firewall Administrator
Cyberoam Firewall Administrator
ITIL
* pursuing CCIE
1) Xchanging LTD (Sep 2007 to Jun 2011)
Designation: System Support Engineer
Role: Team Leader
* Responsible for managing the team to support for 800 employees, L1/L2 support
2) MAB Group of Companies (Jul 2011 to Present)
Designation: Group IT Manager & Techno-Commercial Manager
* Responsible for managing the IT Infrastruture globally for 12 SMB datacentres spread across 4 countries.
* Responsible for provind designs/solution and implementation of various IT projects.
Profile
An IT professional having more than 8 years of total work experience.
Technically sophisticated and business savvy management professional with a pioneering career reflecting strong leadership qualifications coupled with “hands on” information system, networking expertise and project management. Maintain focus on achieving bottom line results while formulating and implementing advanced technology and business solutions to meet a diversity of needs. In past 4 years, have delivered more than AED 500,000 in cost savings through vendor negotiations and system improvements. Superior record of delivering simultaneous large scale, mission critical projects on time and under budget.
Dynamic, Solutions-oriented professional, offering more than 4 years of progressive experience in Project Management, Resource Management, Business Development, and Vendor Relations within a global environment. Accomplished IT leader; commended for generating substantial cost savings; successfully utilizing technology and engineering solutions; and effectively overseeing high-performing IT teams in multi-discipline fields. Equipped with well-defined communication, analytical, technical, problem-solving, multitasking, and management skills. Highly effective manager; accounted for managing operational strategies and enterprise wide implementation projects, while consistently executing revenue-producing activities.
Skills Summary
Skilled communicator, able to create open lines of communication between client, team members and customers
Technically very sound, do not hesitate and very enthusiastic to get the hands on the project when required
Track record of delivering results with deadlines and SLA
Strategic Planning, Change Management and Implementation
Budget Development and Administration
Continuous Process Improvements and Policy making
Organizational Leadership and Team Building
Process oriented and follows SOP for any job
IT Strategic Planning / Business Solutions / Team Leadership / Cost Saving & Budgeting / Project Management Capital Expenditure Planning / Contract Negotiations / Vendor & Client Relationship
Professional Summary
July 11 to present
Group IT Manager
MAB Group Of Companies, Dubai
Work experience includes activities like:
1) In-House IT Infrastructure:
Managing & maintaining complete IT Infrastructure including Access Control and CCTV for the entire organization (Global Infrastructure – 13 subsidiaries across 7 countries) through a highly technical qualified team.
Active member of Policy & Process team for the organization.
Decision maker for all IT related jobs including procurement and training.
Strengthening the IT infrastructure through to implementing new technologies.
Ensure the team is provided proper training and kept updated with the new technologies.
Facilitated weekly/monthly meetings, individual consulting and quarterly/half yearly performance evaluations to motivate the team and prepare a cohesive work environment.
Set target for every team member and evaluate their performance on a regular basis there by increasing their work efficiency. Maintain SOP, Change Management and its documentation process is maintained for all the systems.
Writing documentation for ICT procedures, security and disaster recovery.
Reporting to the Directors of the organization, regularly communicating and discussing with them on the new process and best practice implementations.
Full network administration, connection establishment between remote offices, ensuring security protocols adhering to company policy etc. Streamlined Information Technology department by separating support tasks and implementing best practices.
Backup Management, Monitoring and Management of servers through third party tools.
Plan and Manage the IT budgets and the expenditure on hardware and software.
Inventory Management of both software and hardware; also perform routine audits of systems and software.
2) Client Projects
Project management and documentation.
Planning and Defining Scope for the project. o Client, Supplier/Vendor Management.
Resource planning, Project cost estimations and budgeting.
Activity planning and project scheduling.
Prepare project documentation and work completion report.
Managing and leading the project team.
Involved in the designing and implementation activities.
Risk analysis – Managing risks and Issues.
Team leadership and strategic influencing.
Make sure quality standards are met within the deadline.
Monitoring sub-contractors to ensure guidelines are maintained.
Managing project deliverables in line with the project plan.
Project evaluation and Quality check.
Provide cost effective solutions based on the clients requirements.
Cater the needs of client’s w.r.t the project.
Early Career
Jul 2011 – Aug 2012
Senior Network Engineer
MAB International Services LLC, Dubai
Managed various IT projects for Data centers, Windows Servers, Networks and Wireless system.
Have led teams with highly qualified engineers on various projects.
Managed high level secured networks for the organization and various clients.
Well versed in Virtualization, Microsoft Servers, Security Firewalls, Networking, Storage system, Backup & Monitoring systems.
Have hands-on experience in IP CCTV System and access control system.
Configured and administering Fortigate firewalls for various location and have established connectivity between remote offices.
Configured and maintaining DC, DHCP, DNS, AD and File Server for the Head office and remote office.
Re-configured the entire network for head-office and designed the network for remote offices around the globe.
Configured network for various projects for from core level with various VLANs and routings.
Have designed and configured almost half petabyte storage and more than 5 projects with around 250 Terabybte each.
Designed virtualization system on Hyper-V & VWware with high availability for various servers.
September 2007 to June 2011
System Engineer
Xchanging, India www.Xchanging.com
Xchanging (Acquired Cambridge Solutions Ltd in 2008) is a fast growing, pure-play global business processor, providing complex industry specific processing services to blue chip customers.
Project a)
Information Systems:
Purely a technical support job, working on various systems, has to provide support for the organization.
January 2010 – June 2011
System Support Engineer
BWise
Roles and Responsibilities:
Support 600+ employees on various systems.
Network/Switch administration.
Microsoft Server administration – Active Directory (AD), File Server DHCP, DNS, WSUS, ISA Server etc.
Maintenance of User Access in File server and Microsoft Visual Source Safe database server (VSS).
Monitoring the Server Performance through HP Sitescope.
Level 1 Support engineer.
Preparation of Monthly Inventory Reports.
Project b)
January 2010 – June 2011
Team Leader
BWise (GRC Application) software.
Roles & Responsibilities:
First point of contact & Support for global customers.
Manage the flow of day-to-day operations.
Assign tasks to team members and making sure SLA’s are met.
Provide training that team members need.
Pay special attention to escalated issues.
Approve the change request made by team members.
Coordinate with the Development team & Clients on the change request made to fix the bugs.
Prepare strategy, shift rooster and reports.
* 45 days visit to Netherlands for extensive training and knowledge transfer.
Professional Affiliation
“PAT ON THE BACK” award winner for the period July – December 2009 for my extensive contribution for the project.
Education
Bachelor of Engineering in Electronics & Communication Engineering
Anna University, Chennai (Asan Memorial College Of Engineering & Technology)
Next Step To:
CCIE (On going) ITIL V3 (Information Technology Infrastructure Library) & PMP
Certifications
CCNA (Cisco Certified Network Administrator)
Fortinet Administrator
CCNSP (Cyberoam Certified Network & Security Professional)
Computer Proficiency
RDBMS : Oracle 8.0/9.2/10g WEB TECHNOLOGIES : HTML APPLICATIONS : Microsoft Office applications
