CV, IT Manager Seeking for suitable Job

2012 – Present Information Communication Technology (ICT Manager) @ INAYA Facilities Management Services LLC, A member of Belhasa Group

•   Design and manage the complete IT infrastructure in the offices and operational sites.
•   Report to General Manager on IT issues that impact business
•   Ensure SLA’s are met for user’s support requests for IT related issues.
•   Make presentations to the management team on IT strategy, new solutions being explored.
•   Manage the CMMS project and ensure deliverables are met and rollout schedules are adhered to.
•   Take necessary steps to reduce IT costs to the company both capital costs and running costs.
•   Recommend optimum configurations for Personal Computers, printers, notebooks and servers.
•   Meet budget figures for IT expenditure
•   Provide solutions or resolve IT related technical problems that cannot be solved by Support Engineers.
•   Evaluate software and recommend the right one that suits the business needs of the company with a view of keeping the cost to the company to the minimum.
• •   Explore new IT solutions that maybe beneficial to the company by way of improving the efficiency or reducing cost of doing business.
  •   Perform Business Software Administration, Systems Administration and Network Administration in the absence of your team members.
  •   Take necessary steps to ensure business continuity by designing and maintaining a data backup strategy for Critical business information.
  •   Ensure organized IT Structure and maintenance of IT records / assets.
  •   Monitor Team members on Timely response to IT Services / Support request.
  •   Ensure proper monitoring of cost + preparing proposals to reduce the cost.
  •   Appropriate software and hardware installation to suffice the requirement of end users in conjunction with the budget as well as eligibility.
  •   Ensure proper maintenance of IT both software and hardware.
  •   Manage the people reporting to the jobholder.
  •   Manage the necessary reports from the business software system and provide them to the concerned departments as per the business requirements.

    2011 – 2012 Systems Engineer @ Al Futtaim Carillion LLC, Al Futtaim Group

  •   Implement security tools and practices across servers and applications/services.
  •   Ensure configurations and data backup of services and implement recovery from disaster
  •   Assist in the operation and maintenance of LAN/WAN and its services.
  •   Function as wholesome Systems Administrator independently
  •   Record servers and services/applications logs and analyses them
  •   Deploying best security measures
  •   Study and evaluate for appropriateness both commercial and open source security tools.
  •   Install Firewalls: application gateways and Access Control List based packet filters
  •   Configure and installation of routers, VPN, switches, access points and Network like Virtual Private Networks, ADSL, DSL, broadband etc.
  •   Propose, plan, experiment and implement robust authentication mechanisms – both network and host based.
  •   Assist in identifying, recommending and implementing new processes or amendments to current ones to improve team functionality and services
  •   Review network documentation against regulatory & security standards, best practices and company requirements
  •   Recommend and implement Network security measures
  •   Protect systems – servers and services from external and internal threat
  •   Installation of OS and required service packages: both open source and proprietary
  •   Updating and maintaining OS and software to the latest releases, patches, etc.

  • 2008 – 2011 IT Support Engineer @ Emrill Services LLC

    •   Creating and Managing of Users, Groups and Organizational Units in Active directory.
    •   Implementing & Managing Group Policies.
    •   Managing Access permission for user’s \ File server Administration\ Share drives & Folders
    •   Installation and administration of windows 2008 Server, ADS, DNS, TCP/IP, DHCP
    •   Backup and disaster recovery management.
    •   Installation of SQL Server and Oracle
    •   Configured E-mail Address policies and Journaling throughout the Domain
    •   MS Outlook, Outlook Web Access Including configuration, permissions, and forms based authentication and SSL configuration.
    •   Experience in administering Exchange server 2010 including installation, back-up, and troubleshooting.
    •   Responsible for managing LAN/WAN Installation and arrangements for Network Pc’s and Knowledge on

      Windows clustering

    •   Take responsibilities of including Desktop configuration, network connectivity, and network access issues and printer connectivity
    •   Anti-virus administration in Server \ Client Environment
    •   Installing necessary software’s and utilities for the end user.
    •   Troubleshooting the servers in case of failures.
    •   Implementing, maintaining and monitoring Network Systems and Data communications
    •   Scheduled maintenance activities at site during operations
    •   Maintaining uninterrupted power supply in order to ensure 0% downtime

      EDUCATION

      Master of Business Administration (MBA) Specialized in INFORMATION SYSTEMS Bachelor of Commerce (BCOM)