Profile
A distinguished Information Technology Manager with 16+ yrs experience in Project Management. Expertise in managing projects within Information System, Telecommunications, Customer Service and Manufacturing Environment. Solid background in directing programs to Enterprise Resource Planning (ERP) and web based applications. Proven ability to bridge technology and business goals to provide productive solutions. Experienced interfacing with key business units including Marketing, Finance, Operations, Human Resources, Manufacturing and Engineering in multi-cultural globe arena.
Areas of Expertise
-Project Management -Infrastructure Management -IT Support
-SLA Management -IT Staff Development & Motivation -Citrix Administration
-Intranet Portal Management -SAP Implementation -Team Leading
-MS Dynamics Implementation – POS Implementation
Employment Profile
Nov’10 – Jul’14
SaudiCast in Riyadh
Head ERP Implementation (IT Head)
Key Deliverables:
Led team that provided maintenance, support and implementation of Microsoft Dynamics having modules of Finance, Trade and Logistics, Production, HR & Payroll, Service, Inventory, quality and EP across.
Took full-circle approach of improving team morale, standardizing delivery of IT services, and improving both customer and inter-departmental relationships. Built the highest performing team of IT Specialists in the Organization as evidenced by continuously exceeding Service Level Agreements (SLAs)
Used extensive ERP implementation experience to analyze business policies and processes; deployed best practice solutions that aligned with business goals.
Extended the service life of legacy systems with minimal increased overhead and impacts to users. Reacted to increased in-house support of out-of-warranty computers by improving inventory controls, increasing staff training and workspace.
Co-developed root cause analysis process to get beyond symptoms of mission critical service interruptions. Identified underlying source of problems, and recommended solutions that were approved by the management, successfully implemented, and highly effective.
Prepared departmental budget for IT service management. Included variables and complexities such as operational changes, organizational changes, facilities changes, and proposed projects to build realistic budgets with attention to financial constraints.
Managing multi-location IT infrastructure. Established Communication Links (VPN, ADSL) to connect Head office, Regional offices and warehouse. Desktop Apps and operating system (Email System, MS Office & OS).
Implementing VOIP across HO and branches.
Migrated from legacy program to MS Dynamics 2009
Jul’05-Nov’09
Next Retail India Ltd., Mumbai
Senior Manager-IT
Key Deliverables:
Responsible for Asset Health Management and CAPEX handling for new assets.
Giving Training, Authorization to the Users. Responsible for Hardware, redundant connectivity for all the Shops (200 Own and 260 Franchises), Branches, Warehouse and HO.
Looking after the administration of LAN setup and software up gradation as per the requirements.
Accountable for Tivoli Backup Management, new store and distribution center roll out.
Key Highlights:
Implemented;
SAP IS-Retail as a Backend and SAP POS (Customised Screens) as Front-End.
SAP POS (Customised Screens) across 200 own shops and IS-Retail at 30 Branches & Warehouses.
SAP IS-Retail (FICO) in PlanetM Company.
SAP IS-Retail in Plugin Sales India Ltd
Tally 9.0 ERP System at franchises show rooms with synchronization at the end of the day. Also implemented FUTURA (POS) a German product across India.
Desktop conferencing for giving training to IT Coordinators.
HRMS, a web based attendance.
Centralized Helpdesk for all SAP related issues, hardware issues, networking and portal issues.
Implemented CIN across all the states.
MPLS VPN connectivity across all locations.
BarCode system in all the outlets and warehouse’s across the organization.
Actively involved in:
Designing www.next.co.in corporate web site.
Sizing and procurement of the IBM servers, Firewall, Computers and all other hardware.
Customization of the SAP.
Migration from Tally to SAP IS Retail and FUTURA to SAP IS Retail
Jun’00-Jun’05
ideocon International Ltd., Aurangabad
Assistant Manager-MIS
Key Deliverables:
Looking after the administration of LAN & WAN networks.
Accountable for the up-gradation of Legacy software as per requirement.
Organizing user training in SAP.
Projects Handled:
Designing of reports & BDC programs for Data upload and data extraction as per company requirement in SAP.
Data transfer from SAP to Legacy system.
Maintaining WAN setup consisting of ISDN, Leased Line, and VSAT for branches and Head Office.
System for Authorizing, Learning and tutoring.
Implemented successfully SAP 4.0B in South Zone (8 Branches).
Migrated from Foxpro based software to SAP 4.0B
SAP Exposure
Functional
Data transfer from SAP to Legacy system.
Involved in System Designing and deployment of the Database structures.
Designing in database Extraction from SAP Server and deploying at SQL end.
Transferring data from SQL of SAP end to SQL of Legacy system end through ASP.
Uploading data from SQL to Legacy system In FoxPro.
Material Management
Technical
Designed;
Report for maintaining Stock Ledger for a given period and plant.
Report for showing Movement of Material from a plant for a given period.
Purchase register and stock Receipt /Issue register for a Branch for a given period.
Sales and Distribution
Designed ;
Sales & Sales Summary Register for a Branch for a given period displaying the sales as well as sales return for the same.
Dealer wise/ location wise sales report which generate the sales as well as sales return as per the dealer mentioned or depending on the location (Area/Region) mentioned in the criteria.
Net Offtake report of a branch (dealer wise) for mentioned period.
BDC for uploading prices for various regions.
BDC for customer master upload for a plant.
Dealer list and their status.
Financial Accounting & Costing
Designed;
Credit Note Register & Summary for a branch
Debit Note Register & Summary for a branch.
Cheque Return Book for a branch displaying all the Cheque returns for a given period.
A Sales Officer wise collection report for displaying net collection for the mentioned period.
A Customer (Dealer Ledger), which displays all the transactions of a dealer with the branch for a given period.
Aug’98-Jun’00
Nilgiries Super Market Retail Chain, Mysore
E.D.P In-charge
Key Deliverables:
Preparing various sales, purchase and MIS Reports.
POS Administration
Accountable for administration of LAN setup and software upgradation as per the requirements.
Designing of databases and creating reports using SQL Server.
Giving access to users, data and maintaining security.
Jun’97-Aug’98
Kaynes Solar Energy Systems, Mysore
E.D.P. In-charge
Key Deliverables:
Designing Software for Maintaining Inventory System.
Maintaining Inventory Database in FoxPro. Rendering Desktop Support.
Jun’96-Jun’97
Hotel Dasaprakash Paradise, Mysore
System Administrator
Key Deliverables:
Managing and helping in debugging the Hotel Management Software.
Infrastructure Management. Rendering Desktop Support.
IT Skills Set
Languages Basic, FORTRAN, Pascal, COBOL, C
Programming Tools Visual Foxpro, Dbase, Foxbase, ABAP/4
Packages MS Office, MS Project
RDBMS (BackEnd) M.S.SQL 6.5,2005,2008
Web Tools HTML, Front Page
ERP SAP R/3 4.0B (Modules: S&D, FI-CO, MM,BI)
SAP IS Retail Version ECC6.0
MS Dynamics 2009, Tally 9.0
Operating Systems Windows9x, Windows2000, Windows XP, MS-DOS, Windows Me
Network Novel Netware 3.12, Windows NT, Windows 2003 Server, Windows 2008 R2 Server, Citrix XENAPP 6.5
Hardware Printers (Dot Matrix, Inkjet, DeskJet & LaserJet), worked on Data Switches, PSTN Modems (Internal & External), ISDN Modems, VOIP telephones, Routers (Zyxel, Cisco), Firewall, IBM Servers
Education
B.Sc. (Computer Science)
Mahajana’s College, Mysore, Karnataka
1995
Certifications
Completed One Year Course in Certificate course in TULEC.
ITIL V3 Certified. ITIL Registration Number: 3551562.
Microsoft Certification Id: 8398111
Microsoft® Certified Technology Specialist (MCTS)
MCTS Windows Server® 2008 Active Directory: Configuration
MCTS Windows Server® 2008 Applications Infrastructure: Configuration
MCTS Windows Server® 2008 Network Infrastructure, Configuration
MCTS Windows® 7, Configuration
Microsoft® Certified IT Professional (MCITP)
MCITP Windows® Server 2008, Server Administrator
MCITP Windows Server® 2008, Enterprise Administrator
Microsoft Business Solution- Id: 8398111
Microsoft® Certified Solutions Associate (MCSA)
Microsoft Dynamics® AX 2009 MorphX Solution Development.
Microsoft Dynamics® AX 2009 Installation & Configuration.
Microsoft Dynamics® AX 2009 Development Introduction.
Microsoft Dynamics® AX 2009
Projects Handled
Title “Student Information System” in TULEC. Project Comprises of Details about Students Studying at TULEC.
Organization Project details Role Implementation Team Size Handled
Next Retail India Ltd. Implemented Tally in all the stores, branches, warehouses and HO across India. Project Manager PAN India 22
Next Retail India Ltd. Implemented FUTURA a German POS Software solution across all the stores in India Project Manager PAN India 22
Next Retail India Ltd. Implemented SAP IS-Retail Ver ECC 6.00 – Retail having modules FICO, MM, SD and BI and Integrated with POS software. Project Manager PAN India 24
Plugin Sales India Ltd. SAP IS-Retail Ver ECC 6.00 – Implemented SAP IS – Retail having modules FICO, MM, SD and BI Project Manager PAN India 10
Saudicast Implemented Micrsoft Dynamics in the Group having Finance,Trade & Logistics, HR & Payroll, Production, Quality, Lean CRM, Enterprise Portal & Service Management. Project Manager Riyadh 13
