Profile
• Around 9+ years of result oriented professional experience in IT Management / Administration,
• Experience in supporting large scale enterprise infrastructure.
• Knowledge &Expertise in ERP installation, configuration, setup and management, ERP solutions and Training client’s user (Sales, Purchase, HR, Admin, Maintenance, Production planning modules, Finance Management system.)
• Experience in Lead business requirements and needs assessment through interviews with business owners and functional users.
• ERP Solutions/Process Improvement through systems evolution, driving new ideas, objectives and development of systems evolution, enhancing the customer value and customer experience.
• Excellent analytical, problem solving, communication and time management skills.Ability to work under pressure, and deliver on time.
• Team player with excellent written and oral communication skills,Good interpersonal skills.
• Procurement of ITassets, recruitment of engineers, tender fillings, preparing and negotiation of SLA’s and managing clients.
• Management and coordination with the suppliers of large infrastructure related projects at international level.
• Experience as Change Manager, Implementation of new processes and optimization of the existing ones.
• Dealing and Coordination with vendors and 3rd party service providers.
• Experience Networks, servers, LAN, WAN and Desktop level Support, assistance, troubleshooting and Administration.
Skills (Technical Competence, Domain Knowledge & Exposure)
ERP Implementation & Post Implementation Support : PIIPL PERPS ENTERPRIE EDITION.
Databases : SQLserver 2005/2008
Operating Systems : Windows server, windowsvariants, Linux.
Utilities : OEM, Export/Import,
ERP : Piipl HRMS/FSCM/CRM/Admin/PPC/MAINTENECE
Software Testing : QTP, RFT, BUGZILLA.
Firewall : Cyberoam
Antivirus : MacAfee,Norton, Kaspersky
Networking : LAN, WAN servers, desktops, printers, support, troubleshooting and administration
PABX : Avaya system.
SCM SYSTEM : Preps ERP.
Other : Cloud System,Outlook
Manufacturing and Production.
Government Organization.
Educational Institutions
IT Organization.
Tours and Travels.
HR services.
NGO.
Professional Experience
• Working as an IT MANAGER /ERP Implementation & Support (IT/ERP MANAGER) in Maverick Info systems Pvt.LTD, Thane, Mumbai, India from March 2014 to Feb 2015.
• Worked as a IT Co-coordinator / ERP PROJECT MANAGER in Manifa Paints and Powder Coating , Al-Jubail, Saudi Arabia from April 2013 to Feb 2014
• Worked as Erp/Information Technology Manager in Kgreen Computers and Technologies, Thane, Mumbai from Nov 2009 to March 2013.
• Worked as Network Engineer in CCLOpto Electronics Pvt.Ltd. Navi Mumbai, Mahape, India from Nov 2008 to Oct 2009.
• Worked as Software Engineer in Sutra InfoTech, Thane, Mumbai, India from Sept 2006 to Oct 2008.
Projects & Achievements
Project #5 : IT Infrastructure (hardware, network and software)
Client : NGO
Duration : March 2015 – Dec 2015
Role : ERP-software consultant/coordination /implementation
Responsibilities
• Manage all business critical projects end to end.
• Sitting with the business weekly to ensure all key stakeholders are being kept updated with progress reports but more importantly understand the detail of their requirements.
• Manage all vendor relationships as and when required.
• Analyze current systems & processes, implement new web based applications as required.
• Develop a long term IT and Project strategy
• Manage the IT budget
• Ensure the Technology team are kept motivated and engaged at all times
Project #4 : Educational domain ERP.
Client : National group of schools and colleges.
Duration : Nov 2014- Feb 2015.
Role : ITManager, sales, Delivery and Support
Responsibilities
• Managing completeness and integrity of operations planning & execution
• Coordinating services in a timely way, as required, to support project work and business operations
• Building and forging strong working relationships with clients
• Providing effective, considerate leadership and management, taking responsibility for your staffs development & performance.
• Management of the Technology operating budget
• Coordinating and supporting joint technology projects.
• Helping sound change & incident management
• Coordination and execution of activities and operational procedures subsequent monitoring activities.
• Timely and effective resolution of user incident requests
• Record and fulfill user requests, investigation, diagnosis and escalation if required. Provide recommendations for improvement.
Project #3 : ERP Implementation and IT managment.
Client : Tours and travels.
Duration : June 2014 –September 2014
Role : ERP PROJECT MANAGER/ COORDINATOR.
Responsibilities
• Managing ERP project operations to achieve business objectives and ensure optimum utilization of available resources.
• Administration of ERP’s : –
User creation, authorization control and system support for
– Customization/ Development of sessions in ERPs.
– Documenting user requirements and developing specifications for customization.
• Research for new updates of the ERP system in relation to the business domain and enhance the IT Infrastructure.
• Integrating with other modules, integration testing & extending Post Go-live support, including training support to end-users.
• Drafting functional requirements for ERP systems to represent the processes and functions involved.
• Guiding the users in using various modules and the management for various functional issues.
• Interacting with users and management by calling the meetings to provide the solution.
• Rendered Post implementation support.
• Analyze and provide business solutions. Manage cross functional project teams and maintain control of progress, quality and budget , Provide end to end Program Management services for projects, transformations, site consolidation, Joint Venture projects
• Provide internal support to grow and mature the PMO group, foster collaboration and sharing of methodologies, strategies, tools
Project #2 : ERP (for entire organization)
Client : Manifa Paints and Powder Coating, Saudi Arabia.
Duration : May 2013 – Dec 2014
Role : ERP PROJECT MANAGER/ COORDINATOR
Database : Sql Server 2008
Environments : PERPS 5.1 by PIIPL.
Responsibilities
• Implemented PERPS VER 5.1 on Servers and Clients.
• Configuared Windows Cleint server and Database server for ERP.
• Responsible for ensuring all Infrastructure services are delivered in accordance with agreed Service Level Agreements and agreed project plans
• Communicate with all project stakeholders and managers of assigned cross functional project staff.
• Collaborate with Security, Compliance and Legal, ensuring proper project governance and controls.
• Plan and organize each project. Plan and allocate internal and/or external resources to accomplish project tasks
• Drive business value and achieve the project objectives
• Manage quality, timeliness and cost of the deliverables
• Manging IT- Managed PBX systems.
• Create and maintain control over the project’s budget and status
• Report project status and issues where help is needed to the appropriate escalation authority, manage conflict.
• Closely involved with developer to resolve the issue during implementation phase.
• Backup of databases.
• Fine-tunedthe application server.
• Daily Monitoring servers.
• Restricting access, also update, insert, and delete access to users and Departments. Providing select only access.
• Issue resolution and troubleshooting skills in timely manner.
• Trained users and support business requirements Coordination with different departments to implement ERP.
• Ensured assignments are closed within Budgets, Worked closely with business and IT teams for closure of process.
• Installation of change assistance and uploading the template.
• Define detailed business functional requirements.
• Performing activities like unlock account, running sql scripts on demand developers and users.
• Gathering requirements from users & deploying ERP .
• Discuss solutions with clients based on the SRS conducted andLimit the requirements so that projects can be completed on time.
Project #1 : HRMS & Finance Application Support for 99Solutions
Client : 99 solutions
Duration : April 2010 – Sept 2010
Role : IT Administrator – Erp coordinator.
Database : MYSQL server 4.1
Responsibilities
• Fine-tunethe application server, process scheduler, webserver for HRMS/FAS.
• Daily Monitoring FAS/HRMS servers.
• Monitoring database.
• Restricting sysadm access, update, insert, and delete access to HRM/FAS. Providing select only access.
• Issue resolution and troubleshooting skills in timely manner.
• Involved in applying bundles and upgrade of tools and application.
• Backup the database before starting upgrade process.
• Performing activities like unlock account, changing sysadm password, running sql scripts on demand developers and business users.
Education & Qualifications
• Bachelor’s degree INFORMATION TECHNOLOGY from-MUMBAI UNIVERSITY –2006
• Bachelor’s degree in LAW from — MUMBAI UNIVERSITY — 2014
• Diploma COMPUTER TECHNOLOGY from Mumbai University — 2002
• Diploma in Software Testing, IBM SEED Technology –2012
• WEB Centric Certificate — NIIT–2001
• PMP Coaching and training –– QMS institute Mumbai –- 2016
