Professional Experience
Sr. Enggr, GSD * Project Delivery Team
Sify Technologies Limited.
January 2015 – Present (11 months)
Primary ongoing responsibilities for Project managements are:
Project Planning:
* Define the scope of the project in collaboration with senior management
* Create a detailed work plan which identifies and sequences the activities needed to successfully complete the project
* Determine the resources (time, money, equipment, etc) required to complete the project
* Develop a schedule for project completion that effectively allocates the resources to the activities
* Review the project schedule with senior management and all other staff that will be affected by the project activities; revise the schedule as required
* Determine the objectives and measures upon which the project will be evaluated at its completion
People Management:
* In consultation with the appropriate manager, recruit, interview and select staff and/or volunteers with appropriate skills for the project activities
* Manage project staff and/or volunteers according to the established policies and practices of the organization
Project Implementation:
* Execute the project according to the project plan
* Develop forms and records to document project activities
* Monitor the progress of the project and make adjustments as necessary to ensure the successful completion of the project
* Establish a communication schedule to update stakeholders including appropriate staff in the organization on the progress of the project
* Review the quality of the work completed with the project team on a regular basis to ensure that it meets the project standards
Project Control:
* Write reports on the project for management and for funders
* Monitor and approve all budgeted project expenditures
* Monitor cash flow projections and report actual cash flow and variance to senior management on a regular basis (monthly/bimonthly)
Project Evaluation:
* Ensure that the project deliverables are on time, within budget and at the required level of quality
* Evaluate the outcomes of the project as established during the planning phase
Team Manager (IT)
Ash Technologies deployed to SIFY Technologies
March 2014 – December 2014 (10 months)
* Manages and coordinates urgent and complicated support issues, related communication and acts as escalation point for all requests and incidents, ensure the ticket flow, Monitors, coordinates and supervises the daily activities of the staff in the operations team.
* Should be responsible for management and setup of entire network in the given project,
* Recruitment and Hiring the People for right technologies as per the management decision,
* Analyse and evaluate the impact of the incident with the client and/or support teams,
* Support the team to priorities work daily by checking timescales, ensuring most important tasks are completed first,
* Monitor existing tickets and escalate to management if in risk of missing the service level targets,
* Vendor Management and Client Management,
* Plan and deliver tasks and oversee a process/project within the agreed timescales
Senior Technical Associate
Tata Communications
July 2011 – December 2013 (2 years 6 months)
Role & Responsibilities:
* Take lead role in co-ordination and communication between technical second/third level support teams in system critical situations
* Represent the team and leading a Sev1 and Major incident and provide necessary support and guidance to the team to ensure optimal performance.
* Periodic communication to team, customer/sponsor, users, and stakeholders with regard to project status and evaluate progress
* Provide inputs to PL on potential risks and mitigations.
* Drive group chats and bridge calls effectively to resolve incidents
* Sending out executive alerts/communication mailers frequently on major incidents
* Handle conflict situations and make quick decision while driving incidents Use Escalation matrix * appropriately to get appropriate level of focus from technical teams and management
* Ensure efficient flow of problem tickets through problem Management process
* Owns a specific problem from its originating Incident until its resolution provides leadership and accountable for the entire problem management process
* Drive root cause identification and resolution in an efficient manner as per the defined problem management process prepare reports showing statistics of problems resolved / unresolved
* Preparing KDB with the team for understanding the problem in a right way
* Assess the change impact and complete the change management assessments
* Support change management at the organizational level,
* Enterprise Change Management
* Providing training to Junior Staff
System Administrator
PCS Technologies, Mumbai
March 2010 – June 2011 (1 year 4 months)
* Periodic communication to team, customer/sponsor, users, and stakeholders with regard to project status and evaluate progress,
* Drive group chats and bridge calls effectively to resolve incidents,
* Use Escalation matrix appropriately to get appropriate level of focus from technical teams and management, owns all reported incidents,
* Ensure that all incidents received by the Service Desk are recorded,
* Identify nature of incidents and assign to the respective team,
* Prioritize incidents based upon impact to the users,
* Responsible for incident closure,
* Prepare reports showing statistics of problems resolved / unresolved
System Administrator
Endroit Technologies, Mumbai
August 2007 – February 2010 (2 years 7 months)
Responsibilities (Incident Manager):
* Ensure that all incidents received by the Service Desk are recorded, Identify nature of incidents and assign to the respective team,
* Prioritize incidents based upon impact to the users,
* Prepare reports showing statistics of problems resolved / unresolved
Responsibilities (System Administrator):
* Logical Volume Management (LVM), File sharing between Linux and Windows, NTP server, SSH keys, NFS service, DNS and Messaging Tickets in SDP, Monitoring various logs, file system sizes, swap space etc.,
* Up-grading Firmware, Patches on Solaris and Linux, User profiles, security authorizations etc.
* Documented various regular administrative tasks and backup procedures etc, Setup, configure & maintain the proper running of all servers, network equipment, PCs & other specialized equipment,
* Regularly review, enhance & optimize the configurations of servers, network equipment & PCs for better security & lower running cost,
* Setup & maintain automated processes for applying latest software & OS patches & also the latest antivirus libraries, Provide 24×7 onsite support (hardware / software) for servers, workstations and related peripherals to ensure the smooth production process,
Field Engineer L4
MAFOI Management, Bangalore
December 2005 – December 2006 (1 year 1 month)
* Installing and Configuring 2950 Switches.
* Rack Mounting
* Fibre Laying
* Splicing
* Bandwidth Checking
Certification and Courses
Master of Business Administration, Information System,
2009 – 2011
MCA, Computer Science,
2002 – 2005
ITIL Foundation
PRINCE2 Practitioner
Skills & Expertise
* Incident Manager
* ITIL Certified
* System Monitoring
* Data Center Management
* System Administration
* Linux
* Project Delivery
Language
English
Tamil
