Qualifications
M.Cs. in Computer Information System | 2003 – 2005 |Arabic Academy for Banking & Financial Sciences | Amman, Jordan
B.Sc. in Computer Science | 1998 – 2002 | AlZaytoonah University | Amman, Jordan
General Secondary Certificate | 1998 – 1999 | Scientific Stream | Amman, Jordan
Key Skills
Well organized team player with strong analytical, technical and interpersonal communication skills, initiative and Able to work under pressure and handling multiple tasks, experienced with managerial tasks and assigning roles, Wide knowledge of different business areas and concepts including Marketing, Sales, Finance, CRM, Warehousing, Quality, HR, Purchase & Manufacturing, Experienced With ERP Systems Principles and Implementation Procedures.
Work Exprience
Amplex Emirates L.L.C | UAE
IT Operations Lead
Nov 2014 to Till date
IT Operation’s Lead in charge for: Amplex Emirates LLC (Microsoft Partner), Lindenberg Emirates LLC, Plenum Management Consultants LLC, Industrial Group for Control Systems LLC, Global Technical’ s Commercial Agencies LLC.
Ensure and maintain the effectiveness and efficiency of the day-to-day IT operations, networking, and equipment.
Ensure the availability of IT services at all times for all users.
Responsible for maintaining a secure IT environment and ensure security of data and information.
To ensure and control that IT goals and objectives are aligned across all companies; as well as the performance and work quality of the IT Operations Team falls in line with the same.
Responsible for standardizing, improving, monitoring, controlling and recommend corrective actions (when necessary) related to IT function within the business.
Responsible to support Project Management Team (PMT) for project schedule related to IT activities, timely identification, tracking, controlling and evaluation of potential or real changes together with the risks that may have an impact on projects’ baseline.
Responsible for the timely provision of all the necessary IT support and information systems to all departments at HQ and more than 25 different sites in order to ensure effective flow/exchange of information and timely decision-making.
Created and implemented disaster recovery plans and procedures for Data Center, including hot sites for mission critical applications.
Manage Office 365 Projects during all project phases: Collecting Requirement’s Phase, Planning Phase, Initiation Phase, Remediation Phase, Onboarding Phase, Adoption Phase, and Closing Phase.
Make assure to meet all of our SLA’s for all under hood supported companies in a timely and effective manner.
Integrated Wood Industries | Jordan
IT Manager
Jan 2012 to Nov 2014
Business Level Tasks:
ERP Project Manager for Infor (Baan) ERP System (One of the big five ERP systems) responsible for ensuring progress of the project and its delivery within agreed time scale & budget during different implementation phases:
Collecting User requirements & Work Procedures, Mapping, Process Design, Simulation, End User Training,
Going A LIVE & Closing.
Develop policies and systems to operate efficiently.
Advise Management on emerging technologies as appropriate.
Provide advice on networking, purchasing and any relevant contractors.
Participate on Achieving ISO 9001:2008 Certificate with Issues related to IT Department.
Produce audits and reports related to IT Department; demonstrate best value in provision of products and services.
Comply with policies relating to health, safety, security, confidentiality and data protection, reporting any concerns to the appropriate person.
Work with Top Management to prepare IT Department annual budget for all needs, consumable, maintenance, software and minor purchases.
Organize and file all necessary documentation including system manuals, cable diagrams, equipment inventories, orders, service records, etc.
Technical Level Tasks:
Infor 10 ERP system administration and support.
Contribute and maintain system standards.
Develop and maintain installation and configuration procedures.
Perform regular security monitoring to identify any possible intrusions.
Liaison with website building & hosting providers for any needed updates.
Analyzing & obtaining the best solutions for Microsoft Software’s Licensing.
Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs.
Perform daily backup operations, ensuring all required file systems and system data are successfully backed-up to the appropriate media, recovery tapes or disks, and make sure that media is recycled and sent off site as necessary.
Integrated Wood Industries | Jordan
Network Administrator
May 2009 to Dec 2011
Installing and configuring computer systems and keep them up to date.
Installing, supporting and maintaining servers hardware and software infrastructure and keep them up to date.
Configuring & Managing VPN connections with Remote applications.
Monitoring and maintaining Company networks in two branches and ensure its performance and takes required arrangement to guarantee information security.
Create, change, and delete user accounts per request.
Provide other support per request from various users. Investigate and troubleshoot issues.
Repair and recover from hardware or software failures.
Apply OS patches and upgrades on a regular basis, and upgrade administrative tools and utilities, Configure CPU, memory, and disk partitions as required.
Preparing the top management requests reports and MIS Report.
Support internet, email access, and manage vendor’s relationship.
Troubleshooting system and network problems, diagnosing, and solving hardware/software faults.
Supporting staff/clients through a series of actions – either face-to-face or over the telephone.
Finding solutions to problems and major faults on the operating system.
Supporting, testing and evaluating new applications and technologies.
Conducting electrical safety checks on computer equipment.
Ordering software and hardware requirements.
Design & Launching Electronic Marketing Campaigns.
CCTV Administration.
PC-Zone Co. | Jordan
Technical Engineer
Jul 2007 to Feb 2009
Maintenance Contract’s Administrator.
Install, configure, and maintain Windows Servers, Exchange and ISA.
Setting up & Configuring Network Users mailbox creation, (LAN, WAN, VPN) troubleshooting.
Controlling network security & apply the proper users permissions to the network Resources.
Controlling Active Directory and profiles (Local, Roaming).
Maintain Servers recovery plans & backup.
Users PC Hardware/Software support and troubleshooting.
Users, system And Resources monitoring.
Designing Network’s Wire / Wireless.
National Center for Agricultural Research & Technology Transfer (Governmental Sector) | Jordan
Technical Support
Dec 2006 to Jun 2007
Install, configure, and maintain networks, provide internal analysis and Support.
Manage hardware maintenance and performance of PC’s, LAN/WAN.
Install programs (Windows, Office…).
Disk management Software.
Install Drivers and components tools.
Solve troubleshooting (Hardware / Software).
Install and maintain Networks.
Certification
MCSA: Office 365
MCSE: Server Infrastructure Windows Server 2012 R2
MCSA: Windows Server 2012 R2
MCP: Microsoft Certified Professional 2012 R2
MCITP: Enterprise /Server Administrator on Windows Server 2008.
MCITP: Enterprise Messaging Administrator 2010.
MCITP: Database Administrator 2008.
LRQA: Internal Quality Management System Auditor.
Languages
Fluent in both Arabic & English written and verbal.
References
Available on request
