WORK EXPERIENCE
01/07/2015–Present
Owner SP Tecnologias, Sociedade Unipessoal, Lda, Maputo (Mozambique)
Lead generation through the use of print media and social media
Installation and configuration of the products and software
Ensure 100% Client Satisfaction using a client centric approach
Elaborate technical proposals
12/05/2012–01/04/2015
IT Coordinator
OSEL – Odebrecht Serviços no Exterior, Lda, Tete (Mozambique)
Coordinating the IT support team serving +300 users with over 90% Satisfaction
Identification and Implementation of a Help Desk System (Qualitor)
Resolving hardware and software related problems
Monitoring compliance of computers systems through SSCM
Rolling out of images for computers systems based on company policies
Purchasing of IT Equipment
Monthly Control and Reporting of all IT Activities such as telephone costs
Monitoring and administering servers on the windows environment (Logs, maintenance schedules, group policies)
Accompanying, Implementation and Support of Remote Office in South Africa ▪ Development and Implementation of a contingency plan (Off-Site)
Documenting Problems, Solutions and Procedures on the Odebrecht Portal.
Liaising with Global Support team in Brazil ▪ Responsible for managing contract with supplier for toner supply and printer maintenance
Asset management for IT equipment
Establishing working relationships with Client (Vale de Mozambique) and suppliers
Backups and Restores
Installation of new servers at Head Office
IT Security Compliance
05/01/2011–30/04/2012
IT Technician
OSEL – Odebrecht Serviços no Exterior, Beira (Mozambique)
Responsible for IT operations
Design and Implementation of IT Network
Configuration and Installation of antennas for WIFI network connectivity between four offices
Providing IT Support for +100 Users
Monitoring and administering servers on the windows environment (Logs, maintenance schedules, group policies)
Configuration of File Server on Windows Server 2003
Implemented backup solution using Network Attached Storage (NAS)
Configuration of VOIP Telephones through remote cisco call manager server
Purchasing IT equipment with local and international suppliers
Inventory management for IT equipment
Monthly Control and Reporting of telephone costs
Configuration of virtual servers using VMWare
Instructor for a basic computer course for a social event “Caia Na Rede” for a period of 2 months
Basic configuration and implementation of Primavera P6 professional used in the planning department
01/03/2010–30/11/2010
Computing professional
Cortinar, Lda, Maputo (Mozambique)
Implementation of Eticadata (ERP System)
Import, Export and Analysis of Data
Configuration of VPN between store and warehouse
Configuration of Computers to be used with Bar Code Scanners and Label Printers
Establishing working relationship with supplier
01/02/2006–20/12/2009
Systems Administrator
PricewaterhouseCoopers, Lda, Maputo (Mozambique)
Providing support to all PwC and Debtpack Users (80 Staff)
Help-Desk support via lotus notes: Logging, escalating and monitoring calls
Server administration (Microsoft Windows Server 2003) – Install, monitor and optimize servers
Perform daily, weekly, monthly and yearly backups and restores including verification
Coordinating the implementation of the PABX telephone Management system (Alcatel)
Configuring network equipment
EDUCATION AND TRAINING
01/01/2005–15/12/2005
Honours in Information Science specialising in Knowledge Management University of Pretoria, Pretoria (South Africa)
Subjects: Research Methodology, Research Report, Information and Knowledge Management, Organisational Retrieval and seeking of information, Competitive Intelligence and Knowledge Dynamics
Extra Subjects: Informatics – Managing Projects and End Users, Knowledge Acquisitions and Sharing
01/01/2002–15/12/2004
Bachelors in Information Science specialising in Knowledge Management
University of Pretoria, Pretoria (South Africa)
Subjects Computer and Information Literacy, Financial Accounting, Business Management, Communication in organisations, Information Science, Information and Knowledge Management, Information and the law, communication Management, Multimedia.
Extra Subjects: Several Informatics Disciplines including a third year project (Developing a store management system)
JOB-RELATED SKILLS
Good command of Windows Server 2003, 2008 and 2012; good Command of Virtualisation Technologies (VMware and HyperView); good working knowledge on security systems and their implementation (I implemented a Security System for Access Control and CCTV at PricewaterhouseCoopers and I worked with a team responsible for implementing Access Control at the Canteen for the Moatize Expansion Project)
Good command of Cisco Systems and their configuration (Configuration of Switches and Routers while working at Odebrecht and voluntary studies); good command of networking technologies; good command of Microsoft Systems Centre Configuration Manager (SCCM) used for compliance and reporting purposes on computer systems.
DIGITAL COMPETENCES
Self-assessment grid ▪ Excellent command of the Microsoft operating systems ▪ Excellent command of Microsoft Office Suite 2007, 2010 and 2013 – Excel, Word, Powerpoint, Access and Outlook – (gained through my experience as first level support and daily tasks)
Basic Knowledge in Adobe In-design and Photoshop (Learned through voluntary interest)
