Profile
I have an experience of over 15 years as an IT Project and Service Manager .
The areas of the main projects included
• Insourcing / Outsourcing applications and systems activities to/from external suppliers
• Applications implementation in telecommunications companies
• Implementation of control systems ( trouble ticketing )
• IT Process Reengineering following ITIL principles
In IT , in addition to the roles mentioned above , I also acted as head of applications and system departments. I have excellent organization, management and analysis skills, with strong ability in problem solving , leadership , and achievement of objectives and to human relationships . An excellent knowledge of English and availability in travel, both in Italy and abroad , complete my profile .
Since 2013 I am formally in Mobilita’ 223/91 .
Given my long experience and high professionalism, I think of being able to be an added value to organizations who need persons with project and service management skills, resources coordination, process control, in technical and managerial field
Work Experience
2015 – Consultant at a service provider where I take care of , such as IT Project & Service Manager , a project of insourcing of activities ‘ infrastructure and applications .
2014 – I worked at Procura della Repubblica di Milano, in charge of some administrative and technical support activities.
2011 – 2013: IT Service Manager at Ceva Logistics, an international logistics leader
• Project Accountabilities:
o Implementation of a Trouble Ticket Application ( Remedy )
o Creation of tools designed to monitor the Service Level Agreement ( SLA ) of IT Department targeting internal and external users and Suppliers;
o Checking the conformity of IT procedures to ITIL standards
• Management Accountabilities
o SLA monitoring: this task consists in managing communications, alerts aimed to Customers and Suppliers and the Support Group in charge of the activities
o On-going interaction with the Head Office on projects and initiatives
o IT Systems Management, with particular focus on Customer’s perspective and IT contribution to business.
• Main Achievements
I have implemented a new tool to log and assign technical tickets: managing Training, Communication and Reporting, I have defined efficient procedures of assignment, prioritization and escalation. The resolution times have been reduced within a week, for almost 75% of the total number, as stated in the project goals.
2005 – 2011:
Senior Project Manager at Intec, international provider of technical and software solutions for Telecommunications companies
• Project Accountabilities
o Management of Projects for software packages installation at Italian ( Wind, Telecom Italia, Vodafone, 3 ) and Southern European Customers. These projects consisted in test, installation, delivery, time and cost control via the daily interaction with Customers, Head Office and International Technical Teams.
Main Achievements
Each project was completed correctly and for some I personally contributed to the improvement of the product to meet the needs of the customer .
2001 – 2005:
IT Manager at ePlanet, Telecommunications company, leading a group of 10 people, reporting to the IT Manager.
• Project Accountabilities: insourcing of the Information Systems from Accenture.
• Management Accountabilities: applications and systems maintenance, development, with particular focus on long-term stability
Main Achievements
Management passage Lira / Euro and shortening of billing by about 20 % , while maintaining the effectiveness and efficiency
2000 – 2001
Chief Technical Officer at a SEAT group Internet start-up, reporting to the Managing Director; I was in charge of the website and company network development and maintenance with major focus on security issues.
1988 – 2000
I have worked at Dhl International Transport and Logistics, where I acted as
• Software Manager ( 5 yrs ), with a group of 6 persons
• System Manager ( 3 yrs ), with a group of 13 persons
• Project Manager ( 4 yrs ), in charge of local and international IT projects
1984 – 1988
Software Manager at the Italian Branch of Coca Cola.
1981 – 1984
Analyst and Programmer at a software house
Qualifications
Graduate at Politecnico of Milan, I am an Electronic Engineer.
Project Management Course at Bocconi SDA.
IT Skills
RPG, MS Project, Client/Server environment, Oracle, SQL, TCP/IP network protocol, Internet, Websites maintenance and management, Unix, Network, TelCo softwares, Remedy. Regularly using ITIL Process, Windows, Office.
Linguistic Skills
Written and spoken English; I have attended a Business English Course at Milan Canning School.
Hobbies & Interests
Music, photography and cinema.
