Profile
Trained Project Manager Professional (PMP) with 13 years of overall IT management experience. Ability to manage multiple large-scale projects, large teams of direct reports or cross functional teams with maturity and professionalism. Successfully completed numerous IT projects including web portal implementations, modernizations and migration projects; the development and implementation enterprise wide application development projects; datacenter infrastructure projects and datacenter migrations. Other implementations have included ERP, CRM, SaaS applications, web hosting applications, network migrations. Proven track record of hands-on management and getting into the weeds to understand complex projects from the bottom up. Prefers agile life cycle but understands every project has its own unique needs and objectives.
Summary of Qualifications:
Familiar with Network systems: Cisco systems support of firewall, Switches and Routers.
Familiar with Platforms : Linux, Mac, Windows 2000, 2003, 2008, 2012 Windows XP, 7 and Vista
Familiar with Tools & Utilities: Active Directory, Group policy, Clustering, DNS, DHCP, IIS, Exchange 2003, 2007, 2010, 2013, SCCM 2007, 2012, SCOM 2007, 2012, SCDPM, SCSM 2012, System Center 2012 Orchestrator, Lync Server 2010, 2013, SharePoint 2007, 2010, TMG.
Familiar with Database: Office 365 and Windows Azure.
Familiar with Database: SQL 2000, 2005, 2008, 2012 and Oracle.
Familiar with PowerShell and VB Scripting
Familiar with Virtualization: Hyper-V, SCVMM and VMware.
Familiar with Backup Tools: Symantec Backup Exec 2012, 2014, 2015, Veeam Backup.
Familiar with Hardware & Storage : IBM, HP, DELL, Net Apps and EMC
Familiar with ERP: Dynamics AX 2009, 2012, 2012 R3 and Dynamic CRM Administration.
Trained in Technologies : Microsoft Private cloud (SCCM, SCOM, SCSM, Orchestrator, Run books automation and integration with Service Manager 2012)
Easy adaptation to new technology.
Academic Education:
MCA (Master of Computer Applications – Post Graduation) from Madurai Kamraj University.
Higher Diploma in Software Engineering.
MCITP Enterprise Administrator.
MCTS – Exchange Server
MCTS Dynamics AX
VCP – VMWare
PMP Trained
Professional Experience:
Company: Infoline LLC, Sultanate of Oman.
Duration: March 2010 to till date
Position: IT Project Manager.
Roles and Responsibilities:
• Deployed and managed multiple complex SaaS infrastructure and software technical solutions in Datacenters within a rapidly changing environment for clients implementing ERP, CRM and Web applications on multi-platform server configurations. (Dynamics AX (ERP), CRM, SharePoint, VMWare, Linux, Oracle, System Center, Exchange Servers, IVMS, Mobile service provider dial in solutions, Web/Portal Hosting, etc.,).
• Successfully planned and managed scope, schedule and budget on over 30 unique full life cycle commercial and government implementations.
• Acted as liaison between Client management, technical representatives as well as managed multiple internal cross-functional and technical team activities required to build the Client solutions within our Datacenters.
• Facilitated successful design, implementation and troubleshooting efforts with varying business and engineering disciplines including: Windows OS, LINUX, Security, Firewall, Database, Backups, Storage, Monitoring, Application Engineering, Quality Assurance, Business Planning and Purchasing.
• Managed and troubleshot client network connectivity issues (Circuit, Router, Firewall and CPE Devices) to ensure full network application/database reliability through the frame relay and/or remote VPN connections.
• Responsible for developing high level deliverable schedule, estimates, detailed project plans and managing each team member to deliver the solution within a specified range of budgeted hours.
• Resolved conflicts in a diplomatic capacity between the product and implementation teams during product certification stalemates; manage all implementation and troubleshooting issues and project risks.
• Gathered and created final Client Operational Acceptance documentation and Signoffs; including network, OS and application troubleshooting guides; network diagrams; server, firewall, and database configuration sheets with start stop procedures, firewall and OS security scan authorizations.
• Assisted with ISO Certification; designed template infrastructure and delivery project plans.
• Managed new client technical implementations by monitoring schedules and assigning resources while provided technical product support by troubleshooting and managed product related issues.
• Designed and maintained database interfaces between client extracts and in-house software and developed user friendly applications to increase the overall effectiveness of the staff.
• Documented new procedures, enhancements and functional specifications and designed training materials and courses used for educating staff and clients. Trained new analysts, clients, and support staff in policies, procedures and technical aspects of our product set.
• Provided clients with financial portfolio evaluation services and technical support – Analyzed, collected, and processed investment performance data for comparative statistics and portfolio analytics
• Designed and implemented successful virtualization of legacy servers, administer for Enterprise Exchange Organization, and deployment of Windows SharePoint Services.
• Successfully migrate Exchange Server 2003, 2007 and 2010 and design, build, and manage multi-domain Enterprise Active Directory and Exchange infrastructure, More than 5000 Mailboxes.
• Followed change management procedures
• Design, deployment, upgrade / migration, and troubleshooting of Active Directory. Exchange Server 2007 & 2010, Forefront TMG, SCOM 2012 and SCCM 2012.
• Design, deployment, Implementation and maintaining of Hyper V & SCVMM 2008, VMware, Lync Server, System Center 2012 – SCCM, SCOM, SCSM, SCVMM, Orchestrator and Private Cloud Solutions.
• Design, Automation and Creating Run books for SCCM, SCOM, Active Directory tasks, SCVMM and also Advanced Run Books using SC Orchestrator.
• Design, Deployment, and maintaining of SQL Server 2005, 2008, Analysis and SSRS (Reporting Services) and SharePoint 3.0,2007, 2010 and 2013
• Implementation, administration and maintenance of Office 365 and Windows Azure, Dynamics AX, CRM
• Designed, Installed, and configured Dynamics AX 2009 and 2012, SQL Failover Clustering and created Development and test Environments for Developer, Share Point Enterprise Portal, SQL SSRS, SSAS and reports customization.
• Customized forms in GL, AP, AR and Developed SSRS reports for GL, AP, and AR.
• Design and develop the Forms in Dynamics AX 2012 R3 using MorphX IDE, COM and .net components
• Extending the forms, modules using X++. .net, Visual Studio, and SharePoint 2013
• Scripting, Configuration and Troubleshooting using Windows, Exchange, SCSM, SCOM, SCCM, Lync PowerShell and VB Script
• Customization in SCSM Self Service Portal, Views, Email Templates, Management Packs and SCSM customization using Authoring Tool
• Deployment, Maintaining and Troubleshooting of Windows, Hyper V, SQL Failover clustering.
• Managing Storage and Hardware Resources, Security over Network, Data protection and Back-ups.
• Ensuring high customer satisfaction levels through prompt redressed of their problems.
• End-to-End management of incidents , service requests relating to managed systems for customers
• Monitoring, tuning and performing trend analysis of the System/Network performance.
• Monitoring performance issues and logs, and Hardware related issues.
• Installing and Troubleshooting LINUX (Red hat, Cento OS) Apache, PHP, MySQL and Citrix.
• Consistently delivers exceptional results within established time and budget using keen abilities in strategic thinking, innovative problem solving, discipline and flexibility. Exhibits leadership qualities and proven planning and organizational skills coupled with extraordinary interpersonal skills
• Designed and Implemented the Backup Strategy for Exchange and AD servers using VERITAS backup. Co-ordinate with Vendor (EMC) for installation of Server and SAN Storage box.
• Implementation of cluster servers and SAN storage system by providing data replication between the production and Disaster Recovery (DR) site.
• Establishing and supporting business critical requirements of the organization for the customers. Also responsible for the preparation of the Systems engineering goals and objective planning documents.
• Prepare Scope of Work, Project Plan, Technical Designs and Reference Documentation, Project Execution plan and Key deliverables and Technical support for RFQ and Business Development Officer
• Designed and implemented ITIL Process with Smart Suite Helpdesk Portal (Incident, Service, Change, Problem, Release, Parts, Knowledge and SLA Management) , and Smart CRM (Complaint Management & Service Management)
• Design and plan the implementation of the data networks, communication cable and hardware like routers, switches, gateway and functional Servers.
• Coordination and involved in implementation Security products like Sonic Wall, Barracuda, Fort iGATE and TMG Firewall.
Company: InfoApps Technologies, Hyderabad, India
Duration: June 2003 to March, 2010
Position: Sr. System Administrator.
• Done Migration successfully Enterprise servers from Exchange server 2003 to 2007 (4 Global clients).
• Exchange Maintenance of Multiple Stores (Exchange servers 2003, and 2007) for every 3 months.
• Troubleshooting and managing service requests of Active Directory and Exchange.
• Regular monitoring AD and Exchange Servers. Checking and resolving mail flow issues.
• Monitoring and resolving the issues with firewalls and spam filters (Sonic Firewall, Barracuda Spam filter, Postini Spam Filter, Symantec Firewall, and Exchange Forefront Security.
• Troubleshooting of Mail flow, mailboxes, OWA, Outlook, public folders, Active Sync and BlackBerry.
• Cluster administration in Windows and Exchange server 2003 & 2007.
• Responsible for service request, i.e., Maintenance of AD and Exchange.
• Perform the Backups, Recovery and defrag the Exchange database.
• Troubleshooting performance issues of Windows and Exchange servers.
• Monitoring performance issues and logs, and Hardware related issues.
• Suggesting improvements in the operations and processes to make the system fool proof.
• Ensuring high customer satisfaction levels through prompt redressed of their problems.
• End-to-End management of incidents , service requests relating to managed systems for customers
• Identify and address issues before they become problems.
• Focus on “problem prevention” rather than reacting to problems.
• Monitoring, tuning and performing trend analysis of the System/Network performance
• Checking and monitoring in RND before implementing on production.
• Administration and troubleshooting the VMware.
Projects Experience:
Clients : Oman Air (4500 Mailboxes), Raysut Cement, Orpic, Ministry of Transport & Communication, Oman Arab Bank, Salalah methanol, Port of Duqum, etc.,
Technologies: Active Directory 2008 & 2012 and Exchange Server 2010 & 2013
Job Description:
Installation and Preparation of Windows 2008 R2 / 2012 operating system.
Making as an Additional Domain Controller in existing Network and AD replication, Transferring the AD roles
Standard Group policy implementation, Deploy Policy’s as per Client IT Audit Policies & IT Standard Policies.
Prerequisites installation for mailbox, CAS and HUB servers.
Active Directory Preparation of Exchange 2010 / 2013 and Prepare existing active directory environment for Exchange 2010 deployment if existing AD supports for live migration.
Raise the domain functional levels if required
Configuring Proper Backup for the active directory servers.
Active Directory preparation and schema updating for Exchange 2010 / 2013
Deploy the Exchange 2010 / 2013CAS, HUB and Mailbox roles on existing Exchange Organization / New Exchange Organization.
Configuration of CAS, HUB Roles and Mailbox Role
Configuration of DAG for Mailbox Servers.
Deploy and configure the mail flow through Spam Filters and firewall
Testing the mail flow, CAS/HUB NLB, and Mailbox database High availability.
Configure Microsoft OWA on HTTPS, Outlook Anywhere and if required POP3, and IMAP Configure the Microsoft Exchange ActiveSync and
Configure SSL Certificate
Configure email Size Quota Limits and fine tune the relay rules.
Migrate all the mailboxes to the Exchange 2010 Messaging Infrastructure without business impact for the users.
Disconnecting Legacy Domain Controller and Exchange server from the network and monitoring.
Clients : Oman Electricity Transmission Company, Port of Duqum, and Ajith Kimji Group
Technologies: Office 365, Windows Azure and Lync 2013
Job Description:
Installation and configuration of windows 2012 R2 servers and Deploy SQL Database servers and prepare for Lync
Configure SSRS, SSAS, and replication topology for Lync HA solutions
Prepare Forest and SIP domain and Build / prepare Lync Topology
Deploy and configure Lync Frond End Servers and roles and Define Front pool, and configure conferencing (audio, Video, and application)
Configure Enterprise Voice and Configure Call Admission Control, Archiving and monitoring
Install and configure Office Web Apps Server, Deploy and configure Lync Edge Server and roles
Configure DNS for Edge Support, Create and publish Edge Topology for Edge Servers
Setup load balancer for Scaled Edge Topology, Configure Firewall policies and ports for external user access, Deploy and configure SSL Certificates for Lync servers
Configure reverse proxy for external user access, Configure Mobility policy and Dial Plans.
Configure PSTN Gateways for Lync Extensions, Sync AD users and enable the respective features
Configure Lync for mobile users, Install, configure, and test clients for Pilot users
Setup and Activate Office 365 Account and Configuration of Office 365 Features
installation and Configuration of ADFS, ADFS Proxy and DSS
Export Service Settings, Claims provider Trusts, Relay party trusts
Integrating and Configuring with office 365. Configuring office 365 Single sign on and Configuration of SSL Certificate with Office 365.
Monitoring, Troubleshooting and Fine Tuning ADFS, ADFS Proxy and DSS.
Enable Directory sync and sync all AD users to Office 365, Activate Office 365 Licenses for all users, migrate all Existing mailboxes to Office 365, and activate Emails for all users in Office 365.
Setup Windows Azure Account and Configuring Storage and Virtual Networks for Azure
Creating VMs for Directory Service Sync, AD and ADFS and Configuring VPN Network for Azure from on Permission
Configuring ADFS Migration or Additional Server on Azure for Disaster Recovery.
Configuring AD DS services and Configuring Directory Services Synchronization.
Fine Tuning and Troubleshooting Windows Azure AD DS, ADFS, DS Services.
Decommission on premises ADFS services if required
Clients : Oman Air, Orpic, Port of Duqum, Infoline LLC, Oman Electricity Transmission Company, Ministry of Transport & Communication (In progress)
Technologies: System Center 2012 – SCCM, SCOM, and SCSM
Job Description:
Installation and configuration Prerequisites for SCCM 2012
Installation and configuration SQL and SSAS & SSRS and Extending the Active Directory Schema
Installing a Configuration Manager 2012 Stand-Alone Primary Site and Validating the Installation of the Primary Site and Performing the Initial Configuration of the Primary Site
Creating Certificate Templates for Configuration Manager and Deploying Certificates
Configuring Role-Based Administration and Active Directory Discovery Methods
Using Client Push to Install Configuration Manager 2012 Clients, Configuring Client Settings
Configuring & Monitoring Client Communication & Health Status
Configuring and Managing Inventory Collection and Asset Intelligence
Configuring Software Metering, Running Queries, and Reporting
Configuring Wake On LAN, Power Mgmt., Mobile Devices, Compliance Settings and Remote Control
Implementing Endpoint Protection and Deploying and Managing Software Updates
Managing Software, and Operating system Deployments,
Installation and configuration SCOM 2012 and importing and configuring Management Packs
Installing and Configuring SCOM Agents for Servers
Installing and Configuring Data ware house and Reporting
Configuration of admin templates and Email alert Settings
Configuring SMS Gateway and SMS alerts
Creating and configuring Dashboards, custom Management packs
Installing and Validating SCSM 2012 and Registering Data Warehouse and SSRS Services
Installing and Verifying Self Service Portal – English and Configuring SSL Certificates
Configuring AD, Exchange, SCOM, SCCM connectors and Synchronizing and importing DATA from Active Directory and Alerts from SCOM
Creating Configuration Items & Service Catalog & Work Flow
Customization – Service Manager and Reporting
Installing Authoring Tools, Install and Configure Syliance portal & Gridpro Admin Web portal
Configuring Incident, Service, Problem, Change, Release and Activity Management
Creating Tasks, Templates, Calendar, SLA Metrics & Objective
Configuring SLA notification to the Assigned to users and admins
Creating Settings and Workflows for notifications
Configuring Desired Configuration Management
User Interface Customization – view, list items, Templates
Customization the self Service Portal in Arabic
Update the Portal Title and Image, Navigation Links, Portal Themes, Announcement Page
Adding the Help Article Web Part
Deploy Syliance and Gridpro web front add-ons on existing service manager servers
Publish web front portal to internal users and external users
Customize end user portal with bilingual language support
Configure user satisfaction survey, Action logs from the portal
Configurations of line managers approval and line managers
Configure web console for IT engineers
Create new views and update into web console
Configure add new and hide controls on out of the box forms using the customization editor
Installation and Configuration of Provance ITSM add-on Pack
Install the ITAM pack Components for the Authoring Tools
Configuration Locations, Organizations, Cost Centers, Hardware Contracts, Software Contracts,
Configuration Assets, Vendor list and contract details
Configuration of integration Notifications, Configuration Software usage Data and workflows
Import Data and User Roles configuration
Deploying Reports, Customization of Reports.
Clients : Oman Air, Orpic, Port of Duqum, Infoline LLC, Oman Electricity Transmission Company, Ministry of Health, Oman Housing Bank, Ministry of Transport & Communication (In progress)
Technologies: VMware and Hyper V and Hardware (IBM, HP Servers and Storage)
Job Description:
Assembling the custom hardware components and preparing servers
Updating Firmware and Configuring RAID
Configuring Storage and connecting Shared Dives using iscsi, fiber channel and HBA
Deploying and configuring VMWare Esxi hosts. Configure Standard or Distributed Virtual Switching
Configure virtual machine port groups based on the contractors recommendations
Configure VMkernel Network Interface Cards (NICs) for management, vMotion, and IP storage and Mount initial data stores
Installing and Configuring vCenter Server
Install VMware Update Manager, ensure hosts are fully patched and demonstration functionality
Managing the ESXi Host with the vSphere Web Client and update Licenses
Creating VMWare Cluster and adding Esxi hosts.
Customizing VMs HA options and Configuring network Redundancy
Installing and Configuring Windows 2012 R2 Hyper V feature
Configuring Failover Cluster feature and Configure Hyper V on cluster hosts
Configuration of VM Replication if required / DR Solutions.
Clients : Oman Oil, Oman Sail, Port of Duqum, Infoline LLC, Oman Housing Bank, TRA, AKF, and Duqum Refineries
Technologies: Microsoft Dynamics AX, SQL Server (HA/mirroring), SSRS, SSAS, SharePoint, and VMWARE.
Job Description:
Assembling the custom hardware components and preparing servers
Updating Firmware and Configuring RAID
Configuring Storage and connecting Shared Dives using iscsi, fiber channel and HBA
Deploying and configuring VMWare Esxi hosts. Configure Standard or Distributed Virtual Switching
Configure virtual machine port groups based on the contractors recommendations
Configure VMkernel Network Interface Cards (NICs) for management, vMotion, and IP storage and Mount initial data stores
Installing and Configuring vCenter Server
Install VMware Update Manager, ensure hosts are fully patched and demonstration functionality
Managing the ESXi Host with the vSphere Web Client and update Licenses
Creating VMWare Cluster and adding Esxi hosts.
Customizing VMs HA options and Configuring network Redundancy
Installing and Configuring Windows 2012 R2 on VMs
Installed, validated and created Failover Cluster.
Configured Failover Nodes and Storage and Network.
Configured DTC Role for Failover Cluster, Installed SQL 2012 with SP2 on Cluster Node
Installed SSRS and SSAS and Tested Failover for SQL Servers, install AX Database components
Installation AOS server, client components, Management Utilities, Visual Studio Tools, office Add-ins
Installation .net business Connector, Web Services on IIS, Trace Parser and RDS & Management Reporter Server Components
installation of IIS components for AX Enterprise Portal
Installed, validated and created Network Load Balancer.
Installed SharePoint 2013 SP1 and English and Arabic Language packs, Configured SharePoint
install AX prerequisites and installed Enterprise portal
Fine-tuning Server Configuration and update all windows patches
Customizing Web parts, Master page, integrating Customized projects and Dash boards in SharePoint, Publishing SharePoint sites to Internet users, Customizing Reports using SSRS
Customizing Role Center, HR payroll Module, integration of Email Notification and Service Management for approval mechanism in AX Server.
Clients : Ministry of Health, Alraffd Funds, ITA, TRA, PACP, MOMP, CPF, and Oman Arab Bank.
Technologies: Smart CRM and Dynamics CRM
Job Description:
Deploying Smart CRM and Customizing Contact and Complaint Management
Customizing and support Arabic language portals
Configuration portal, email support, SMS gateways, Workflows, Support Groups, Roles,
SQL Clustering and Customization of Reports Integration with IVR / Contact Center Solutions.
Clients : Ministry of Health, Raysut, Ajith Kimji Group, Kirat Capital, Oman Air, Infoline LLC, and BCT.
Technologies: Fortigate Firewall and Veeam & Symantec Backup Exec
Job Description:
Installing and Configuration of Symantec Backup Exec
Configuration of Storage and Tap Libraries
Deploying Agents, Configuration of Backup Jobs and email notifications
Restoration testing and on demand Restoration
Installing and Configuring Veeam Backup and Replication
Configuring backup Jobs
Configuring VM Replication
Configuration of FortiGate Firewall
Configuration of routes, network interfaces, Access Rules
Configuration of HA and Network Connectivity, web filtering, etc.,
Hobbies:
Cricket, Quizzes & Puzzles, Online Computer IQ build-up exercise, Movie watching, Reading and Unlimited net surfing.
Strengths:
Wonderful Team Player, Excellent in problem resource and troubleshooting, is having a patient ear to attend trouble-shooting calls from fellow engineers.
Language
English
Hindi
Telegu
