Profile
QUALITY ASSURANCE • PROCESS MANAGEMENT • PROJECT MANAGEMENT • ANALYSIS • IT SERVICE MANAGEMENT • IT GOVERNANCE • INFORMATION SECURITY • PROCESS IMPROVEMENT • IT SALES AND MARKETING • BUSINESS PROCESS RE ENGINEERING • BUSINESS CONTINUITY MANAGEMENT DISASTER RECOVERY MANAGEMENT • LEAN SIX SIGMA • PROCESS DEVELOPMENT • QUALITY PLANNING/ TESTING & ASSURANCE • COBIT• QUALITY AUDIT • INFORMATION SECURITY • BUSINESS ANALYSIS • SOX • COMPLIANCE • INFORMATION MANAGEMENT• CONFIGURATION MANAGEMENT • TOGAF • COBIT • ISO QMS 9001 • ISO ITSM 20000 • ISO ISMS 27001 • ISO 14001• OHAS 18001 •BS BCM 25999 • TL 9000 • ITIL • CMMi • ISO AUDIT
I have +14 years’ experience in Leading organization and institutions of Banking, Telecom and IT Organizations. I have huge experience and expertise in Quality / Testing, Process Management, Quality Management System, IT Strategy, Project Management, Development of Policies and Procedures, IT Governance, implementation of process improvement framework, Implementation of different standards & best practices like CMMi, TOGAF, ITIL, ISO 9001 QMS, IS0 27001 ISMS, ISO 14001 Environment Management, ISO 2000 ITSM, BS 25999, Lean Six Sigma, COBIT.
I have also led Project Management, Software Quality Assurance / Testing Business Analysis, Process Improvement, IT Services, Compliance and Audit, Information Management and Business Continuity & Disaster Management departments in different organizations.
I have been associated with well reputed organizations and also done several projects for fortune 500 companies.
Professional Strengths
Technology: Oracle, Java, .Net, MS Office, MS Project, MS Visio, Microsoft Team Server Foundation, Workday, HP Quality Center, Time Management System, Issue Management System, IT Service Desk, Help Desk, Incident Management, Dot Project, Share Point, Visual Source Safe, Visual SVN
Management Skill • Strong Analytical Skills • Quick Learner • Problem Solver • Interpersonal Skills • Team Player • Entrepreneurial Skills
Professional Experience
Sermo Group (Oman / Pakistan)
July 2015 till to date
Web address: http://www.sermogroup.com/
I am working as a Senior IT Consultant (Process Mapping, Business Development and Quality Assurance). My scope of work includes:
Business Process Improvement
• Implementation of ISO 9001 QMS, ISO 20000 ITSM, ISO ISMS 27001, COBIT, TOGAF, Governance Framework, Business Continuity, CMMi, ITIL and Security Privacy in Sermo Group UK and Oman offices.
• Responsible for working development and implementation of polices, procedures (SOPs) and QA Manual.
• Identify process improvement opportunities that will have material impact on the business.
• Responsible for management of IT Shared Service.
• Responsible for IT Strategy and IT Governance.
• Develop and Implement KPI.
• Update senior management on the status of ongoing activities, achievements and future plans.
• Coordinate with client to maintain a projection of the future workload of projects and to synchronize delivery capacity accordingly
• Identify additional revenue opportunity
• Engage Business System Analyst to identify future requirement of client.
• Lead Business Process Improvement projects and implements relevant solutions.
• Provide support as an expert during all Portfolio Management, SLA development and sign off process and Vendor Management.
• Maintenance of Project plan, documentation, discussion and rescheduling of significant changes.
• Project progress, issues / risk management logs in accordance with accepted standards, methodologies, and guidelines.
• Effective management, monitoring and control of all elements (internal and external) to the organization necessary to successfully deliver the project(s) to agreed time, cost and quality metrics.
Quality Assurance Head
• Staff the projects with development and QA resources that are adequately trained / experienced in the skills required to execute the projects
• Provide support to Project Manager to Schedule the projects in a way that best meets the customer expectation of timeliness as well as best utilizes the delivery capacity
• Manage task priorities and schedules across multiple projects.
• Estimate project cost with consent of Project Manager.
• Provide support and consulting to QA/UAT Team as well as project teams on evaluating efficiency and quality of work product.
• Review and manage QA managers and UAT manager activities.
• Organize, plan, lead and control the Quality Assurance team and all resources in Resource Pool with coordination of relevant manager.
• Collecting and analyzing performance data and charts against defined parameters.
Telenor Pakistan
June 2010 to Jun 2015
Web address: http://www.telenor.com.pk
I was working as a Quality Assurance & Business Process Improvement. My scope of work includes:
Worked for all Telenor subsidies in Pakistan/Norway/Sweden:
Tameer Bank, Telenor Global Shared Service and LDI (Real State and Legal).
Unit Head Software h2h (Software Development Software QA and Business Analysis)
• Manage Software Development, Software QA, and Business Analysis Team.
• Develop Quality Management strategy.
• Develop and implement policies and procedure (SOPs).
• Coordinate with different department related to quality and service related support.
• Responsible for team performance.
• End to End Responsible for quality delivery.
• Meet client for quality related issues
• Organize, plan, lead and control the activities of SEPG (Software Engineering Process Group)
• Organize, plan, lead and control the activities of Process Engineers
• Update senior management on the status of ongoing QA-QC and process improvement activities, achievements and future plans
• Evaluate performance of all the team members of QA-QC, Process Engineers and ISO teams with the coordination of QA Section Leads
• Responsible for the professional growth of QA-QC, process engineers and ISO team members
• Responsible for sizing and building process engineering and ISO teams
• Update his/her backup about any related activities.
• Responsible of planning and conducting internal and external audits/appraisals and related activities.
• Review and approves Project Management, Configuration Management and Quality Assurance plans
• Approve Project Management, QA, Configuration and Test Plan
• Review test automation strategy for the project
• Consolidate and review the Test Specifications and sends it to relevant roles/persons for review.
• Review RS and FS and give feedback
• Organize, plan, lead, execute and control Quality Management (ISO 9001), IT Service Management (ISO 20000), Information Security (ISO 27001) and Business Continuity Management (BS 259999).
• Develop and Implement IT Architecture, TOGAF Framework, Software Architecture “bredemeyer” and COBIT Framework
• Ensure process implementation and its compliance and conduct quality auditing and risk management. (IT Governance, ITIL, Information Security, Quality Management System & Business Continuity Management).
• Develop KPI and Dashboard.
• End to end responsible quality delivery to client.
• Meet client on software quality issue.
• Responsible for support in IT Transformation and Transition.
• Manage key strategic process improvement projects as a project lead.
• Develop and maintain companywide policies, procedures and controls. Update senior management on the status of on-going process improvement, achievements and future plans.
• Conduct awareness sessions and provide implementation support related to, Information Security Business Continuity Management, and IT Services Management
• Conduct risk and performance management.
• Responsible for Business Process Improvement and Business Process Re-engineering.
• Manage work assignments and coordination within the project team.
• Responsible for conducting Six Sigma Trainings.
• Assist, review and manage all Six Sigma projects.
Mobile Technology
November 2009 to May 2010
Web address: http://www.deviceanywhere.com/
I have worked as a Senior Manager Quality Assurance (Mobile Applications).
Provide the industry’s testing and monitoring services for all type of mobile applications and platform.
Develop and maintain companywide policies, procedures and controls.
Implementation ISO 9001 Quality Management System and ISO 27001 Information Security Management System Standards in organization.
Develop company privacy policy.
Understand the customer need related and develop skill set accordingly.
Provide support and consulting to QA/UAT Team as well as project teams on evaluating efficiency and quality of work product.
Review and manage QA managers and UAT manager activities.
Organize, plan, lead and control the Quality Assurance team and all resources in Resource Pool with coordination of relevant manager.
Collecting and analyzing performance data and charts against defined parameters.
Provide advice and guidance to management and QA Team on matters of Quality Assurance and project activities.
Update senior management on the status of ongoing QA activities, achievements and future plans.
Responsible for the professional growth of Quality Assurance team members.
Responsible for planning and executing QA related training.
Central Depository Company of Pakistan Limited- CDC
April 2008 to October 2009
Web address: www.cdcpak.com
I have worked as an Assistant Management Information Technology:
Business Process Improvement:
End to End responsible for Implementation of Best Practices and Standards, Like, BS 25999 Business Continuity Management, CMMi Capability Maturity Model, ISO 9001 QMS. ISO 20000 IT Service Management, ISO 27001 Information Security Management System.
Define and re-engineer organizational/business processes aligned with standards.
Update senior management on the status of ongoing process improvement, achievements and future plans.
Develop, define, and build business case for new product features including cost benefit analysis. Help to analyze and solve day-to-day issues that occur.
Identify and respond to the opportunities for providing products and services to the customer organization. Coordinate delivery with those responsible in the organization.
Recommend products and services. Establish and maintain Service Level Agreements.
Evaluate organizational level Quality Assurance plans.
Project Management Office Lead (Software Development and Software QA)
Develop and maintain project management office for Application Development Department.
Define project priorities, scope, approach, resource requirement and deliverable timing with consent of relevant roles.
Carry out supervisory responsibilities in accordance with the company policies and applicable laws.
Update senior management on the status of ongoing development projects, activities, and achievements on a weekly basis.
Coordinate with Development Manager and Project Managers to resolve any issue(s).
Systems Ltd
March 2005 to March 2008
Web address: www.systemsltd.com
CMMi Level 3 Appraised Company – and level 5 SCAMPI B successfully completed
I have worked as a Software Process Engineer and Process Support Consultant and performing different roles as follows:
Software Process Engineer:
Develop and maintain companywide processes and perform R&D in different process areas. (CMM/CMMi/ISO 9001-2000/ISO27001) Capability Maturity Model Integration (CMMi) and ISO 9001-2000
Provide necessary training and support to project teams for the implementation of new/modified processes.
Develop and Execute process action plans
Participate in internal/external appraisals (Class C, Class B and Class A).
Participate in planning and conducting audits.
Participate in project review meetings and SEPG meetings.
Responsible to collect project data and perform analysis on it to measure performance of project as defined in process.
Provide process support in project throughout SDLC.
Software Testing Lead:
Time estimation and sizing effort for assigned projects
Act as primary point of contact for all QA-QC related activities for the project
Plan organize, lead and control the activities of team members
Assist PM in making of Project Management Plan and schedule
Task assignment among QA team members
Update QA Section Lead and PM on status of running project
Preparation, communication, execution and monitoring of Test Plan
Prepare test automation strategy for the project
Consolidate and review the Test Specifications and sends it to relevant roles/persons for review.
Review RS and FS and give feedback
Responsible for defining Application Acceptance Criteria for the application
Prepare Test Specifications and generate test data
Test product as per the plan
Resolution of issues with Development Team
Participate in planning and conducting of project audits
Assist QA Section Lead in process implementation and training
Plexus Private Limited (Islamic Banking)
April 2004 to Feb 2005
Web address: www.plexuspk.com
Plexus is a joint venture of Pak-Kuwait Investment Company and Meezan Bank Limited. I have worked as Quality Coordinator. Following were my roles and responsibilities:
My role from Plexus in Meezan Bank Quality Coordinator:
Led software quality and process engineering department.
Develop end to end policies and procedures.
Develop process metrics.
Reviews and update QA plan, Test Plan, Test scenarios & Test Metrics.
Developed QA Status Report.
Update management on process improvement status.
Education & Qualifications
MS/ MPhil in Computer Science – 2002 to 2005
Pakistan Air Force Karachi Institute of Information & Technology.
Specialization in Software Engineering, Research area: Software Metrics
MCS – Master in computer Science – 2000 to 2002
Al-Khair University, Islamabad. Position Holder.
Diploma in Computer Science – 2000 to 2001
Noor Collage of Professional Education. Position Holder.
Professional Certifications
Certified Six Sigma Black Belt– Simplilearn.
Certified Information Security Manager (CISM). ISACA.
ITIL v3 Foundation.
ITIL Intermediate Service Offerings and Agreements
Com TIA Green IT Specialist. Com TIA.
Cloud Architecture Solution Advisor. IBM
Certified Software Quality Engineer (CSQE). ASQ
HSSE Trainer Certified- Telenor Norway Certification Program.
Workday Change Management Certified – Telenor Pakistan.
MCTS – MS Project 2010 Managing Projects. Microsoft.
ISO 9001 – Quality Management System Lead Auditor Certified. TQCSI
ISO 20000 – Information Technology Service Management Lead Auditor Certified. SGS.
BS 25999 – Business Continuity Management Lead Auditor Certified. BSI.
ISO 27001 – Information Security Management Lead Auditor Certified. SGS.
Software Configuration Management Certified. Business Beam.
March 2011 – Performance Awards from Telenor Pakistan
January 2012 – Employee of the Quarter award from Telenor Pakistan
June 2012 – Be Promising – Award from Telenor Pakistan
March 2013 – Employee Value Champion Star from Telenor Pakistan
October 2013 – STAR Award from Telenor Pakistan
December 2013-14 – STAR Contributor
International Publications
Amir Akhter Jamili “Software Reliability Metrics for Risk Assessment” International IEEE SCONEST Conference
Dec 2004.
