Education/Qualifications
MA Historical Research Lancaster University Lancaster, England
BA History University of Florida Gainesville, FL
ITIL Foundations
PMP Introductions
MCSE, A+
Work History
Aug 2012 – Dec 2015
BJC Team Supervisor, St. Louis, MO
Skill Sets:
Manage a Team of 9 across 6 Diverse Sites
Labor and Mileage Budget Management
Standards/Policy Enforcement
Employee Development/Training
Building and Maintaining a Positive Work Environment Employee Review/ Crucial Conversations
Experience with Hiring and Dismissal Processes
Team SLA Adherence
Inventory and Order Management
Knowledge Base Design, Creation, and Maintenance
Sep 2010 – Aug 2012
BJC Senior Support Technician, St. Louis, MO
Skill Sets:
Desktop Support of Windows Environment
Landesk Software Push Installation and Support
Active Directory: Maintaining Groups of Systems and Users
Executive Support
Network Connectivity Troubleshooting and Support
Remedy and ServiceNow Ticketing System Management
Aug 2007-Aug 2010
Suddenlink Communications Computer Technician, St. Louis, MO
Skill Sets: Desktop Support of Windows 7
SMS Support including Microsoft Virtual Client
Troubleshooting and QA on Software Packaging
Sophos AntiVirus Administration
Active Directory Support: Creating and Maintaining Groups
Exchange and OCS Support
Inventory Management
Citrix Support
Jan 2007-Jul 2007
Citicorp Computer Technician, O’Fallon, MO
Skill Sets:
Remote Troubleshooting and Desktop Support
SMS and Active Directory Support
Jul 2006-Jan 2007
Charter Communications Computer Technician, St. Louis, MO
Skill Sets:
Troubleshooting and Desktop Support
SMS and Active Directory Support
Network Security Research: Exploits and Hacking Tools
Software Package Testing and QA
Oct 2004-Jul 2006
Siemens Business Services Tech II, St Petersburg, FL
Skill Sets:
Desktop Support and Hardware Repair
SLA Compliance on Multiple Contracts
Printer Support and Repair
Physical Network Installation and Repair
Jun 2003-Sep 2004
Hewlett Packard Computer Engineer, Washington, DC
Skill Sets:
Desktop Support/ Troubleshooting
Standards Compliance
Remedy Software
Oct 2002-May 2003
Graduate School, Lancaster, England
Skill Sets:
Well Organized Oral and Written Presentations
Organized In-depth Research
Feb 2002-Oct 2002
Global Healthcare Exchange (GHX) CRA, Westminster, CO
Skill Sets:
Technical Documentation
Writing Help Desk Manual
User Training
Mar 2000-Oct 2001
Polygon Technical Support Manager, Golden, CO
Skill Sets:
Supervision of Help Desk
Training both Customers and Staff
Writing Training Manual
Software Design Testing
References
Available on request
