Qualifications
Formal Qualifications Polytechnic University of Bucharest
Automatics and Computers Faculty, Management Systems Engineering specialization
Professional Qualifications (certifications)
– Pedagogy training with graduated diploma.
– Certificate for “Engineers Integration” from Romtelecom;
– Fundamentals of GSM “CME 20 System Survey” from EUROCOM EXPERTISE S.A.
– CISCO – CCNA 1 module certification;
– Project Management certification from CODECS;
– ITIL v3 Foundation certification;
– Soft skills training made by TMI/Qualians:
– Relationship and Communications;
– Coaching skills;
– Time Manager – Priorities & Results Program;
– Practical Leadership Program;
– Business Presentations Program;
– Steps to Leadership – training made by REVELA.
Language skills
Romanian-native; English-advanced; French-medium.
Career Summary
TELEKOM Romania, Bucharest
(2013 – present)
• Head of Compartment – IT Operations for Applications
Responsibilities, Achievements:
• Responsible for daily activities regarding operational plan, control, maintain and accomplish the specific operational tasks related to the IT Department.
• Responsible for creating the Standard Operational Procedures.
• Responsible for end part of Billing process, by delivering the specific invoice files to the printing company.
• Major contribution for the payment files workflow processes.
• Monitoring some specific applications (with established parameters) using dedicated tools.
• Import specific files on ERP system.
• User support activities for specific applications: WebCare, Number Portability, Preventel and FileNet issues escalation to IS Operations Greece – all by using CA Service Desk tool.
• Keep up to date the automated processes used in daily activity, by working with dedicated specialists that administrate scheduler application and host server.
• Deliver to management reports concerning Billing processes and time spent for each Bill-Cycle.
COSMOTE Romanian Mobile Telecommunications, Bucharest (Head of Office)
2005 – 2007 IT Help-Desk & User Support,
2007 – 2013 IT Operations
Responsibilities, Achievements:
• Create and manage a new team for Help-Desk & User Support area;
• Assure the hardware and software support for the internal users from the position of Help-Desk and User Support Head of Office;
• Basically training for internal users to work on CITRIX environment, using client-server technology for workstations like Thin-Clients and PCs also;
• Configuration of Thin-Client workstations, installation on the network, data migration from locally storage to the dedicated servers partitions;
• Contribution to the upgrading of the old NT domain and migration on the new MS Outlook2003 Exchange Server for the internal users;
• Configuration, testing and full setup for the IT devices on the Corporate Shops: PCs, Thin-Clients, printers and multifunction, fiscal devices, etc.
• Project Manager for installation and customization of a help-desk application provided by Computer Associates (Romania) named Unicenter Service-Desk for all the internal users.
• Creating and manage a new team for IT Operations Office;
• Responsible for daily activities regarding operational plan, control, maintain and accomplish the specific operational tasks related to the IT Department.
• Responsible for creating the Standard Operational Procedures.
• Responsible for end part of Billing process, by delivering the specific invoice files to the printing company.
• Major contribution for the payment files workflow processes.
• Monitoring some specific applications (with established parameters) using dedicated tools.
• Import specific files on ERP system.
• User support activities for specific applications: WebCare, Number Portability, Preventel and FileNet issues escalation to IS Operations Greece – all by using CA Service Desk tool.
• Keep up to date the automated processes used in daily activity, by working with dedicated specialists that administrate scheduler application and host server.
• Deliver to management reports concerning Billing processes and time spent for each Bill-Cycle.
SC COSMOROM SA, Bucharest
1998-12 – 2005)
• Team Leader Help-Desk & User Support
Responsibilities, Achievements:
• Internal network development, intranet infrastructure;
• User support, help-desk for basically components and programs included in Windows and Office;
• Configuration and installation of IT equipments;
• Involvement in the purchasing process concerning IT equipments, market research, receiving and results comparison for offers, permanent contact with suppliers;
• Maintenance and service for IT equipments in contractual conditions and warranty terms;
• Data base management for IT equipments which I was involved and concerning my department, daily evidence for IT equipments distribution;
• Manage the committee and practical made all the procedural process concerning the annual inventory for IT equipments.
Coca-Cola, Bucharest
(1997-05 – 1998-12)
• AS400 Analyst
Responsibilities, Achievements
• Typical software applications, for IBM-OS400 in the existing AS400 main-frame;
• User support for internal AS400 users.
INCERC, Bucharest
(1993-07 – 1997-05)
• System Engineer
Responsibilities, Achievements
• I made training with medium level operators; I teach courses for editing and publishing: MSWord and Excel, WordPerfect, PageMaker;
• Teaching the internal users about computer basics;
• Contribution to install a local network at INCERC and connection to Internet using a backbone node.
Assignment History
Major Projects participation • Responsible for setup a complete IT hardware and software solution for the corporate shops, including workstations (PCs and Thin-clients), regular and fiscal printers, multifunction and specific dedicated applications: 2005-2006 like Head of Help-Desk & User Support Office
• Project Manager for installation and customization of a help-desk application provided by Computer Associates (Romania) named Unicenter Service-Desk for all the internal users: November-December 2006 like Head of Help-Desk & User Support Office.
• Project Manager for completing and updating the data for all the invoices (electronic format) in a new application (FileNet) created in the last 3 years for easy access and control about these specific customers data: March – April 2008 like IT Operations Head of Office.
• Implementing a solution for digital sign and encryption for the exchanged files between the company and some external partners; the solution was offer by ADACOM (verysign certified): January – February 2008 like IT Operations Head of Office.
• Managing the team for automatization of some processes by scripts: October – December 2010 like IT Operations Head of Office.
• Co-Project Manager for installing a dedicated scheduler application, Dollar Universe from ORSYP, used in daily activities for manage the existed automated processes and create new automated flows for future activities: January 2012 like IT Operations Head of Office.
Skills Matrix
Skill level : 1 – Theoretical knowledge ; 2 – Junior ; 3 – Confirmed experience; 4 – Advanced experienced; 5 – Senior expert.
Category Item No. of years Last year used Skill level Remarks (versions used, certifications, other remarks)
Systems/OS
Windows Desktop > 15 present 5
Windows Servers (administration) 3 2002 2
Linux (administration) 4 present 2
OS/400 (administration) 2 1998 2
O/S Virtualization (generic) 4 present 2
HyperV 3 present 1
VMWare Desktop 3 present 2
VMWare Server 3 present 1
Citrix 9 present 4
IBM AS/400 2 1998 2
Programming languages
Unix Shell scripting 4 present 2
Windows Batch scripting 4 present 2
C 3 1993 3
C++ 3 1993 3
Pascal 1 1990 3
Visual Basic 2 1997 2
Java (J2SE) >5 present 1
J2EE (generic) >5 present 1
PeopleSoft Development >5 present 4
SQL >5 present 1
Database
Oracle (development) >5 present 2
MySQL (development) >5 present 2
Microsoft SQL Server (development) >5 present 2
Microsoft Access (development) >5 present 3
Data Warehousing >5 present 1
Business Intelligence (generic) >5 present 1
Data Integration and Migration >4 present 1
Application Server and Enterprise Management >4 present 1
ERP setup (E-Business Suite/SAP) 5 present 3
Crystal Reports 8 present 3
Cognos >4 2013 1
Tools/methods/other
Networking (generic) 15 present 3
Clustering >5 present 1
Routing / routed protocols 1 2005 2
CISCO 1 2005 2
Active Directory 3 present 3
HP Open View / NNM 7 present 4
PRTG 7 present 4
Spotlight 7 present 4
Nagios 5 present 4
Comptel EventLink 6 present 4
Dollar Universe 3 present 4
Unicenter Service-Desk 8 present 5
MS Office 20 present 5
WordPerfect 4 1997 4
PageMaker 4 1997 4
ERP SAP 5 present 3
ERP Charisma 3 2010 3
Outlook Express 7 2005 5
Corel Draw 2 1997 3
AUTOCAD 2 2009 3
Lotus Notes 2 1998 3
MS SharePoint Server administration 8 present 1
PeopleSoft administration 14 present 5
MS Exchange administration 3 2002 3
Microsoft Project >10 present 4
Project management >10 present 4
People management >10 present 4
Technical team lead >10 present 4
Industry experience
IT (Enterprise IT) 17 present 4
Web 15 present 3
Telecom 15 present 4
Languages
Romanian present 5
English >20 present 5
French >10 1993 3
