Career Objective
Seeking a Position as System Administrator in challenging and rewarding environment so as to
Develop my skills and help in organizational growth.
Summary of Skills and Experience:
• Having 5 years of experience in Hardware & Networking and System Administration.
• Extensive experience in managing multiple projects for setting up IT solutions across the windows enterprise.
• Excellent management of team and relationship management skills.
Professional Certifications
• Having a Networking Certification in Cisco Certified Network Associate (CCNA 640-802).
• Having a Certification in MCSE-Server Administrator (ID:10720330)and finished Active Directory and Network Infrastructure.
Professional Qualifications:
• Bachelor of Engineering in Electronics and communication , from Anna University, India, Passed in First Class with 70% (2005 – 2009).
• HSC from Tagore Hr.Sec.School, Tamil Nadu, India, Passed with 93% (2004 – 2005).
• SSLC from Beschi Hr.Sec.School Tamil Nadu, India, Passed with 90% (2002 – 2003).
Professional Experience:
Duration : June 2014 to Nov 2015
ALNOOR EXCHANGE, Abudhabi
Designation : IT Support Engineer
JOB RESPONSIBILITIES
• Installation and Managing of windows Server 2012 OS and XP,Windows 7, Windows 8, Windows 10 in both desktops and laptops.
• Installing and configuring ADDS, DNS, DHCP server roles.
• Managed users in an Active Directory environment creation of new users and computers on AD and set the respective properties.
• Installation and Trouble shooting of Symex, Instant Cash,Transfast,Xpressmoney Software in PCs.
• Implementing and Managing the Fortigate 40C. Configuring and Managing IPSEC-VPN connections for remote users in firewall
• Managing policies, UTM filtering, Firewall Objects
• Managing the Eset Antivirus for Microsoft Server.
• Configuring Desktop/Laptop PC`s, Mobile PDAs ( IOS/ Android), Printers/Scanner, e-mail accounts for new joiners and existing staff.
• Troubleshooting PC`s/Laptop`s, Printers and other computer peripherals .
• Trouble shooting basic network related issues (LAN/WAN) for users.
• Installation and configuration of MS Office applications and all other client applications that is required for a user.
• Managing e-mail accounts in Etisalat web control panel.
• Install and test new software/hardware and make software/hardware available to appropriate users after formal approvals.
• Ensure the anti-virus software is installed, kept up to date and working properly on all workstations;
• Managing Printers and scanners.
• Managing windows MS SQL server 2012.
(Duration July 2011 to Sep 2013)
TMI STAFFING SERVICES LIMITED, CHENNAI
Designation : Desktop Support Engineer
Client Place : HURIX SYSTEMS PVT LTD, Chennai
JOB RESPONSIBILITES
• Installation and Trouble shooting of Windows 7, Windows 8, Vista, XP in both desktops and laptops as needed.
• Installation of MAC OS on Pro-MAC, I-MAC, mini-MAC as per needed.
• Installation of Printers, Scanners, Wireless Access Points as per requirements.
• Installation and updating of Anti-virus and driver updates.
• Installations and trouble shooting of various software products and project related software.
• Installation, Configuration and Troubleshooting of mail clients like Outlook, Outlook express and Thunderbird.
• Troubleshooting LAN/WAN issues. Providing Linux/Unix support to users.
• Responding to tickets raised by users via OTRS ticketing system within SLA time.
• Ensuring best calls resolution to the end users and keeping record to ensure avoidance of repeated calls.
• Monitoring backup jobs and configuring alerts. Managing Symantec and VERITAS backup.
• Taking Project and Mail backup from relieved user’s lap and desktops.
• Installation of Windows Sever 2003, 2008.
• Managing Active Directory Domain Services, DHCP.
• Creating and Managing of Organizational Unit and Group Policies associated with resources and users.
• Managing Windows Deployment Services.
• Managing User Accounts. (Adding, Removing, Updating).
• Identifying network problem areas provide solutions to user problems or refer to other IT advisers or vendors as appropriate.
• Ensuring seamless connectivity between file servers, email servers, computer conferencing systems, application servers, and administrative systems.
• Maintain and track inventory of equipments and supplies, ensuring that equipments are tagged.
• Providing File share Access for Projects backup on user request
• Liaising with 3rd parties when necessary to troubleshoot, install or maintain accessories.
• Diagnosing hardware and software problems and troubleshooting system hardware, software, networks, operating systems, printers/scanners/copiers.
• Ensure system upgrades as required and directed by the manager by testing, evaluating, and installing enhancements and new software.
• Ensure on-going usability of desktop computers, peripheral equipment and software within established standards and guidelines.
• Liaising with IT counterparts on server and network issues including server and network configuration and problem resolution.
SMART SOLUTIONS PVT LIMITED, CHENNAI
SMART SOLUTIONS PVT LIMITED, CHENNAI
Designation : System Engineer
Duration : Nov 2010 to May 2011
JOB RESPONSIBILITES
• Responsible for maintaining the OS infrastructure of the Lab.
• Responsible for Configuring & Troubleshooting of Desktop Environment.
• Responsible for windows server 2003 installation.
• Managing the Linux system environment.
• Responsible for Managing the Local Area Network and troubleshooting LAN connectivity problems.
• Providing necessary support to all terminals, Monitoring of Hardware and Software performance, supporting with network printers and scanners.
• Responsible for Installation of System drivers, Windows updates and antivirus definitions.
OBJECTIVE
Seeking a Position as System Administrator in challenging and rewarding environment so as to
Develop my skills and help in organizational growth.
SUMMARY OF SKILLS AND EXPERIENCE:
· Having 5 years of experience in Hardware & Networking and System Administration.
PROFESSIONAL CERTIFICATION:
· Having a Networking Certification in Cisco Certified Network Associate (CCNA 640-802).
PROFESSIONAL QUALIFICATION:
· Bachelor of Engineering in Electronics and communication , from Anna University, India, Passed in First Class with 70% (2005 – 2009).
PROFESSIONAL EXPERIENCE
ALNOOR EXCHANGE, Abudhabi
Designation : IT Support Engineer
Duration : June 2014 to Nov 2015
JOB RESPONSIBILITES
· Managing the Eset Antivirus for Microsoft Server.
· Managing Printers and scanners.
· Managing windows MS SQL server 2012.
TMI STAFFING SERVICES LIMITED, CHENNAI
Designation : Desktop Support Engineer (Duration July 2011 to Sep 2013)
Client Place : HURIX SYSTEMS PVT LTD, Chennai
JOB RESPONSIBILITES
· Installation and Trouble shooting of Windows 7, Windows 8, Vista, XP in both desktops and laptops as needed.
· Installation of MAC OS on Pro-MAC, I-MAC, mini-MAC as per needed.
· Installation of Printers, Scanners, Wireless Access Points as per requirements.
· Installation and updating of Anti-virus and driver updates.
· Installations and trouble shooting of various software products and project related software.
· Installation, Configuration and Troubleshooting of mail clients like Outlook, Outlook express and Thunderbird.
· Troubleshooting LAN/WAN issues. Providing Linux/Unix support to users.
· Responding to tickets raised by users via OTRS ticketing system within SLA time.
· Ensuring best calls resolution to the end users and keeping record to ensure avoidance of repeated calls.
· Monitoring backup jobs and configuring alerts. Managing Symantec and VERITAS backup.
· Taking Project and Mail backup from relieved user’s lap and desktops.
· Installation of Windows Sever 2003, 2008.
· Managing Active Directory Domain Services, DHCP.
· Creating and Managing of Organizational Unit and Group Policies associated with resources and users.
· Managing Windows Deployment Services.
· Managing User Accounts. (Adding, Removing, Updating).
· Identifying network problem areas provide solutions to user problems or refer to other IT advisers or vendors as appropriate.
· Ensuring seamless connectivity between file servers, email servers, computer conferencing systems, application servers, and administrative systems.
· Maintain and track inventory of equipments and supplies, ensuring that equipments are tagged.
· Providing File share Access for Projects backup on user request
· Liaising with 3rd parties when necessary to troubleshoot, install or maintain accessories.
· Diagnosing hardware and software problems and troubleshooting system hardware, software, networks, operating systems, printers/scanners/copiers.
· Ensure system upgrades as required and directed by the manager by testing, evaluating, and installing enhancements and new software.
· Ensure on-going usability of desktop computers, peripheral equipment and software within established standards and guidelines.
· Liaising with IT counterparts on server and network issues including server and network configuration and problem resolution.
SMART SOLUTIONS PVT LIMITED, CHENNAI
Designation : System Engineer
Duration : Nov 2010 to May 2011
JOB RESPONSIBILITES
· Responsible for Configuring & Troubleshooting of Desktop Environment.
· Responsible for windows server 2003 installation.
· Managing the Linux system environment.
· Responsible for Managing the Local Area Network and troubleshooting LAN connectivity problems.
· Providing necessary support to all terminals, Monitoring of Hardware and Software performance, supporting with network printers and scanners.
