QUALIFICATIONS
1998 – 2002
B.Sc. Computer Science
Zagazig University, Zagazig, Eqypt
PROFESSIONAL EXPERIENCE
1 Jan 2012 –Until Now
TECHNICAL SUPPORT SUPERVISOR – NORTH AFRICA REGION – M.H. ALSHAYA, CAIRO, EGYPT
Alshaya is one of the most dynamic and successful retail franchise operators in the Middle East and Europe
Some of my Key roles as Technical Support Supervisor :
Manage, Handle IT daily operation – North Africa region
Project management , Working in projects from service creation until service operations
Perform daily check on all IT systems and follow up on support incidents Planning and implementing antivirus client server architecture to comply with security policy.
Weekly and monthly Reporting of daily IT operation and KPI of retail operation engineers to Regional IT manager.
Lead planning, setup, configuration, handling, Reporting and troubleshooting all retail division based application and servers working over Linux platform across our region.
Responsible for leading daily operation of Active directory, Microsoft Exchange mail server, LDAP, Bite defender management server.
Currently we are in process of applying PCI-DSS certificate points in company IT services,
Key skills:
ITIL, Project management, Linux, Red hat, MYSQL Database , Python , Perl , Bash, Information security, Planning, IT service operation, Incident management, knowledge management.
May 2007 – Dec 2011
TECHNICAL SUPPORT ENGINEER, M.H. ALSHAYA, CAIRO, EGYPT
Some of my Key role as Technical Support Engineer are:
Installing & Administration of Red Hat Linux servers
Script writing Python, Bash , Perl
Installing Linux Backup & replication server
Securing Linux network connection
Installing & administration of MySQL DB in Linux servers
Installing & maintenance for Novell server Preparing documentation for IT systems
Preparing technical reports on IT systems health and maintenance reports.
Setup & Handling troubleshooting for our network (mail server
Active directory, File server, FTP server, sonic wall firewall )
Aug 2006 – Mar 2007
SOFTWARE ENGINEER, MODERN TECHNOLOGY SUPPLY & ENGINEERING (PART TIME)
Key roles:
Develop SNMP proxy agent for management of Mod bus devices
Develop program for collecting data from XM3 cross point devices
DETAILS OF FURTHER EXPERIENCE CAN BE PROVIDED UPON REQUEST
COURSES
RHCSA/RHCE
ITIL V3 foundation course
SKILLS
Servers Platform
Linux Red Hat, Centos, Fedora
Windows server platform
Novell server
Networking
SNMP protocol and management application
VPNS , SonicWALL Access rule , management switch
