Experience Summary
From To Company /Firm Designation
2007 To 2010 Sib Cyber Links IT Support Engineer
2010 To 2013 King Saud University IT Support Engineer
2014 To 2016 National Commercial Bank IT Support Engineer
Experience Details
Employer Sib Cyber Links, Hyderabad, India
Designation IT Support Engineer
Employment period 2007 to 2010
• Planning, Maintaining, Managing and Configuring the Networks.
• Managing file system in Windows 2003 server(User rights & Permissions).
• Handling Print Server, Configure Network printer, Local Printers, Network Scanners.
• Sharing files and folders and mapping drives.
• Implementing Group policy and implementing company policy on desktop PC.
• To co-ordinate and support the installation of any new hardware or up-gradation of any networks or Operating System required by Users on Windows 2007 Network.
• Installing and Configuring TCP/IP Services like DHCP
• Virus protection/content filtering solutions offer critical protection from Internet-borne threats for the desktop through the gateway for individuals all the way up to the largest enterprise.
• Installation of all Windows Operating Systems
• Hardware troubleshooting, diagnosing the hardware fault and installation of any hardware component in the computer.
• Troubleshooting common ISP and internet related issues
• Installation, Maintaining, troubleshooting the network
• Installation of software and hardware
• Working knowledge of MS Exchange 2007
• Supported for issues with network& h/w devices
• Ensuring proper policy settings for servers and client PCs
Employer MKCL, Pune, India
Designation Worked as a IT Support Engineer in KING SAUD UNIVERSITY,Riyadh
Employment period 2010 to 2013
• Planning, Maintaining, Managing and Configuring the Networks of the university.
• Managing file system in Windows 2008 server(User rights & Permissions).
• Handling Print Server, Configure Network printer, Local Printers, Network Scanners.
• Sharing files and folders and mapping drives.
• Implementing Group policy and implementing company policy on desktop PC.
• To co-ordinate and support the installation of any new hardware or up-gradation of any networks or Operating System required by Users on Windows 2007 Network.
• Installing and Configuring TCP/IP Services like DHCP
• Virus protection/content filtering solutions offer critical protection from Internet-borne threats for the desktop through the gateway for individuals all the way up to the largest enterprise.
• Installation of all Windows Operating Systems
• Hardware troubleshooting, diagnosing the hardware fault and installation of any hardware component in the computer.
• Troubleshooting common ISP and internet related issues
• Installation, Maintaining, troubleshooting the network
• Installation of software and hardware
• Supported for issues with network& h/w devices
• Ensuring proper policy settings for servers and client PCs
Employer Microland, Bangalore, India
Designation Worked as a IT Support Engineer in KSA
Employment period 2014 – 2016
Provide IT support(hardware and software) for National Commercial Bank(NCB) branches in Jazan, Saudi Arabia
• Provide investigation, diagnosis, resolution and recovery for hardware/software problems.
• Ability to escalate to second or third level in accordance with Help Desk escalation processes.
• Ability to work independently and in a team environment.
• Installation / trouble shooting of desktop, servers and other IT peripherals
• Maintain overall ownership of users issue & service ensuring that they receive resolution within a reasonable time frame.
• Provide initial assessment of urgency and business impact on all support calls.
• Manage service requests, software installations, new computer setups, upgrades, etc.
• Record incident resolutions in the Help Desk tool.
Educational Qualifications
Qualification University / Board Year of Passing Percentage
Master of Computer Applications M C A Osmania University 2007 72%
Bachelor of Computer Applications B.C.A Osmania University 2004 74 %
CBSE 12TH GRADE (B P C) Central Board of Secondary Education 2001 66%
CBSE 10TH GRADE Central Board of Secondary Education 1999 61%
Technical Skills
WINDOWS 95/98/2000/XP/7
MS-Access
Symantec Antivirus
Windows 2000 Server
Exchange Server
Backup/Restore
MS Office
Switches
Routers
Personal Skills
Willingness to learn. Hard worker, good verbal and written communication skills
